AutoNation Nissan Pembroke Pines

The Four-Hour USB Odyssey: A Masterclass in Nissan 'Efficiency' The Ultimate Tech Upgrade I booked an official appointment for a loose USB port. It is a part that takes roughly 300 seconds to swap a 'Efficiency' The Ultimate Tech Upgrade I booked an official appointment for a loose USB port. It is a part that takes roughly 300 seconds to swap at home. Naturally, I assumed a team of factory-trained experts would require over four hours to stare at it. The Shocking Revelation Ninety minutes into this grand journey, a mechanic, good guy really, sat down with me. Together, we cracked the code. It turns out the port is structurally flawed and fundamentally unfixable. Even better? The entire global Nissan empire already knew this. They simply chose to keep it a thrilling secret so I could enjoy stale coffee in the eye watering pungency of a diffuser's petroleum based 'scent.' I believe it is "Ode to Cage Bottom." Exquisite Customer Care When I mused, why was this known truth was fleeting, I was instructed to go wait in the lounge. This directive was delivered with the delicate, condescending tone usually reserved for toddler reprimands. Old, nice people get treated accordingly. The Magic Disappearing Act I sat. I waited... I did share this sojourn with other elderly, delightful detainees passing the little time we have left together sharing the angst, confusion and frustration of the Nissan's money milking apparatus. Another hour passed. When I finally, politely inquired about the vehicle, the staff casually explained they had "sent it to be washed." Very bad for my $300, recently applied, ceramic coating. My car was completely missing in action for nearly three hours. I cannot prove the service advisors took it on a high-speed, Ferris Bueller-style joyride through the city, but the drastic drop in my MPG, crumbs in the center console and shampoo scent on the floor mats speaks volumes. Like my ballot, I know this review will be lost in the sea of fake reviews but I feel better :) Have a great day! More

Excellent performance. Quick and easy experience buying from here. I would definitely recommend anyone to buy from this location. Quick and easy experience buying from here. I would definitely recommend anyone to buy from this location. More

There are good service experiences—and then there are unforgettable ones. Julio delivered nothing short of extraordinary while overseeing the repair of my Nissan Armada. From the very first interaction t unforgettable ones. Julio delivered nothing short of extraordinary while overseeing the repair of my Nissan Armada. From the very first interaction to the final handshake, he orchestrated a level of professionalism, precision, and care that is truly rare. Julio didn’t just manage the process—he elevated it. Every detail was handled with intention, every update delivered with clarity and confidence. He anticipated needs before they arose, removed every ounce of stress from the situation, and turned what could have been an inconvenience into an experience defined by trust and ease. What sets Julio apart is his unwavering dedication to the customer. He doesn’t just provide service—he creates an environment where you feel valued, respected, and genuinely appreciated. His communication was flawless, his follow-through impeccable, and his commitment unmatched. In a world where exceptional service can be hard to find, Julio stands in a league of his own. He is the gold standard. Because of him, this entire experience was not only seamless—it was remarkable. If excellence had a name in customer service, it would be Julio. More

The service from Nick, all work in my car, the waithing time, nice place and cleam time, nice place and cleam More

From the worker receiving my car in the service are Orlando Nova (in today's world where people have forgotten what service means) this worker was the most professional interaction I have had in a long Orlando Nova (in today's world where people have forgotten what service means) this worker was the most professional interaction I have had in a long time. Taking care of me, several other people with an amazing positive attitude and interacting in the same manner with his coworkers. Orlando Nova is a worker that deserves employee of the year. Everyone I interacted with were very professional from Orlando Nova to the store manager Mr Sardina, and in-between provided a great experience. Thank you all More

Zero Accountability – Safety Recall Ignored I would never recommend Nissan Pembroke Pines or Nissan corporate to anyone. I brought my vehicle in for an active safety recall (ignition shutting off while never recommend Nissan Pembroke Pines or Nissan corporate to anyone. I brought my vehicle in for an active safety recall (ignition shutting off while driving). After being offered a "plastic insert" fix, my car became completely non-functional on their lot. Since February, I have been stuck in a loop of "passing the buck" between the dealership and corporate. After being forced to tow the car back on 3/18, I waited nearly two weeks for a response. When Corporate finally called on 3/30, the representative was dismissive, refused to provide a clear explanation for why the defect wasn't covered, and even refused to repeat himself when I asked for clarification for my records. They have left me with a totaled, paid-off car, provided zero loaner accommodations, and showed zero professional accountability. Avoid this service department at all costs. More

The General Manager and the Salesman were very professional and helpful. I truly appreciate their patience and assistance. professional and helpful. I truly appreciate their patience and assistance. More

Keri’s customer service was outstanding. First time at the dealership- she addressed all concern's. She was very attentive and professional First time at the dealership- she addressed all concern's. She was very attentive and professional More

Very nice service. We appreciate the assistance of Jose Gil who is really professional and very attentive to every detail. We appreciate the assistance of Jose Gil who is really professional and very attentive to every detail. More

Very easy to access there, the people attending you are very nice and kind , I felt very happy with my new purchase, Pepe helped us and supported us in all. very nice and kind , I felt very happy with my new purchase, Pepe helped us and supported us in all. More