AutoNation Hyundai Tempe - Service Center

Donna has been wonderful to work with. She makes sure that I understand the work to be done and helps me make the best use of the coupons I have to save me money. I appreciate her help scheduling appoin that I understand the work to be done and helps me make the best use of the coupons I have to save me money. I appreciate her help scheduling appointments and changing them when I need to. She is always very accommodating. I really appreciate the friendliness, coupons, and competitive prices - they keep me coming back for my service needs. More

Donna Anderson has been my service advisor for some time now and she has always been a pleasure to work with. Work done on the car this time was done in a very satifactory manner in every way. Donna kept me now and she has always been a pleasure to work with. Work done on the car this time was done in a very satifactory manner in every way. Donna kept me updated on the process and everything was done in a timely manner. Mel Shrader More

WE HAVE FOUND HYUNDAI OF TEMPE TO BE A VERY CUSTOMER SERVICE ORIENTATED PLACE OF BUSINESS. THEY ARE ALWAYS AVAILABE FOR ASSISTING US WITH BOTH OF OUR CARS FOR THE SERVICE THAT IS REQUIRED AT THE APPORIA SERVICE ORIENTATED PLACE OF BUSINESS. THEY ARE ALWAYS AVAILABE FOR ASSISTING US WITH BOTH OF OUR CARS FOR THE SERVICE THAT IS REQUIRED AT THE APPORIATE TIMES FOR THE MAINTENANCE CONTRACTS. THEY ARE ALWAYS VERY FRIENDLY AND THE BUSINESS IS ALWAYS CLEAN. More

I did not have an appointment, but was able to get my battery changed out plus an oil job and back on the road in an hour. Great Service. Thank you. I bought my Tucson there in 2006 and am looking to battery changed out plus an oil job and back on the road in an hour. Great Service. Thank you. I bought my Tucson there in 2006 and am looking to trade it in soon. I enjoy being able to deal with the same salesman and Service Rep each time. More

Donna (and the young man who changed the oil in my Santa Fe) could not have been nicer. Service was quick and efficient, and I was on my way in less time than anticipated. I've received service from many Fe) could not have been nicer. Service was quick and efficient, and I was on my way in less time than anticipated. I've received service from many car dealerships over the years, and Tempe Hyundai is by far the best. Keep up the good work! More

My entire experience was fantastic. Mike was friendly, helpful, and honest. I truly felt like a valued customer and that I was given truthful advice and honest service work. I will undoubtedly return for helpful, and honest. I truly felt like a valued customer and that I was given truthful advice and honest service work. I will undoubtedly return for future service work and am happy that I chose Hyundai. More

I purchased my 2007 Verzcruz from Hyundai of Tempe new. I live in Queen Creek, which is quite a distance from the dealer. I bring my car in faithfully for it's regular maintenance as well as any service w I live in Queen Creek, which is quite a distance from the dealer. I bring my car in faithfully for it's regular maintenance as well as any service work(recall, problems, etc.) as needed. I drive the extra miles because I have faith and trust in my service advisor, Mr. Aldrich. He has been helpful and honest with us and that is what is important to us. We will hopefully be keeping our Veracruz for several more years, but either way, the first dealer we will go to when it is time to go "car shopping" will be Hyunai of Tempe. PS. I'm sure the "new and improved" waiting lounge will be wonderful. More

I always have a great experience when I bring my Santa Fe in for routine service. I have never had a problem or experienced bad service at the dealership. The work done on my car has always been perfect. in for routine service. I have never had a problem or experienced bad service at the dealership. The work done on my car has always been perfect. Donna has always been great to work with and I look forward to my next visit. More

Ryan was very friendly as were most of the staff I encountered over 3 visits. However, your service department leaves much to be desired and I will be avoiding it at all costs in the future unless I n encountered over 3 visits. However, your service department leaves much to be desired and I will be avoiding it at all costs in the future unless I need a recall repair. I brought my 2001 Sonata in because the door locks weren't working; either from the interior switch or with the remote. Also, there was a "grinding" noise coming from the left rear door (behind the driver) whenever I tried to lock the car. Additionally, my "check engine" light was on. All of this was communicated to Ryan when I called to schedule my appt on the 18th and again when I arrived on Nov. 19th. (The shuttle service promised was wonderful, though I didn't get the driver's name.) Ryan phoned me to say I needed an actuator. He said the check engine light was diagnosed as misfiring on a cylinder and said I needed new plugs and wires. I authorized both repairs. The shuttle driver called me a few hours later to say my car was finished and he was coming to get me. I arrived and was told it was "all fixed" and taken to the cashier area where I paid. Then Ryan walked me to my car, where the driver door was already open, and I left. Upon arriving at my next destination, I got out and used the remote to lock my car....the grinding noise was still there! I tried the remote button again. The driver door locked and unlocked but none of the others did. I then checked the interior switch, it was still totally non-functional for any of the doors. I immediately called Ryan and told him the repairs were not done as he had stated. He apologized, said he didn't understand how that happened and said I could bring the car back on Monday at 8:30. He also stated that I would be provided with a "loaner" at that time so I would not again be without a car rather than bring it back in the next day when none were available. I arrived Monday at 8:30 and was told "there are no loaners available, do you really need one?" When I reminded him that the appt was made for Monday at his request because he had no loaners available on Saturday, he said he'd "see what he could do." Additionally, he kept saying that "the tech said there was no noise and it was probably an intermittent problem..." That was a blatant lie unless the tech is VERY hard of hearing! The noise was NOT intermittent but constant and had been present every time I tried to lock or unlock the car for over 3 months. They just never bothered to check the other doors or even look at the interior switch. If you are going to say it's repaired and charge people, you need to confirm it. Especially if it involves multiple parts like 4 doors, not just one. Ryan eventually produced a loaner and I left. In his voicemail a couple hours later he said I needed another actuator and some relays to fix the problem. I authorized the repairs, returned tha loaner and picked up the car today, Tuesday. After verifying with David that all 4 doors locked and unlocked with both the remote and interior switch, I paid and left. I don't mind paying for things to be repaired, I do mind having to make multiple trips to do so. It wasn't Ryan's fault that it wasn't but I still feel I need to give the ratings I did in view of the lack of attention to detail and poor customer service provided by the original service tech. This is unacceptable...period. More

We were greeted promptly upon arrival. Donna came out right away to make arrangements concerning service needed. She called to inform us of what had been found and what needed to be done. While the wor right away to make arrangements concerning service needed. She called to inform us of what had been found and what needed to be done. While the work took somewhat longer than predicted, Donna kept us informed and the work appeared to have been done with care. When our car was brought out, it had been thoroughly washed and vacuumed and was ready for driving. More