AutoNation Hyundai Tempe - Service Center

Dear General Manager and Service Manager: I must Dear General Manager and Service Manager: I must commend Casey Grant on his excellent customer service. "Every" time that I go in for service, whet Dear General Manager and Service Manager: I must commend Casey Grant on his excellent customer service. "Every" time that I go in for service, whether scheduled or unplanned, Casey is always full of vibrant energy, infectious kindness and always has a proactive resolution to offer his customers. I can always depend on him to produce a win/win outcome so that both Hyundai's and my goals as a customer are met. This is unique these days as many car dealerships (especially in the Service Dept) have forgotten the concept of "teamwork." Because Casey is "consistently" well informed, a proactive problem solver and always provides a stellar level of customer service, I make Hyundai of Tempe my first choice for all of my families car needs. I also refer others and inform friends and family that if they purchase a car from you, they will be in very capable, trustworthy and reliable hands and that they can expect top notch service when having their car serviced EVERY time. This is so important these days and again unique. Please acknowledge Casey on his excellent customer service, professionalism and positive disposition. He is most definitely Hyundai of Tempe's most innovative, highly efficient, enthusiastic and skillful employee who is a great asset to your company. Casey truly leads by example! Please share this with Casey when you both commend him on a job well-done. This one is a keeper....take good care of him! In good health and fitness, Dana Aguilar More

Not only great service but was impressed with the length of time it took to service my car!! Great improvement over the last time I was there. You are keeping the customer satisfaction in mind as you impro of time it took to service my car!! Great improvement over the last time I was there. You are keeping the customer satisfaction in mind as you improve!!! Great job!! Believe it or not I am looking forward to my next visit!! More

Needed some warranty and non-warranty work done on the care. Worked with Casey in getting all of it done. He was a pleasure to work with, knowledgeable about the repairs, and kept me informed of the pro care. Worked with Casey in getting all of it done. He was a pleasure to work with, knowledgeable about the repairs, and kept me informed of the progress and any issues that came up. I also liked that he had the car washed before I picked it up. Sometimes it's the little things that make all the difference. More

The service department is great. The very first time I had to use roadside assistance and they were great too. Having my car towed the the dealer wasnt something that I thought would happen Wednesday mor had to use roadside assistance and they were great too. Having my car towed the the dealer wasnt something that I thought would happen Wednesday morning on my way to the dealership. Called roadside and I had a truck to me within 30 min. When I got to the dealer I met with David to tell him what was going on. He assured me that everything was fine and that he would take care of me. He even called to give me an update on my car as he knew I was worried. Keep up the fantastic job however I hope not to see you guys for awhile =) More

The service is very personal. Dave always either remembers me or looks me up in the computer before I get there so I feel very welcome and like a friend is helping me. He goes out of his way. He got remembers me or looks me up in the computer before I get there so I feel very welcome and like a friend is helping me. He goes out of his way. He got my car washed after just a simple sensor replacement done on warranty which I thought was wonderful. More

I was very pleased with my visit. All the problems with my car were fix by the end of the day. It turned out that all the repairs were covered by my warranty. So, I did not have to pay anything out of poc my car were fix by the end of the day. It turned out that all the repairs were covered by my warranty. So, I did not have to pay anything out of pocket. Everyone was very friendly. They had a nice place to sit and wait which included WiFi which was great. More

i came to hyundai of tempe to get my remote door opener programed. i got there at 7 am and was taken right in. i got my car back in about 20 minutes. i was extremly pleased with the service and with donna. programed. i got there at 7 am and was taken right in. i got my car back in about 20 minutes. i was extremly pleased with the service and with donna. the waiting room was comfortable and employees ansered all questions with an honest answer. was happy and will return for service. james harris More

I have to say the service has vastly improved. In previous years I worked with a gentleman that made my experience there horrible. I am glad to see that he is no longer with the company. Tina sho previous years I worked with a gentleman that made my experience there horrible. I am glad to see that he is no longer with the company. Tina showed professionalism and compassion for what she does. I was impressed with her knowledge and the quick turn I received on my car. She provided me information on the repairs need and ensured I understood before proceeding. She is an excellent asset to your team as I am sure you are aware. Thank you, Tracy McKee More

Hyundai of Tempe is the best Hyundai dealership in town. I originally had wanted to purchase my 2009 Sonata at the Tempe location but had to travel to the 24th Avenue and Camelback shop for the color and mo I originally had wanted to purchase my 2009 Sonata at the Tempe location but had to travel to the 24th Avenue and Camelback shop for the color and model I wanted at the time of purchase. Since I bought my car over 2 years ago, I've been using the Camelback dealership for service, repairs, etc because it is closer to work. However, Hyundai of Tempe is VERY close to home. Recently, I had been having problems with my vehicle en route to work. I pulled off the highway and pulled into Hyundai of Tempe..and I'm so glad I did. The staff was helpful, courteous, and accommodating when the issue was not first resolved. I didn't feel like I was given the run around and was confident with my service advisor. This is great news because since the Hyundai dealership in N Phoenix changed ownership to a Nick Mayer dealership I haven't been very satisfied with my service. I believe this experience has made it so that I will be a Hyundai of Tempe customer from now on. I know I will be in good hands if/when I have service needs in the future - or when I go to purchase a new Hyundai! More

I always have a great experience at the dealership. My Elantra is almost 5 years old and I have nothing but excellent service from my representative Donna and also Ryan. They always get me in and out in a Elantra is almost 5 years old and I have nothing but excellent service from my representative Donna and also Ryan. They always get me in and out in a timely fashion, make great recommendations and the service is excellent!!!!!! My sales person is Tony Colela and he always says hello when I am in the dealership and I could not imagine buying a car from anyone else. GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!! More