AutoNation Honda Hollywood

Complete garbage customer service and overcharged I brought my 9 month old Civic in for a routin Oil change. Had an appointment set up for 8AM. I asked the women Damaris aproxamatly how long it would I brought my 9 month old Civic in for a routin Oil change. Had an appointment set up for 8AM. I asked the women Damaris aproxamatly how long it would be she said about 1 hours so I’d mentioned I would leave and come back. When I told her this she said how since I was leaving they would do a complimentary car wash. I figured an hour plus the carewash give for or take 1 and a half to 2 hours everything should have been completed. When I got back an hour later I looked through the window inside the facility to notice my car just being operated on for the first time. Which means that even though I was the first appointment the company offerd my car was neglected for an hour probably because I told the women I would be leaving. About 15 minuets upon returning I got a call that the mechanic had a few recommendations. Even though my car was less then a year old it required 2 new filters and an alignment. The went 1 step further and charged me the above markup price for the filters, to be precise it was $54 for the cabin filter and $46 for the engine filter. My car is less then a year old they should not even have asked for the latter 3 to be included with a basic inspection and oil change. All in all it took 2 hours a 40 minuets altogether and I never got that free car wash. What a joke, will never recommend to anyone More

I totally recommend Jason at AutoNation Honda Hollywood Our experience in purchasing a 2019 Honda Odyssey was exceptional, because of Jason Lawford’s high level of professionalism. He was able to get us a p Our experience in purchasing a 2019 Honda Odyssey was exceptional, because of Jason Lawford’s high level of professionalism. He was able to get us a price, he listened to our needs and deliver them, and he was never pushy. The high level of customer service you provided us, your integrity, knowledge of the subject made this purchase possible for which my family and I thank you. The best car-buying experience I have ever had!! More

Selfish sales reps, I am 51 years old and have bought and owned quite a few cars in my time but I have never experienced such poor customer service both with sales, after I am 51 years old and have bought and owned quite a few cars in my time but I have never experienced such poor customer service both with sales, after the purchase of course and service tech's. I bought the ripest lemon on the lot which I am now stuck with for at least 2 years until I can trade it back in. This is the second Honda that I have owned and for sure will be the last. This was my first visit to Auto nation and will for sure be my last. More

Observe Be vigilant of everything that is done to your vehicle . We had a situation where we received a defective tire when we took our car in for routine oil Be vigilant of everything that is done to your vehicle . We had a situation where we received a defective tire when we took our car in for routine oil change/ tire rotation . They gave us a older defective tire ( on a 2017 Honda Accord ). Unfortunately we never inspected the tires while at the dealer , thinking they would honestly do their job . 3 months later .As it turned out the tire had a slight leak, causing the tire pressure indicator to go on . After , we drove to the tire shop and was told the tire was. It good . How can this be , when the car is one Year old with normal driving habits ? The tire was never flat to the point where anything was rubbing, yet the tire manufacturer information erased completely. They accidentally, I assumed gave us a wrong used tire . We went to the dealer to complain, but it fell on deaf ears. They told us the tire was flat , which was not the truth . We had to purchase new tires . Again. Watch everything they do to your vehicle. P.s about 6months after purchasing my 2017 Honda Accord my battery died after they inspected my car and told me the battery was good. They did replace the battery, I guess they couldn't reason out of that! More

Wasn’t going to buy My husband and I were not going to buy a car, we were just looking. Or so we thought. We were interested in looking at Toyota and Kia on the same day. My husband and I were not going to buy a car, we were just looking. Or so we thought. We were interested in looking at Toyota and Kia on the same day. We did extensive research with Consumers Report and other online sights. We went to Honda first as they were the closet to our home and thought we would continue to Toyota and Kia afterwards. We never left Honda. Our salesman Mark Scott was fantastic to work with. He sat with us going over various options and cars. I was interested in the CRV, but decided we wanted something not as utilitarian. Looked at the Honda Civic sport, but it was to small. Then saw the Honda Accord. We were looking for leather interior, V6 and moonroof and Mark showed us a 2017. After test driving it and feeling the power we were sold. We have been driving a 2002 Camero, t tops, red with beige interior and like the commercial “Iloved that car”. but after all these years it was costing us to much money. Now we have a great car, everything we wanted and more. We are still discovering new things on it. We feel safer and more secure. My husband and I feel we got a very fair deal, no pressure and I would highly recommend this dealership and all their employees to anyone wanting to buy a great car. More

Servicio Excelente servicio yo llegue sin cita previa y me atendieron muy rápido y el personal también todos muy atentos y la parte de servicio muy cómodo y li Excelente servicio yo llegue sin cita previa y me atendieron muy rápido y el personal también todos muy atentos y la parte de servicio muy cómodo y limpio !! Sigan así !! Suerte More

The worst experience ever !!! Initially my experience started going bad with the finance department which we had a credit of 134 and they said the bank came back with a higher inte Initially my experience started going bad with the finance department which we had a credit of 134 and they said the bank came back with a higher interest rate. In order for us to get a lower rate of 2.8 interest we had to buy an extended warranty he which to me is a scam. We had no choice to buy extended warranty he in order to get the lower payments. When I got home I realize that I left a pair of Ray-Ban's which I use for work in the car which I turned in I emailed my salesman which he responded that he would look into finding my sunglasses as soon as he got in to the dealership. Apparently somebody had gone into the car and stolen my sunglasses I tried reaching out to the sales manager which they did not answer me regarding the theft of my glasses. Ultimately the GM made a decision that they are not responsible for anything left in the car but instead of them having the courtesy of calling me and letting me know I have to call the dealership and speak to the salesman and self to which my response was they are never going to see me ever again in this dealership because if I go and bring my car in for service and leave something inside they're not responsible if somebody steals it the worst service I've seen in a dealership before. More

50 % of satisfaction AUTONATION 50 % of satisfaction. Short history: I have to say that I am very satisfied with the salesman: Alex and Michael, but because of the fina AUTONATION 50 % of satisfaction. Short history: I have to say that I am very satisfied with the salesman: Alex and Michael, but because of the finances guy Jeremy I wouldn’t recommend this dealer to any of my relatives. This guy, called Jeremy, was like a lion, like a beast ready to kill his prey. He started the business with an impulsive and strong character. He tried to obligate us to buy the warranty, gap, and maintenance that he was proposing. Awful experience with him. Again: nice salesperson but horrible financial service. More

Do yourself a favor and ask for Daniel Previlon and Mgr RJ This might sound strange... a family writing a very positive review for a salesperson, manager, and dealership where their car was not purchased... bu This might sound strange... a family writing a very positive review for a salesperson, manager, and dealership where their car was not purchased... but it is well deserved. We didn't think we'd get a new car in the very short span of 1.5 days of "car shopping" but we did. Though we had on our mind the need to get a new car soon, it just ended up happening quite suddenly over part of a weekend when close friends of ours offered to have our kids spend the night and next day at their place with their own kids. So, we got to work right away and went to a few car dealerships. Through our experience that weekend, we met 3 nice managers and 1 lousy one, BUT only 1 really great salesperson. This salesperson is DANIEL PREVILON. He didn't waste any of our time at all but made our experience at the AutoNation Honda of Hollywood really efficient and we couldn't have been happier with him. He is a really down to earth kind of person... a very genuine guy just doing his best to help customers out in finding the right car for them and in trying to get them the best offer possible. As soon as we got to the AutoNation Honda of Hollywood dealership, Daniel met us and took the keys to our Honda Odyssey to get an appraisal on its trade-in value while he helped us to look at the cars on the lot and go for a test drive in the one we were interested in getting. Every aspect of our time with Daniel was just so efficient... and his manager (RJ, I think the name was) showed that he was ready to do all he could to help us out with the numbers too. The dealership itself is in a pretty new building of considerable size so it is a nice place to come to as well. In the end, because another dealership we went to had the car we wanted in the color we wanted, we got our new car from that other dealership instead. (Unfortunately, we didn't have time for dealerships to get cars transfered and we had been burned before by such an offer in the past... with one dealership going through the whole negotiations process with us and promising they could have the color car we wanted transfered over within the week... but it just never happened.) However, the salesperson we had to deal with over at the other dealership was someone we would never recommend and the manager we initially had to deal with was an arrogant individual. It was lucky for us and for that dealership that another manager took over and saved the reputation of that dealership and our sale. We were sorry that we couldn't have sealed the deal with Daniel and his manager RJ from AutoNation Honda of Hollywood, but as the color vehicle we wanted was not on hand there, we had to go with the place that had exactly what we wanted. We would highly recommend anyone interested in a Honda to go see Daniel and RJ at the AutoNation Honda of Hollywood though as Daniel will not waste your time like some salespeople at other dealerships, and we are sure they will give you a very competitive offer. More

1000% Satisfied!!! Truly the best car buying experience we have ever had due to Dominick Feola being our Sales Consultant. He is the guy you need to see...you won't regr Truly the best car buying experience we have ever had due to Dominick Feola being our Sales Consultant. He is the guy you need to see...you won't regret it!! Everyone we dealt with was professional, friendly and helpful. More