AutoNation Honda Hollywood

A rip off and not concerned about safety of customer About 2 weeks ago I had an appointment to replace my Battery Management Sensor on 2015 Homda accord as it is a recall. As soon as I got there and my About 2 weeks ago I had an appointment to replace my Battery Management Sensor on 2015 Homda accord as it is a recall. As soon as I got there and my service rep looked under he hood he noticed that my wires to the connector were all broken and immediately asked me in a forceful tone - HOW DID THE WIRES GET BROKEN- WE DID NOT BREAK THEM AND YOU HAVE VOIDED YOUR RECALL WARRANTY....I immediately asked for a different service advisor becuase it's 7:00 in the morning and I was not in the mood for that aggressive attitude. Long story short I had no A/C nor windshield wipers working due to my broken wires. The new service advisor agreed to take the car back so a mechanic could look at it. I felt that a least the recall part should be replaced even they are unable to repair the broken wires. About 1-hour later I get a call at work from the service advisor and the first question asked was if I had a warranty on the vehicle. I explained to him that I did so he wanted to start up a claim as he states I would need the complete engine harness replaced. The car was inspected and as I figured the warranty company denied the claim stating I don't have a mechanical breakdown I have broken wires. Well AUTO NATIONS HONDA HOLLYWOOD quoted me a price of $2600.00 to replace the entire engine harness as they state they cannot and will not fix he broken wires on the connector. They even tried to get me to sign up for financing of the repairs. Also they denied replacing the part that was actually on recall......I took my vehicle to HOLMAN HONDA who was kind enough to replace the BMS that was on recall due to a safety issue. I commend them for that, They were not able to do anything with the broken wires also but they did honor the recall. I did not give up as i located a company in Chicago, ILL that sells the connectors with 8 inches of wire. I ordered the connector and my mechanic soldered it to my broken wires and now my AC is working again and my winshield wipers are working. TOTAL PAID FOR PART AND LABOR $160.00- HONDA WANTED $2600.00----- i hope you consumers understand my message -[ never give up and search around and I am deeply disturbed with Auto Nations Honda as they are only after money and not one time was my safety a concern, Will never go there again...Will get all my service from Holman hOMDA. More

WORST EXPERIENCE - ZERO customer service same old games. they backed out on the delivery day and delayed the whole process. i called them all day asking for an update but their sales person ' same old games. they backed out on the delivery day and delayed the whole process. i called them all day asking for an update but their sales person 'Nick' just kept delaying. Once the payment is done, autonation doesn't give a s**t to their customers. Highly disappointed with the service even before the car gets delivered to my door. Finance manager is pathetic. she "FORGOT" to collect and photocopy the docs and said they are NOT required. next day 'NICK' is asking for bank statements, SSN and all sorts of docs via text message. these guys are just trying to loot you. very unpleasant experience. manager never pick up call - 'Vlad' and 'Trevor'. after delivering the car, they did not give license plate or any document. so i am unable to drive the car even when it is delivered to me. pathetic people would never recommend to go to this dealer unless you like to take high risks. More

I definitely do NOT recommend Auto Nation hollywood and pers I have been in this Honda dealership a few times and each I’ve been has been WORSE than the last. I went to repair my Civic for a concern that was s I have been in this Honda dealership a few times and each I’ve been has been WORSE than the last. I went to repair my Civic for a concern that was still under warranty and after 3 weeks my advisor Tameka Long was unable to give me real information about the part they expected to replace. Yes, it is true they gave me a vehicle while mine was repaired ... but that was not a favor is my right ... I finally decided today after three weeks to come personally to ask about my vehicle. surprise! ready! and nobody informed me! Was I supposed to guess?My point is the lack of customer service and professionalism of this lady. I definitely do NOT recommend Auto Nation hollywood and personally I WON’T return More

Took too long Took over 20 minutes just to tell me that they only had one set of tires for my vehicle. Transfered me back and forth from service to parts. Very frus Took over 20 minutes just to tell me that they only had one set of tires for my vehicle. Transfered me back and forth from service to parts. Very frustrating. Got better tires and saved over 200 dollars at Pep Boys in Davie. More

If I could give negative stars I would. I have now been to this Honda dealership a few times and each time I’ve been has been worse than the last. 1. I went to get my Odyssey servic I have now been to this Honda dealership a few times and each time I’ve been has been worse than the last. 1. I went to get my Odyssey serviced for a concern that was still under warranty and the “Lead tech” told me that I can diagnose it on my own at home because he didn’t have time for it. 2. I then went in to see if they could buy my van back and they wasted my time instead of giving me any info over the phone. 3. The last time I had an experience with this dealership I called to see if they could take me home, only 3 miles away, after I turned in my lease and they told me that I would have to be in service or spending money and they were too busy to help me out. Needless to say, I not only won’t be visiting this dealership ever again, I won’t be buying from an Autonation, nor will I be buying or leasing a Honda due to this horrific lack of customer service. I would not even send my worst enemy here. I will keep my business with Lexus and Toyota where they know how to treat people. More

Very poor reception followed by a sloppy service; I took my car for service. After an extremely long wait the Service department was recommending a couple of items which I declined. Later the was "was I took my car for service. After an extremely long wait the Service department was recommending a couple of items which I declined. Later the was "washed" and returned to me with a service bill of over $200.00. This was paid. I left the center. Two days after I discovered that the car was leaking oil. Needless I was very disturbed. I quickly had a Mechanic close by my home inspected the car only to find that the "cap" for the engine oil was NOT CLOSED PROPERLY and hence the oil was escaping. Additionally the Hydraulic fluid was very low and should have been corrected during the servicing. I was particularly dissatisfied with the service as I have had fairly positive experiences in the past and having purchase the Honda from this very dealership. Service reps invariable always ask if my experience was positive as it was then their desire to ensure that ALL their customers were completely satisfied with the level of service rendered. Evidently this no longer apply and this is one client who would "Never recommend this dealership nor would I ever return to them for a service appointment."! Its interesting that I tried to convey my disappointment by a text message as well as asking for their usual evaluation form but I am yet to hear from them. Not that it matters anymore but for a company that gave so much focus in the past to quality service its an absolute failure. Such a pity that the original owner is deceased as I am of the view that there has a major breakdown in operations since his passing. More

Wonderful Stress-Free Car Buying Experience AutoNation Honda at 2400 North 60 Avenue in Hollywood, Florida car dealer and service department provided me with nothing but excellence and amazing c AutoNation Honda at 2400 North 60 Avenue in Hollywood, Florida car dealer and service department provided me with nothing but excellence and amazing customer service during my visit this week. My car was serviced fast and very reasonably priced. I'd like to thank Mr.Raphael Williams, Mr.Trevor Lindsay and Mr.Carl Vanderwarker for their excellence in customer care and in addressing my car care needs and assisting me in the purchase of a new car which I'm very happy with. The total experience was fantastic, absolutely no pressure and I would recommend AutoNation Honda in Hollywood, FL for their overall wonderful customer service to anyone especially those women shopping by themselves for auto care and/or purchasing a new car. I am a single mother and was nervous walking in but as soon as I met Mr.Williams who was my salesman and ever so patiently explained me everything from beginning to end as well as Mr.Vanderwarker who was very instrumental in helping me understand the car financing world I was at ease and happy to have chosen AutoNation Honda for my new car. Thank you Mr.Mike Eagle for your wonderful staff and for excellence in service !!! More

bad experience I have been a customer of this dealership for many, many years, but I will no longer be a customer. I lease my car, and in the past I was satisfied w I have been a customer of this dealership for many, many years, but I will no longer be a customer. I lease my car, and in the past I was satisfied with my experience. The last time I was there, I was told I would be able to lease a newer model car. This was totally untrue. Not only did they not have a car, they lied about it. Also, the salesman named Vlad, insisted that to make this deal, I would have to pay a substantial amount more. After 4 hours, I left. I cannot recall a worse experience at a car dealership. I have had a bad experience with their service department. I had a nail in my tire. I took three visits and much time to get it fixed. I felt that I had been dropped in on an episode of the "Three Stooges". More