AutoNation Hyundai Tempe - Service Center

Sadly, I did not have a positive experience at AutoNation Hyundai Tempe. I had a 9:40 appointment. I waited until about 10:00 until my technician, Corbin, checked me in. When I asked how long my recall an Hyundai Tempe. I had a 9:40 appointment. I waited until about 10:00 until my technician, Corbin, checked me in. When I asked how long my recall and oil change would take, he replied about and hour and a half to two hours. I waited in the showroom. After one hour and 45 mins., I texted the number posted to check on the status of my vehicle. Corbin replied that they were a bit backed up and my car was about to go in for the service. I had waited the described time, almost two hours, and it had not even gone in and I had never been notified of the delay. When I replied unhappily and asked if there was perhaps a loaner car available, Corbin did not reply in a timely manner. I approached someone in the showroom, I think his name was Mario, who was very understanding and went to check on the status of my vehicle. Just before he returned, Corbin finally replied and said it had just been pulled in and added, "I did mention it was going to be a minimum 2 hours." He also told me there were no loaner cars available. I got a text that my car was finished at 1:00 and that I owed $79.41. I had left the showroom because I needed to be somewhere, so I had a friend come pick me up. When I returned to get my car, Corbin was not available. Max took care of me and realized that I was entitled to complimentary oil changes, so I did not owe the $79.41. I incurred no charge for this visit. Max and Mario were very kind, understanding, and helpful. On the other hand, Corbin was inept, fairly rude via text, and did absolutely nothing to lessen my frustration. He did not give me an accurate time estimate and did not communicate the delay with me. If I had known how far behind they were running, I could have made other arrangements to get to my appointment. In addition, he was planning to charge me for a service for which I should not have been charged. I am new to the state and this was my first experience with this dealership. There are many other Hyundai dealerships in the area that I could easily visit. I am uncertain if I will ever return to AutoNation Hyundai Tempe again. If I do, I will not work with Corbin again. I suggest that he receive some additional training in customer service promptly. More

Good people who keep you informed about your appointment and the progress of the work being done on your vehicle. and the progress of the work being done on your vehicle. More

Max Moon was my service agent and he was amazing, very professional and very thorough. professional and very thorough. More

Hank went over above to insure the service on my vehicle would be completed before the battery would die on my oxygen tank . Thank you Hank your are appreciated 😍 would be completed before the battery would die on my oxygen tank . Thank you Hank your are appreciated 😍 More

Corbin and team very efficient, even tho working in a construction zone. Agreed to do the recall at same time as my regular service appt, even tho I hadn't scheduled for it. construction zone. Agreed to do the recall at same time as my regular service appt, even tho I hadn't scheduled for it. More

Max moon provided great customer service and kept me informed during the entire maintenance process. Always been a pleasure to bring my car to this dealership. informed during the entire maintenance process. Always been a pleasure to bring my car to this dealership. More

At first I thought it would be a hassle but Hank really came through and made it a pleasant experience. came through and made it a pleasant experience. More

Max Moon was great to work with in the service center. Accommodated my work schedule for easy drop off and pick up. Very efficient service center. Accommodated my work schedule for easy drop off and pick up. Very efficient service center. More

I had made a service appointment two weeks ahead. Two weeks later, when I came to the dealership on the appointment day, the service advisor unexpectedly tells me that no technician was available tha Two weeks later, when I came to the dealership on the appointment day, the service advisor unexpectedly tells me that no technician was available that day, and told me to leave my car until the next day. He promised that the service for my vehicle would be completed by the mid-afternoon of the next day. I called him back next day in the late afternoon, but now he tells me no technicians were available and he wasn't sure when the technicians would be available to fix my car. I was lost for words. I did my part, but these guys did not honor my appointment, did not respect my busy schedule, did not keep their promises, did not even bother to communicate to me about their staff shortage or change of plan ahead of time. Now I have to look for another place and make a new appointment. Who knows when my car will ever be fixed? If I knew about the issues at this dealership, I would not have made the appointment to begin with. I have totally wasted my time with this place. This was the worst customer service experience I've ever had. This service location is totally useless and very unprofessional. I would never come back here again. Ever! If I could give a negative star rating, I would. More

Jake was a very honest and hardworking mechanic. He ordered the needed part and got a 2 day delivery so we were only without the use of the car for 3 days! The driver's side power window now works l He ordered the needed part and got a 2 day delivery so we were only without the use of the car for 3 days! The driver's side power window now works like new. More