AutoNation Subaru Hilton Head

Two years into my lease of an Outback, I was solicited to Trade Up. Then came the negotiations to which the sales rep was non responsive to calls and texts. I reached the general manager who was quick to re Trade Up. Then came the negotiations to which the sales rep was non responsive to calls and texts. I reached the general manager who was quick to respond but not effective in getting the sales rep to communicate with me. I had to visit the dealership in person, which I'd tried to avoid during Covid, to sit down and hammer out a deal. Ultimately, I got a deal to lease a new Outback, identical to the one I traded in, that I was very happy with, and I'm sure the dealership will profit well from. My overall rating was impacted by the communication issue, which could and should have been handled more professionally. Good communication, or lack there of, can have a huge impact on the purchasing experience. They failed here. More

My purchase experience was handled in a stress free manner and the service team for my first visit kept me advised of what was going on and when work would be completed...very helpful! manner and the service team for my first visit kept me advised of what was going on and when work would be completed...very helpful! More

Professional and courteous throughout the dealership. Reception area very comfortable. My car is clean when visit is complete. Very impressed with dealership. Charles always greets with a smile and expla Reception area very comfortable. My car is clean when visit is complete. Very impressed with dealership. Charles always greets with a smile and explains everything. More

This dealership leased me my first subaru 5 years ago. Not only do I love the Brand and what it stands for but the staff at my dealership could not be any better. When it is time for service I feel like I Not only do I love the Brand and what it stands for but the staff at my dealership could not be any better. When it is time for service I feel like I have come to visit my friends. I can't single anyone out in particular because evryone in all of the departments has treated me like family. They have helped to enhance my experience living in in Bluffton. More

Dropped my WRX off the day before my appointment. Charles had my vehicle in the shop before my appointment time and it was done before I even left work. Charles had my vehicle in the shop before my appointment time and it was done before I even left work. More

My service representative was warm and friendly, my car service was completed within the predicted time, and the findings were fully and understandably explained to me. Very pleased overall! service was completed within the predicted time, and the findings were fully and understandably explained to me. Very pleased overall! More

Courteous clean and friendly Explained what was done in detail Wait time was not bad in detail Wait time was not bad More

Jeremy is very attentive and helpful. He was patient and professional. A good sales person He was patient and professional. A good sales person More

From start to finish was an overall great experience. Made me feel like I was an important Subaru owner! Made me feel like I was an important Subaru owner! More

All went well. Did a good job. Will use again and again and again and again. Did a good job. Will use again and again and again and again. More