AutoNation Hyundai Tempe - Service Center

I had to go to the dealer for some warranty work on my 2005 sonata and was impressed from the minute i drove up and was immediatly greeted in the service drive-up area till the time i left with the servic 2005 sonata and was impressed from the minute i drove up and was immediatly greeted in the service drive-up area till the time i left with the service person walking me to my vehicle. my consultant was very friendly and up front and honest about the condition/work needed on the vehicle. i normally take my vehicle to an independant repair facility closer to home due to conveinence, but will now make the longer drive for the simple fact of CUSTOMER SERVICE and they showed they actually care about that. Casey Grant was top notch in addressing my warranty concerns and for providing a detailed inspection of the vehicle while they performed an oil and filter change. They even washed the car when they were done!!! thanks again Casey for the prompt and courteous service experience. I'll be back in a month or so for my brake pad replacement and alignment. More

My wife and I have recently moved to Phoenix. We were due for an oil change back in July and had gone to another Hyundai dealership (Chapman). The service there was nothing to brag about. They took the car, for an oil change back in July and had gone to another Hyundai dealership (Chapman). The service there was nothing to brag about. They took the car, changed the oil, and I paid. Yes, the service was performed, nothing more. During the following weeks, I had a question regarding my vehicle and decided to stop in at the nearest Hyundai dealership to ask the question to one of their employees in the service department. That is when I first came to Hyundai of Tempe and met Casey. I am not exaggerating when I say that Casey went above and beyond answering my question. He not only answered my question regarding my vehicle, he also pointed out some additional vehicle maintenance issues in which I needed to be aware. My question at that point was "why didn't the other dealership show us these things?". Our 30,000 mile service was originally scheduled to be done at Chapman Hyundai. Instead, without hesitation, I decided to go with Hyundai of Tempe. This is our third Hyundai, and my wife and I have been to many dealership service departments throughout Southern California, and we have never encountered such excellent customer service as we did with Casey. He not only helped us with our vehicle questions, he helped us feel more comfortable in our new city by telling us about his experience when he moved to Phoenix. Also, he gave us a briefing on the Phoenix annual temperature fluctuations we should expect and places to play golf. Now that is service! Please keep up the great work. Good customer service has become an endangered species in these modern times. A business which provides great customer service will always do well. I know that I will be back! More

Thank you for exceeding our expectations and for exceeding the performance of two of your Valley competitors ....................................................................... exceeding the performance of two of your Valley competitors ................................................................................... ..................... More

Normally I have a great experience with service. This time, I had questions. After my service visit, I had a voicemail from the manager stating that if I had any concerns to call back. I called back, g time, I had questions. After my service visit, I had a voicemail from the manager stating that if I had any concerns to call back. I called back, got HIS voicemail, and left a message asking him to call me. No one called. Service told me that my tires needed to be replaced, quoted me a price for getting that done, and inflated my tires all around to 32 pounds. I wasn't told that I was in any danger from the tires, only that the tread was worn. Not two days later my left front tire was totally flat. I was grateful that it didn't happen at 65 mph on the expressway, my normal work route. I had to call for service to get it changed ($60). When the tire was removed, you could see the steel belt on the radial. It was worn through and exposed, and I had been driving on that. The doughnut tire was totally flat and that had to be inflated before I could head for work. I was fairly nervous about the tires and the doughnut didn't look properly inflated. I work a fair distance from Hyundai, so I took my car to the Discount Tires 3 blocks away and had 4 non-brand new tires put on. It was what I could afford. They are at least new, and now I'm not worried that they will blow out on the freeway. I know my car is 6 years old and I know I am on a very strict budget, but if someone had shown me that tire with the exposed steel belt I would have at least purchased 2 new tires immediately. I have complained that the front left tire was losing air on previous visits. If the tires had been rotated previously, someone should have spotted the problem. More

Donna Anderson is the best service advisor I have ever had. she is efficient, helpful, friendly and conducts herself in a very professional manner. I appreciate her straightforwardness as to when my car had. she is efficient, helpful, friendly and conducts herself in a very professional manner. I appreciate her straightforwardness as to when my car will be ready, how long it will take and the estimate for the cost of the service. She also provides a report on things that were inspected and corrected on my car and what kind of service my next visit will cover. Hyundai of Tempe has always provided good service on all my Hyundai cars(we have owned two Accents, two Elantras and one Santa Fe). We are presently giving thought to purchasing another Hyundai by the end of year. We wouldn't think of purchasing another make of vehicle. The cars have all held up beautifully and I believe it is because the service department makes it their top priority to give good, quality service to keep are vehicles going for many years. More

Why do I have such a high rating for Hyundai of Tempe, because of not only Donna Anderson, but because the work of the mechanic Jason, number 1441 (Invoice number HYCS179552). I missed also Mr. Dan Gardne because of not only Donna Anderson, but because the work of the mechanic Jason, number 1441 (Invoice number HYCS179552). I missed also Mr. Dan Gardner, my other favorite person to talk to. Sincerely, Pete More

This was my first experience here as I had just moved from Orlando. Casey was very helpful, explained what service was needed, gave me a tour of the dealership, and gave me a follow-up update after abou from Orlando. Casey was very helpful, explained what service was needed, gave me a tour of the dealership, and gave me a follow-up update after about 45 minutes. He told me it would be done in an hour and a quarter and it was. I will definitely come back for my next service. I rated everything 5's except for price. I know the dealership has to make money to pay it's bills, salaries, etc., but it seems like a lot of money for the actual service, but I love the car and want to keep it running it is. Maybe you need to make the point that paying for the service is a positive reinvestment in the vehicle, not just an expense! I don't believe the dealerships do enough to sell customers on why regular service is a positive reinvestment: continue your positive driving experience, minimize potentential risks, keep vehicle safe for family, minimize potential more expensive maintenance later. I'd be ecstatic if my dealership told me they appreciate my taking care of my car and my (pick a number) 4th oil change was on the dealership as part of it's customer appreciation. More

Ryan was great! The service department is always friendly and fast. And my family and I really appreciate that because we are in and out fast! And Dan Lopez answer all my questions about maybe upgrading my and fast. And my family and I really appreciate that because we are in and out fast! And Dan Lopez answer all my questions about maybe upgrading my car to the new Tucson! You guys are great! Thank you! More

I went to have my Sonota serviced. The service advisors were very friendly, The service was pretty fast, and they fixed my complaint on the first visit. Plus, they washed my car before they gave it back to were very friendly, The service was pretty fast, and they fixed my complaint on the first visit. Plus, they washed my car before they gave it back to me. I would highly reccomend this dealership. Two thumbs up!!! More

I brought my 2006 elantra in for overheating concern. I brought my 2006 elantra in for overheating concern. Was expecting the worst,turns out it was a simple stuck thermostat. was fixed in less than 2 h I brought my 2006 elantra in for overheating concern. Was expecting the worst,turns out it was a simple stuck thermostat. was fixed in less than 2 hours total,was back on the road.Hyundai of Tempe has a great friendly staff and i will continue to do business with them....Thanks Ryan More