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AutoNation Hyundai Columbus

Columbus, GA

Overview
Reviews
Vehicles
4.7
543 Reviews
As one of the largest Hyundai dealerships in the Columbus area, AutoNation Hyundai Columbus can cater to all of your new and used car needs. Our showroom is located on the north side of town, right at the intersection of the 27 and 80 parkways. Featuring one of the largest inventories of new and used Hyundai cars and SUVs around, AutoNation Hyundai Columbus is the go-to place for all things Hyundai. Whether you're purchasing a Hyundai for the first time, or are a long-time Hyundai owner, our team at AutoNation Hyundai Columbus looks forward to your visit!
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3000 Northlake Pkwy Blvd Suite 200

Columbus, GA

31909

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Showing 543 reviews

June 02, 2022

Great customer service! !! Informs you of what services you need for your vehicle. Great atmosphere More

by jorethastill
Recommend Dealer
Yes
Employees Worked With
Larrydorne
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Jun 03, 2022 -

AutoNation Hyundai Columbus responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! We hope to see you soon!

May 31, 2022

The dealer did not disclose an open safety recall for this truck (fuel pump). The pump isn't available for several weeks (possibly months) and upon failure will shut down the truck/engine. If they woul More

by kdf0810
Recommend Dealer
No
Employees Worked With
Seth, Tremaine, Chris
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Jun 02, 2022 -

AutoNation Hyundai Columbus responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (706) 522-2083 to discuss what we can do to help.

Jun 02, 2022 -

kdf0810 responded

I just called and spoke with Anthony. Anthony said the GM "just stepped out" and he placed my callback # on his desk. The GM's name wasn't given. I have spoken with the sales manager (Chris Osterholm) on both 05/29/2022 and 05/31/2022 in person - Chris said on 05/31 that the GM would offer nothing in regard to the situation. The GM would not speak to me himself. No one so far has offered up the GM's name and when I visited the dealership on 05/31 while it was indicated that he was physically there he would not assist Chris other than making Chris be his messenger and he remained in his office entire time. 06/02/2022 12:51 PM eastern

Jun 02, 2022 -

kdf0810 responded

06/02/2022 5:06 pm eastern: called back and the GM was still not available. I was able to get his name this time - Allen (or Alan) Anderson. Completed a chat via the AN Hyundai website also just now and requested the GM to call me. Will update again tomorrow 06/03/2022.

Jun 04, 2022 -

kdf0810 responded

It is obvious that the GM is not interested in "turning the experience around" and that this is just a canned Dealer Rater response. The GM will not speak to me in person or return my calls. He is not concerned with turning the experience around. I'm actually further annoyed with the canned Dealer Rater response hoping other consumers reading these reviews is fooled into thinking the dealer cares about the customer. This GM is obviously a snow flake who hides behind his office and thinks too highly of himself. I am not a snow flake and welcome the opportunity to discuss with the GM (if he chooses to bless me with a returned phone call) the blatant disregard for my family's safety in selling the vehicle with a known safety recall. I foolishly thought that by purchasing from a dealer I did not need to be too concerned with purchasing a safe vehicle without safety recalls. Autonation is not a dealer to be trusted in this regard. This dealer truly does not care if people die as long as they make a dollar.

Jun 05, 2022 -

kdf0810 responded

This response is to Dealer Rater: This is to inform you that I have tried contacting the GM multiple times and he will not return my calls. Perhaps you have the power to persuade him to call me? Or I would be happy to go to the dealership at an arranged date/time if he would meet in person.

Jun 06, 2022 -

kdf0810 responded

To Dealer Rater: Can you arrange a conversation or meeting between myself and the GM?

Jun 07, 2022 -

kdf0810 responded

It is quite obvious at this point that Auto Nation doesn't care about turning the experience around and doesn't care about their customers in general. The GM does not have the courage to call me back, answer the phone when I call or meet with me face to face to discuss anything. To potential customers of Auto Nation: Do not be fooled into thinking that since they are a large dealer that they are honest, ethical and working in your best interest. Question anything and everything about your deal and do your own research - do not trust what Auto Nation tells you at face value. And if you encounter a safety issue with a vehicle their GM will hide in his office and will not even have the courage to speak with you on the phone or email you. The vehicle I purchased was a 2020 Ram 2500 with only 38k miles that I purchased for $58,000. This was not an inexpensive vehicle that you would expect issues with. The dealer sold this vehicle to me with an open safety recall (fuel pump that can/will fail with no notice causing an accident if it fails while in motion) and the fuel pump isn't available for potentially 6 months. So when I asked the sales manager Chris (who actually did have the courage to speak with me probably because his GM forced him to while he hid in his office) what I was supposed to do with an unsafe vehicle for several months he said "there are probably a lot of them driving just fine on the road right now and it would probably be ok". I asked him if Auto Nation was willing to accept the liability if my family was injured or died in an accident resulting from the fuel pump failure and he just had a blank look on his face at that point. Again, everyone out there be extremely cautious when buying a vehicle from Auto Nation.

Jun 09, 2022 -

kdf0810 responded

Now 7 days with no response from Auto Nation or Dealer Rater.

Jun 10, 2022 -

kdf0810 responded

*8 days with no response.

Jun 11, 2022 -

kdf0810 responded

*9 days with no response

Jun 12, 2022 -

kdf0810 responded

*10 DAYS WITH NO RESPONSE

Jun 13, 2022 -

kdf0810 responded

*11 DAYS WITH NO RESPONSE

Jun 14, 2022 -

kdf0810 responded

*12 DAYS WITH NO RESPONSE

Jun 15, 2022 -

kdf0810 responded

*13 DAYS WITH NO RESPONSE - I GUESS THIS IS NO LONGER REVIEWED AFTER THE AUTOMATED/CANNED INITIAL RESPONSE?

Jun 16, 2022 -

kdf0810 responded

*14 DAYS WITH NO RESPONSE

Jun 17, 2022 -

kdf0810 responded

*15 days - no response

Jun 18, 2022 -

kdf0810 responded

I believe Dealer Rater is as useless as the Auto Nation GM.

Jun 20, 2022 -

kdf0810 responded

*18 DAYS WITH NO RESPONSE

May 30, 2022

This was the second dealership that I visited out of 5. David was very professional and patient, which means alot to me because I'm very picky. We test drove a few cars. Thank you again David for your pati More

by AngelMarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Jun 01, 2022 -

AutoNation Hyundai Columbus responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 26, 2022

Very good seevice they provide. And there was fast. We came from atlanta they didnt waste our time at all. Great communication More

by Alimomin92
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony johnson
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May 28, 2022 -

AutoNation Hyundai Columbus responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 26, 2022

Great customer service, very efficient, did not have to wait long for my service, Do what they promise More

by cjwatkins1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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May 29, 2022 -

AutoNation Hyundai Columbus responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 24, 2022

I was very pleased with my last service! My location in Columbus, Ga are going thought remodeling. I thought this is going to be a horrible, long process!!! However it turned out to be be More

by rhoannaelliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Dorne
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May 24, 2022 -

rhoannaelliott responded

Great job!!!!

May 18, 2022

I was very impressed with the amazing car I was able to leave off the lot with! I came in with the intention that i would only qualify for a used car. After speaking to my salesman and financial manager I More

by Amyllian Fields
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tremaine Boswell
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May 20, 2022 -

AutoNation Hyundai Columbus responded

Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Hyundai Columbus and we hope to be of service again in the future.

May 17, 2022

Everyone I writhed with at the dealership was great. From Tremaine to Seth, things went smooth and without issue. More

by GILLR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tremaine Boswell, Seth
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May 19, 2022 -

AutoNation Hyundai Columbus responded

Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

May 17, 2022

Great experience all the way around. Drove in thinking there no way I could drive away with a newer car than what I had. All the staff work magic and hot me a great trade offer and I dro More

by Shood1705
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JiBir, Seth, Chris
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May 19, 2022 -

AutoNation Hyundai Columbus responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

May 13, 2022

Seriously the FASTEST and BEST service! I put in an offer online, they sent me an OTD price, I stated the things I don't need and there was no hassle or trying to talk me into keeping those More

by Alicia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Manager-Christopher Osterholm and Sales Associate- Anthony Johnson
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May 16, 2022 -

AutoNation Hyundai Columbus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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