AutoNation Hyundai Columbus

Great customer service I predominately worked with Chris and was more than pleased with his customer service and professionalism throughout my buying experience with Auto Na I predominately worked with Chris and was more than pleased with his customer service and professionalism throughout my buying experience with Auto Nation Hyundai. I would recommend the dealership and will enjoy becoming a repeat customer. More

Excellent service The service was great! I gave them my budget and they made sure to stay within it and still found me a car I love. My previous car was a Hyundai and m The service was great! I gave them my budget and they made sure to stay within it and still found me a car I love. My previous car was a Hyundai and my whole family owns Hyundai. Such great cars and great service. I highly recommend visiting them when looking for a new car or used. Also my josh was an excellent sales person, go see him ! More

Good experience Jarrett Coker was great. He made my experience purchasing my first car enjoyable. However the car was not detailed properly after purchasing. I had to Jarrett Coker was great. He made my experience purchasing my first car enjoyable. However the car was not detailed properly after purchasing. I had to make several trips to get it detailed and I still have big discoloration mark on the sunvisor. The car was new so this shouldn't have happened. More

Tuscon purchase Friendly greeting from Jarrett Coker. He helped us select a model and narrow it down in terms of options available. Checking out our trade-in and fin Friendly greeting from Jarrett Coker. He helped us select a model and narrow it down in terms of options available. Checking out our trade-in and finalizing the deal with David Walter was completed in a reasonable time frame. The financing/ legal paperwork part seemed endless! We have purchased new cars before and have never had so much paperwork involved. The staff worked hard to make the process as painless as possible; perhaps Autonation can make some changes to minimize the paperwork/signing, etc. More

Stay FAR, FAR Away! **STAY FAR, FAR, FAR AWAY.** Never in my life have I encountered such poor customer service or questionable business practices. Our issues with this d **STAY FAR, FAR, FAR AWAY.** Never in my life have I encountered such poor customer service or questionable business practices. Our issues with this dealership began in the fall, when my husband and I were looking to begin a new lease (or purchase) of a Hyundai, as my Sonata's lease was coming to an end. We visited the dealership 3+ times and test drove several vehicles and worked with four employees, two of which were managers. We were assured that our test drives and "willingness to stay in the Hyundai family, even if we didn't end up renewing a lease" would mean reimbursement of a $400 disposition fee, charged upon the end of a lease. After choosing the exact make and model that we wanted, we were interested in numbers regarding lease vs. purchase. Unfortunately, though, after countless phone calls, we received absolutely NO call backs, despite our best efforts. We ended up going to CarMax (and had an EXCELLENT experience, thank goodness) to purchase our next vehicle. The trouble REALLY started, though, upon turn-in. Because the dealership told us we needed to replace our tires, we did so and provided a receipt to the manager the day we turned in the vehicle. He assured us that we had no remaining dues to Hyundai and that we were free to go. Fast forward 6 weeks later, and I receive a collections call from Hyundai, asking for nearly $700-- a combination of the disposition fee (which I was told would be reimbursed by the dealership) and a fee for the new tires they "had to put on the vehicle." In a panic, I went to the dealership and spoke with Sean, the manager who took my receipt originally, and he assured me that he remembered me, that remembered taking my receipt, and that he had "never heard of" a disposition fee at the end of a lease. He assured me that he would make sure it was taken care of that day. I called him every few days for SIX WEEKS, only to be told each time that he would "call me tomorrow." After finally reaching out to the general manager, Dave, it was decided that the dealership had lost my receipt, but that I would be responsible for obtaining a new one and handling it with Hyundai. He also added that he could "not be responsible" for what his employees had promised, re: disposition fee. After expressing my extreme disappointment and urging him to do the right thing and help me resolve the situation, he still did not budge. Only after I stated that I'd be sharing my poor experience with family and friends did he beg me to not "stoop to slandering their good name" (he *clearly* does not have a law degree, given his understanding of the term) and promise that he'd try to make it right. 30+ days later, I finally heard from him, and he "can't do anything." Truly, I would save yourself a headache and go truly ANYWHERE but here. More

Super They where the best from the beggining to the end. To include service section . I would always recommend this team and or location to get your car. They where the best from the beggining to the end. To include service section . I would always recommend this team and or location to get your car. More

A very impressive dealership Having just moved to Columbus, GA I was a little hesitant to go Auto Nation Hyundai, but all of my fears never materialized as they did a great job th Having just moved to Columbus, GA I was a little hesitant to go Auto Nation Hyundai, but all of my fears never materialized as they did a great job throughout the sales/purchase experience of my 2016 Genesis AWD. More

Slow start to a great finish! I was on my way out, after not being helped for 20 mins, when Josh approached me. He was friendly and polite. He asked me what I was looking for in si I was on my way out, after not being helped for 20 mins, when Josh approached me. He was friendly and polite. He asked me what I was looking for in size, gas mileage, and use. The entire staff was friendly and helpful. Overall, I was very pleased with my experience. More

Happy Customer We have owned a Hyundai for many years and found the vehicle to exceed our expectations. The service department, especially Jerry, addressed any issue We have owned a Hyundai for many years and found the vehicle to exceed our expectations. The service department, especially Jerry, addressed any issues we had and showed a genuine interest in our concerns. More

will return Great experience! Very patient with my mom and made sure she was thoroughly satisfied. I will be returning as soon as it is time to replace my family' Great experience! Very patient with my mom and made sure she was thoroughly satisfied. I will be returning as soon as it is time to replace my family's Santa Fe. More