AutoNation Hyundai Columbus

Stay FAR, FAR Away! **STAY FAR, FAR, FAR AWAY.** Never in my life have I encountered such poor customer service or questionable business practices. Our issues with this d **STAY FAR, FAR, FAR AWAY.** Never in my life have I encountered such poor customer service or questionable business practices. Our issues with this dealership began in the fall, when my husband and I were looking to begin a new lease (or purchase) of a Hyundai, as my Sonata's lease was coming to an end. We visited the dealership 3+ times and test drove several vehicles and worked with four employees, two of which were managers. We were assured that our test drives and "willingness to stay in the Hyundai family, even if we didn't end up renewing a lease" would mean reimbursement of a $400 disposition fee, charged upon the end of a lease. After choosing the exact make and model that we wanted, we were interested in numbers regarding lease vs. purchase. Unfortunately, though, after countless phone calls, we received absolutely NO call backs, despite our best efforts. We ended up going to CarMax (and had an EXCELLENT experience, thank goodness) to purchase our next vehicle. The trouble REALLY started, though, upon turn-in. Because the dealership told us we needed to replace our tires, we did so and provided a receipt to the manager the day we turned in the vehicle. He assured us that we had no remaining dues to Hyundai and that we were free to go. Fast forward 6 weeks later, and I receive a collections call from Hyundai, asking for nearly $700-- a combination of the disposition fee (which I was told would be reimbursed by the dealership) and a fee for the new tires they "had to put on the vehicle." In a panic, I went to the dealership and spoke with Sean, the manager who took my receipt originally, and he assured me that he remembered me, that remembered taking my receipt, and that he had "never heard of" a disposition fee at the end of a lease. He assured me that he would make sure it was taken care of that day. I called him every few days for SIX WEEKS, only to be told each time that he would "call me tomorrow." After finally reaching out to the general manager, Dave, it was decided that the dealership had lost my receipt, but that I would be responsible for obtaining a new one and handling it with Hyundai. He also added that he could "not be responsible" for what his employees had promised, re: disposition fee. After expressing my extreme disappointment and urging him to do the right thing and help me resolve the situation, he still did not budge. Only after I stated that I'd be sharing my poor experience with family and friends did he beg me to not "stoop to slandering their good name" (he *clearly* does not have a law degree, given his understanding of the term) and promise that he'd try to make it right. 30+ days later, I finally heard from him, and he "can't do anything." Truly, I would save yourself a headache and go truly ANYWHERE but here. More

A very impressive dealership Having just moved to Columbus, GA I was a little hesitant to go Auto Nation Hyundai, but all of my fears never materialized as they did a great job th Having just moved to Columbus, GA I was a little hesitant to go Auto Nation Hyundai, but all of my fears never materialized as they did a great job throughout the sales/purchase experience of my 2016 Genesis AWD. More

Slow start to a great finish! I was on my way out, after not being helped for 20 mins, when Josh approached me. He was friendly and polite. He asked me what I was looking for in si I was on my way out, after not being helped for 20 mins, when Josh approached me. He was friendly and polite. He asked me what I was looking for in size, gas mileage, and use. The entire staff was friendly and helpful. Overall, I was very pleased with my experience. More

Happy Customer We have owned a Hyundai for many years and found the vehicle to exceed our expectations. The service department, especially Jerry, addressed any issue We have owned a Hyundai for many years and found the vehicle to exceed our expectations. The service department, especially Jerry, addressed any issues we had and showed a genuine interest in our concerns. More

will return Great experience! Very patient with my mom and made sure she was thoroughly satisfied. I will be returning as soon as it is time to replace my family' Great experience! Very patient with my mom and made sure she was thoroughly satisfied. I will be returning as soon as it is time to replace my family's Santa Fe. More

new sonata hybrid Sales staff is very nice, the manager is loud, aggressive and condesending...so avoid dealing with him if you can! Make sure they can find your keys a Sales staff is very nice, the manager is loud, aggressive and condesending...so avoid dealing with him if you can! Make sure they can find your keys and owners manual. More

Customer Service Review Awesome customer service, Jarrett Coker and Nathaniel King handled and meet all of my needs. Jarrett made sure that I myself and my family was comfort Awesome customer service, Jarrett Coker and Nathaniel King handled and meet all of my needs. Jarrett made sure that I myself and my family was comfortable during the entire process. More

Totally Amazed!! Most exciting and pleasurable car purchase experience in my life! No pressure, honesty, professionalism by Woody, Shannon and Shawn, outstanding deal Most exciting and pleasurable car purchase experience in my life! No pressure, honesty, professionalism by Woody, Shannon and Shawn, outstanding deal and made friends! Recommend to everyone because you will be totally happy in every way! More

Recent customer-February 2, 2016 Was very pleased with my sales person. He was very knowledgeable, polite and attentive to my wishes. As I stated above I was disappointed with finan Was very pleased with my sales person. He was very knowledgeable, polite and attentive to my wishes. As I stated above I was disappointed with financing about not returning 2 messages on his answering machine concerning my tag information a month after my cash sale. More

Awesome My experience was awesome. As stated previously this is my second Hyundai purchased and I will most likely always purchase Hyundai because of the prof My experience was awesome. As stated previously this is my second Hyundai purchased and I will most likely always purchase Hyundai because of the professionalism and courtesy that the Hyundai staff is trained on. More