1509 S River Rd
Des Plaines, IL 60018
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
It was a wonderful experience. The salesman was very friendly, answer all our questions with no pressure to buy. We bought the vehicle we wanted and he explained how the technology worked. We are very satisfied with our purchase and the way we were treated.
Zach was very good to work with and made the experience much less frustrating. My only issues had nothing to do with Zach. Firstly - you should take the "pre-purchase" off of your website. I spent a lot of time scanning and uploading documentation under the idea that this would save time. Your staff knew nothing about the documents and essentially I had to do the whole thing over. Making my "pre-purchase" a waste of time. Secondly - instruct your staff to allow potential purchasers to take the test drives on their own. I'm a responsible adult. I don't need someone narrating in the back seat. It's also distracting and makes it difficult to hear the vehicle and determined its condition. Lastly - while I understand that you make up some of your margin with the vehicle protection sales. Stop with the high pressure as we're closing the deal. Your customer has likely already been there for a couple of hours. Ask once - maybe twice and then let it go. My overall experience was good and I would recommend the dealership. But if you want to set yourselves apart - consider dropping some of the typical dealership tropes. If you're going to call yourself a "one-price" dealership - then trying to slip in a bunch of unnecessary add ons shouldn't really be a part of that (windshield protection? Come on...) Thanks for a good experience. Especially from Zach.
The customer service us always great here and I like how they take good care of your vehicle
The first time I brough my car in for service, they were not able to diagnose the problem after two weeks. After talking with the dealership, they had me bring in my car and did deeper diagnostic testing and troubleshooting and were able to diagnose the problem and repair my car. Eric was a great contact in the service department and handled everything very smoothly, provided great communication, and great service overall.
Easy to schedule /night before drop-off for 7am appt of my 2024 Tucson Hybrid. Sent video of my car receiving service with notification of completion in the expected time frame. Great attention to customer service by Mat provided at time of pick-up. Made paying by check and getting a demo of car info details easy.
The waiting area had soft drinks and very clean. Mat answered all my questions. They evened washed my car!
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.