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AutoNation Honda Hollywood
Hollywood, FL
1,518 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 30, 2021
This dealership was very professional and efficient. Martin took great care in helping me with everything I needed and was very detailed in his explanations. Thank you Martin took great care in helping me with everything I needed and was very detailed in his explanations. Thank you More
by Paul
Employees Worked With
Durogene, Martin
Helpful July 29, 2021
I took my car for minder B service last Thursday, which I was told by Mr. Carlos Castro was just an oil change and my car would also be inspected. After the service was completed I was told by Mr. Carlos Cas was told by Mr. Carlos Castro was just an oil change and my car would also be inspected. After the service was completed I was told by Mr. Carlos Castro that my car was in perfect condition. I drove my car to church on Sunday and after church my car wouldn't start. I had to call roadside service for a jump which I ended up buying a new battery because my battery was bad. The mechanic clearly didn't inspected the car. More
by bettysmondesir1
Employees Worked With
Carlos Castro
July 29, 2021
Tameka is my Service Advisor and she always does a great job. 🤗 It’s always a pleasure dealing with her. I would definitely recommend her to family and friends. job. 🤗 It’s always a pleasure dealing with her. I would definitely recommend her to family and friends. More
by All Hood
Employees Worked With
The guy that serviced my car was good. I don’t know his name.
July 29, 2021
We bought a 2011 CRV and then traded for a 2014 Honda CRV. We have only had a positive and honest experience with them and recommend them over the others in Broward County. CRV. We have only had a positive and honest experience with them and recommend them over the others in Broward County. More
by mapawa
Employees Worked With
I can’t remember
July 28, 2021
Had an appointment the day before but when I got there my service man had left urgently which I was not notified. There wasn’t anyone who could take me without waiting for hours. I asked if I needed to make service man had left urgently which I was not notified. There wasn’t anyone who could take me without waiting for hours. I asked if I needed to make an appointment and the girl told me no that Mark would take care of me the next day. Well, I was asked if I had an appointment and I said no that I was told Mark would take me at noon. Mark was not there when I arrived but they did manage to get my car serviced in a timely manner. It would have been nice to have been notified that my serviceman had to leave before I headed to the dealership so that I could reschedule. More
by parrotbabe1115
Employees Worked With
Jean
July 27, 2021
Excellent service, the seller at all times tried to help me get the car I wanted, the service very fast too, Same with the financier that everything went very fast too, I am very satisfied me get the car I wanted, the service very fast too, Same with the financier that everything went very fast too, I am very satisfied More
by monicamagarino
Employees Worked With
Alberto Ayala
July 24, 2021
Is a customer of autonation Honda in Hollywood Hollywood for many years. I especially would like to commend Roderick Williams, Rocky in service, and Trevor the driver who picks me up when my car needs serv for many years. I especially would like to commend Roderick Williams, Rocky in service, and Trevor the driver who picks me up when my car needs service and I need a ride.. These gentlemen go above and beyond and beyond and should be recognized More
by Mpisano885
Employees Worked With
Rocky in service and Trevor driver, Roderick Williams
July 21, 2021
Good customer service, it was fast and quickly to resolve my vehicle issues, It was were purchased my car and I will keep going back even that I others one closer to my address! my vehicle issues, It was were purchased my car and I will keep going back even that I others one closer to my address! More
by guccishaudry26
Employees Worked With
Luc Martín Durogene
July 12, 2021
I've been a Honda owner for over 16 years and the customer service at the service center is poor and borderline criminal. Service representative, Jean Cillen, is unprofessional, untruthful, lacks pro customer service at the service center is poor and borderline criminal. Service representative, Jean Cillen, is unprofessional, untruthful, lacks professionalism and is a poor representation for Honda's standards of quality. Jean lied to me on more than one occasion and told me he would order parts for my vehicle. He would always say he would call me back later in the week so we could schedule the repair but failed to do so on two subsequent occasions. On the second time I called and asked to be changed to a different service representative but I was forwarded again to Jean. He instructed me to bring my car in "first thing" Saturday morning. I brought my car at 8am as he instructed. At 10:00a my car was still in the parking lot untouched--Jean wanted me to come first thing so I could wait for 2 hours on a 3rd trip to the dealership for a simple warranty repair. This dealership will sell you a very good warranty and then hire people like Jean to prevent you from getting timely warranty repairs in what appears to be a scam. I have reported this to the Honda corporate offices. Enter this service department at your own risk. More
by gjohns45.gj
Employees Worked With
Jean Cillen
June 14, 2021
**PLEASE READ - THIS WILL SAVE YOU LOTS OF MONEY AND AGGRIVATION** THIS DEALERSHIP PROVIDED ME THE WORST CUSTOMER EXPERIENCE IN MY LIFE. THEY LIE AND PREY OFF DESPERATE COSTOMERS.. MY STORY... I AGGRIVATION** THIS DEALERSHIP PROVIDED ME THE WORST CUSTOMER EXPERIENCE IN MY LIFE. THEY LIE AND PREY OFF DESPERATE COSTOMERS.. MY STORY... I travelled from NY to FL with my brand new 2019 Honda Civic. My car failed on the highway due to a bad clutch.. I took my car to this dealership and dealt with Jean (Assistant Service Manager). WITHOUT opening my car he made the decision that the Clutch, Flywheel, Fork, Barings, Clutch Plate, Slave/Master Cylinders were all damaged due to misuse (not covered under warranty). I have pic of my odometer before and after this conversation confirming my car was not moved an inch in the parking lot, Also my dash cam recorded all events and conversations (to be followed). Jean knew I was in a desperate situation and took complete advantage of me. I questioned the flywheel at this point, Jean told me "oh it's completely damaged and leaking all over" This was without him even seeing the flywheel as he confirmed the next day to me they did not open the car. After speaking with the Honda dealership, they told me to have Jean resurface the flywheel, again, he told me that's not possible because it was too bad (AGAIN WITHOUT EVEN SEEING MY CURRENT FLYWHEEL, CAR STILL WAS NOT MOVED AN INCH). Being desperate, I agreed to to the work quoted at $3,200 and had to BEG daily for them to look at my car. Over a week later on June 1st, I went to the dealership and met the mechanic who was working on my car (Great Guy). He told me my it was not necessary for me to pay $1,500 for a new flywheel as mine could've gotten resurfaced for $100 (something I clearly asked Jean and he said not possible and refused). He was pressured by the dealership to replace the entire flywheel so that they can make money robbing the customers. He also mentioned that there were several parts I don't need, most expensive of them being the slave cylinder, fork etc. Even after all the robbing by this dealership, I was expecting my bill to be the original $3,200 minus the slave cylinder ($500 quote) + the other parts they did not need. During my telephone conversation and my often visit to the dealership Jean confirmed this will be the case only to find out when I went to pick up my car that despite all the parts not used, my bill still stand at the original quoted $3,200. How else can you justify this but blatant robbery and taking advantage of customers. I've been a loyal customer for over 25 years buying only new Honda's and took deliver of over 100 brand new Hondas (ask Huntington Honda) over the past few years as I take my family and friends. This left such a bad taste in my mouth that I will walk away from this brand and encourage my friends and family to do the same. This is no way to treat customers when companies like Toyota and even down to Kia and Hyundai are doing so much more at so must less cost to the consumers. I hope Honda step in here and do the right thing and if they don't they've lost a lifelong Honda person who promoted their brand for free over 25 years.. Let's see how loyal Honda is to their customers.. Update and more to follow... trust me lots more More
by Sharaz
Employees Worked With
Jean Cillen
