AutoNation Nissan Pembroke Pines

Professionalism, courtesy, and great customer care impacted me at the dealership. When I go there for service of my rogue car that is what I receive, impacted me at the dealership. When I go there for service of my rogue car that is what I receive, More

Service was great, I was in and out. Great customer service, highly recommend. I didn’t even need an appointment. service, highly recommend. I didn’t even need an appointment. More

I have jobs done last week I’m very happy about it they very courteous appreciate it thank you for that services very courteous appreciate it thank you for that services More

I became concerned about the quality of service when the service dept. representative told me that the oil change would be $79. Apparently he had no clue that my car was an EV, a Nissan Leaf, which has no o service dept. representative told me that the oil change would be $79. Apparently he had no clue that my car was an EV, a Nissan Leaf, which has no oil and does not need oil changes. I asked if he knew what kind of car I had, no real answer. He asked me why I was there, I told him when I bought the car they set up this appt. to check the battery capacity. He asked me for an email stating that. I don't have such an email, they told me that when they made the appt. He asked to see all my emails for the appt., which I pulled up on my phone. I felt this was unnecessary and had a bad feeling that they had no idea how to service an EV. He left for quite some time and came back and said they would check the battery. I ultimately was there for around 2 hours and they gave me a sheet of paper claiming it was a battery test. I have no idea if anything was done, and I don't feel confident taking my EV back for future maintenance. More

I have been a customer for over 10 years and they are really good and provide good service really good and provide good service More

excellent service. service department very helpful and always communicating the status of my vehicle. thanks always communicating the status of my vehicle. thanks More

good service and attentive staff to help, everyone wears masks and that's good thanks masks and that's good thanks More

I conducted my due diligence and research before pursuing a purchase, but still decided to give this dealership a chance and went against all of the negative reviews I read. Findings...appalling bait and swi a purchase, but still decided to give this dealership a chance and went against all of the negative reviews I read. Findings...appalling bait and switch tactics by this dealership. I would avoid this place at all cost. As of July 23, 2021, AutoNation Nissan Pembroke Pines was advertising the absolute lowest price in the state of Florida for the Nissan Leaf. After my experience, it is my perception that the prices are only to lure you to their dealership to then tell you that those prices are for Leases only. Really Mr. Jo Dash? Leases are advertised Money Down plus the Monthly Payment for the term of the Lease. There is no Purchase Price for a Lease. This is the story of how AutoNation Nissan Pembroke Pines/Jo Dash ruined my birthday. My wife called AutoNation a few days before and told them that we were interested in the 2021 Nissan Leaf SL Plus and that we would drive all the way from Orlando. Once we were at the dealership, out of 5 Nissan Leaf SL Plus, they picked one for us instead of showing us all 5 cars so that we could pick one. When we mentioned that we wanted the Nissan Promotional 0% APR for 72 Months, Jo Dash said that that promotion was only for 36 months. Then he later apologized because he was wrong. Then when we asked for a breakdown of the numbers (purchase price, taxes, and fees), Jo Dash gave us a number well over $40,000, when the vehicles were advertised for $34,773. We were in shock. When we asked Jo Dash for the Purchase Price of the car, the figure he told us was a little over $40,000, instead of the advertised $34,773. When I asked him how the purchase price went from $34,773 to $40,000, Joe Dash replied "I don't know." AutoNation Nissan Pembroke Pines flat out refused to honor their advertised asking price with Nissan's current 0% APR Promotion. After having walked out of the dealership, Mr. Jo Dash called us to "explain" to us (it was really more of to cowardly belittle us over the phone) that we couldn't have it both ways, that if we apply for the 0% APR we have to forgo the $6,000 Rebate. He was very condescending and told us that they need to profit and that they couldn't give us a car for free without profiting. Jo Dash wasn't rude to us in the sense that he never used profanity and he was always soft spoken, but regrettably he was dishonest. I'd much rather have a rude but honest sales person. Guess what Mr. Jo Dash? Contrary to what you explained to us over the phone that "we don't understand," Coral Springs Auto Mall Nissan matched AutoNation Nissan's asking price for a 2021 Nissan Leaf SL Plus with Premium Paint and also honored Nissan's 0% APR Promotion for 72 Months. How do you let a customer with 845 Credit Score and a household salary of $200k per year, putting 20% Down Payment, walk out of your dealership without a car. AutoNation Nissan Pembroke Pines should be ashamed. Thanks to Mr. Jo Dash having wasted so much of our time, knowing that it was my birthday, our kids had to wait until 2:00am, with a cake to sing Happy Birthday to me. Shame on you... We were ready to walk out of AutoNation Nissan Pembroke Pines with the white 2021 Nissan Leaf SL Plus for the asking price. No haggle whatsoever. Mr. Dash refused to deliver the advertised price and promotion. A huge thank you to Coral Springs Auto Mall for saving the day. They didn't play any games. They showed us their cars. We picked one. They matched the price. We agreed. They were super impressed with our credit standing and down payment and we just got it done. They were so happy AutoNation let us walk out empty handed. They gave us a warm reception. Everybody congratulated us on the purchase. The hospitality was amazing. Water, coffee, a whole training on how to navigate the Nissan Leaf instruments, etc. Thank you Coral Springs Auto Mall Nissan. More