AutoNation Hyundai O’Hare

My Experience at O’Hare Hyundai was excellent. The employees were great, very easy to work with, and personable. Even the employees not directly involved in my purchase were very polite and friendly. employees were great, very easy to work with, and personable. Even the employees not directly involved in my purchase were very polite and friendly. At no time during my time in the dealership did I feel uncomfortable or rushed to make a decision. I felt as though the staff truly wanted to assist me in finding the perfect car for me. I left the dealership with a great car that I absolutely love! I found the gas mileage and the sleek appearance of a new car that I was looking for. I would recommend the dealership to anyone looking to purchase a new or used vehicle. The experience was exceptional and will return for service and car care. More

I was conducting a national search for a green 2004 Honda Element preferably to be located in a low pot-hole, low road salt, low hurricane/hail damage state and if necessary I was willing to travel for the p Element preferably to be located in a low pot-hole, low road salt, low hurricane/hail damage state and if necessary I was willing to travel for the purchase if the car, condition/mileage, and price were right. I had decided to use local dealerships in this pot-hole, road-salt, hail-damaged locale to practice my negotiation skills. I selected both private sellers and dealership staff on whom to practice without any intent to purchase on the spot. I pulled in to the twin O'Hare Honda Hyundai dealerships and do my delight found there were no "sentries" posted at the gate (commonly called 'vultures') for which my thought was, "Ahhh, laid-back - just the way I like it." I swept past a receptionist after spotting a "white shirt" (whom I later found out was the manager) and asked to talk with someone about a used 2004 green Honda Element I saw advertised and wanted to test drive. He introduced me to sales representative, Ernie Loma. Ernie's friendly and respectful manner was a good match for my intention to "practice negotiating" to benefit my national search. He made direct eye contact without any "sizing me up" affectations, extended his hand in a firm cordial handshake, and complimented me on matching his firm grip. After locating the key, he mentioned that the car was just recently accepted into inventory having been solely owned by an employee. I have been conducting an intensive search for the past several weeks, 3-4 days a week for several hours each day on the internet, using owner blogs, trend blogs, car rating services in addition to CarFax, Kelly Blue Book, NADA and Edmonds and knew that the 2004 Element was the highest rated of all of the years of the car. I also knew what to check under the hood in the engine compartment, on the under-carriage, in the tire storage well, on the upholstery, windshield seatings, and had a checklist of what to look for to make sure that all of the vital creature comforts were present (driver's armrest, headrests, floor mats, driver's manual, etc.) After the test drive, I systematically addressed my 'checklist.' I looked into the engine compartment, found it clean, so clean in fact that I had to re-insert the oil dipstick several times before I could actually see the oil glisten rather than measure the oil level by a dark residue. There was no dark oil residue. I knew I had found a possibility of a "keeper car" in my own locale. Getting down on "all fours" I laid on the ground and slid under the car to find it had been well cared for and even the catalytic converter had no rust. I found no evidence of flood damage in the tire compartment, no hail damage on the body, and found only some careless key damage on the hatchback door handle that looked quite recent. Ernie printed out the CarFax report and handed me a multi-page document revealing exceptional car care history. I decided to call my family "life-lines" to get some input. The family feedback was an overwhelming "GRAB IT!" Ernie Loma's invitation, "What has to happen to make this YOUR car?" left the discussion open and easy to have. There must have been some inventory error, as the price of the car might have been mislabeled and was lower than I had found on my national search; never-the-less I wanted to try to negotiate some service options. When I actually used my calculator to determine that the error was strongly in my favor, heard the feedback through Ernie Loma from the dealership manager ("white shirt") on my negotiation requests, I extended my hand to Ernie and shook on the deal. Sitting down with Dan Chatfield, the Hyundai Finance Manager I found a relaxed, engaging conversationalist who made the details of the closing easy to accomplish. He both attended to details while educating me on the relationship between all of the pieces. After entering the dealership with no intent to "buy on the spot", I left the dealership lot with an exceptional vehicle in design and engineering, maintenance, history, and customer service from Ernie and Dan in addition to the manager, whose hand was symbolically extended by honoring the posted, advertised price for the vehicle despite the inventory listing error instead of disputing it to me as the potential buyer. Thank you, O'Hare Hyundai team for assisting me to accomplish my time-sensitive goals, treating me in the respectful manner which made it more likely to finalize my plans at your doorstep. I was happy to leave the lot without having to wade through any "sentries at the gate" and no "piles of vulture feathers" were left in my wake! Even though I live closer to other dealerships in the Fox River area, I am more likely to have the service continue with O'Hare service department. More

Mike Obal made the entire purchase process painless. Everything went very smoothly. Before we knew it, we were processed through financing, the plates were on the car and Mike was giving us final i Everything went very smoothly. Before we knew it, we were processed through financing, the plates were on the car and Mike was giving us final instructions. I would recommend this dealer to anyone looking to purchase a Hyundai. More

From the moment we walked in the door, the employees of O'Hare Hyundai were friendly, knowledgeable& accommodating. They were aware of our price range, what we were looking for and the areas we needed mor O'Hare Hyundai were friendly, knowledgeable& accommodating. They were aware of our price range, what we were looking for and the areas we needed more guidance in. Steve was friendly, organized, and extremely accommodating in our search and throughout the entire leasing process. Bob was extremely knowledgeable, approachable , and enthusiastic, without being pushy. As a first-time leaser/purchaser, I REALLY appreciated this. He made me feel very comfortable and confident in my decision. Dan, in the financing department, was great! The process of making a car downpayment and signing all the official forms can be an intimidating and scary process. Dan made the process very clear, easy and even fun. I would highly recommend O'Hare Hyundai. Besides the fact that the lot had a wide selection of vehicles and was very clean, the service was exceptional. I always felt comfortable, all my questions and concerns were addressed, and the people went above and beyond to provide quality service. More

I was looking to get out of my gas guzzling truck and into a fuel efficient car. I had my eye on the Sonata. I wanted specific options. Limited, Turbo, Grey ext, Black int, with Navi. Well that car was m into a fuel efficient car. I had my eye on the Sonata. I wanted specific options. Limited, Turbo, Grey ext, Black int, with Navi. Well that car was much harder to find than I had anticipated. Turns out they were to find exactly what I wanted without the turbo. (and after a test drive of both, I was totally fine with that!) As with most people I don't really "trust" dealerships. However after looking online and reading some of the reviews about O'Hare Hyundai, I decided to try them out. There were two reviews that had good experiences with Mary Rycerz. So I asked for and got her. She was very helpful and listened and wrote down every detail I needed! (she actually LISTENED to me). Turns out the car had to be shipped from Milwaukee! It arrived the next day. I had some questions about my lease and how all the numbers "came together". Ray Reynolds, a sales manager there answered EVERY DETAILED question that I had. I was very impressed. They were able to work with me and get me to the numbers I needed to be at! When it cam to delivery of my car Mary was busy with another customer.(good for her!)They immediately paired me with Bob Gold who took me through my "orientation" of my new vehicle. This was the most comprehensive walk through I have ever had. And I have owned Lexus, Acura, and BMW. He is very nice and extremely professional. He took me through EVERY detail about the car. He even went through the owners manual with me. Then off to financing. I met with Dan Chatfield who was also very friendly and got me in and out with no problems. I am very happy with my purchase and highly recommend them all!(and no, I don't work there, I am a real customer!) More

O'Hare Hyundai was well worth the trip from Chicago. The clarity of the service ethic and pride among the staff is evident everywhere, from the showroom to the immaculate parts and service area. They CARE t clarity of the service ethic and pride among the staff is evident everywhere, from the showroom to the immaculate parts and service area. They CARE that your questions and concerns are being met during the complicated, emotionally charged process of buying a vehicle. In deciding what features or financing options are available, the staff honestly and neutrally weighed in without pushing us one way or the other. We left the dealership confident that we had bought the right car with the right financing for our needs and desires. More

I needed a new vehicle. I started looking at the crossover vehicles and visited a couple of dealerships and test drove. I had a horrible experience at the first hyundai dealership I went to I eventu crossover vehicles and visited a couple of dealerships and test drove. I had a horrible experience at the first hyundai dealership I went to I eventually went to O'hare hyundai and from the first time I walked in I was greeted with a smile and excellent service. Frank Delegge was very informative and helpful. Dan the finance manager came up with some great numbers for me. They were even nice to my kids the were offering snacks and gave them a balloon. Overall start to finish this experience was great and I will definetly send my friends and family to them. More

O'hare Hyundai is one of the most professional dealerships I have ever had the pleasure of doing business with. From sales to service......everyone I have met has been courteous to me and my wife. dealerships I have ever had the pleasure of doing business with. From sales to service......everyone I have met has been courteous to me and my wife. We love our car and we love the way O'hare Hyundai does business. More

Angel is very professional and made my car buying experience very positive and exciting. I went in on a Saturday and test drove the car I wanted. I told him I needed to think about it over the week experience very positive and exciting. I went in on a Saturday and test drove the car I wanted. I told him I needed to think about it over the weekend and I would give him a call back on Monday. He loved that he did not pressure me into buying the car that day. I called him first thing Monday morning and scheduled an appointment for that afternoon. He took his time going over all of the features on the car. I love my new car and I am recommending him to all my friends and family. More

Great experience, everyone I dealt with was exceptional. I would recommend this dealership to anyone looking to purchase a Hyundai. We will continue to utilize O'Hare Hyundai for all of our service needs. I I would recommend this dealership to anyone looking to purchase a Hyundai. We will continue to utilize O'Hare Hyundai for all of our service needs. If the service department is as knowledgable,and professional as the sales team I am sure we will continue to utilize their store in spite of the long distance from our home. More