AutoNation Honda Fremont

Car buying is notorious for being a frustrating experience, but this place takes it to a new level. Drove hours to see a used car, assured it was in excellent drive-off-the-lot condition. Not even experience, but this place takes it to a new level. Drove hours to see a used car, assured it was in excellent drive-off-the-lot condition. Not even close - absolutely filthy interior. They spent hours detailing the vehicle and the salesman disappeared never to be found. Spent nearly 3 hours just waiting. Icing on the cake - the dealership submitted incorrect information to Fastrak causing me to get a false violation notice that I now have to correct at the DMV. Avoid, avoid, avoid. More

Recently my 2016 Honda Pilot died, I called AAA, they came and picked my Pilot up and took it to Fremont Honda, I called my Service Advisor, Jessica Robinson, to let her know and that I would be in as so came and picked my Pilot up and took it to Fremont Honda, I called my Service Advisor, Jessica Robinson, to let her know and that I would be in as soon as my wife picked me up. Jessica said no need to come in, she would take care of everything and call me back to let me know what the problem was. Jessica called me back to tell me I only needed a new battery and gave options on the types of batteries available. What a relief having Jessica as our Service Advisor, excellent customer service! Jessica always provides extremely great customer service to both my wife and I for our Hondas. More

I bought my first car through AutoNation and had an excellent experience. The dealership was big, clean, and COVID-conscious. All the employees I interacted with were very helpful and friendly. I made excellent experience. The dealership was big, clean, and COVID-conscious. All the employees I interacted with were very helpful and friendly. I made an appointment for a test drive ahead of time and worked with Alex Cordova. Both the manager and Alex were very kind and understanding. I got a great deal and was very happy with the overall experience. I highly recommend AutoNation Honda Fremont! More

The biggest crooks and management backs them up. I bought a CRV from them, they told me that car comes with pre-installed accessories and they cannot take those off. One of those accessories was rubb bought a CRV from them, they told me that car comes with pre-installed accessories and they cannot take those off. One of those accessories was rubber floor mats (Pro Pack) at $450. After finance paper work was signed and done they said oh but we don't have the mats in stock & must have been a parts dept paperwork error but we will call you when they are in. Months went by but no one called and every I called they said your sales person is not in. I finally went in to talk to the manager. Manager said oh ok no problem let's print out the "due list" to see what we owe you. On that list all it says is "Sold as equipped". So I was told sorry there is nothing that we owe you. So who defines as equipped and where is that list? Go figure. I was robbed of $450 for something they forced me into buying and never delivered. I WILL NEVER EVER SHOP AT THIS CROOKS DEALER AGAIN!!.. More

Absolute waste of time with Alex Ventura. Called ahead to make sure they had my exact model and color, says they have it. But when I get there, he gives me the run around for 20 mins and ends up not having i make sure they had my exact model and color, says they have it. But when I get there, he gives me the run around for 20 mins and ends up not having it and gives me an older model to test drive. Fine. I asked for breakdown for pricing and he says he will email me it the same day but no email for 3 days. Fine. He emails me back, using the older model as a quote but says its definitely for the newer model and says he will have the exact year model and color this time. Fine. I show up and once again, doesn't have the color and offers a completely different color with a higher price. I've had enough. Absolute. Waste. Of. Time. He brags about how they have the largest inventory in the area, probably because they can't sell a car worth a xxxx. Went to Capitol Honda the same day and got the exact car I wanted. I got a way better deal and was treated properly. More

This review is for the service department...what a dishonest business!! I took my Odyssey here a few weeks ago for battery issues. I got the battery from them in late 2019. It died on me (I left the k dishonest business!! I took my Odyssey here a few weeks ago for battery issues. I got the battery from them in late 2019. It died on me (I left the key in the ignition overnight so it was my fault) & had it jumped. It was giving me a low battery warning after I had driven it so I took it here for service. They didn't find anything wrong with it so I took the car home. When I parked in my garage, I noticed I didn't hear the audible beep when I locked the car. I changed my remote battery, thinking it was weak. Still no beep. Check the custom settings on the car & it was set correctly. Locked the car & still no beep. It was beeping perfectly before I took my car to them. I always confirm that my car is locked when I hear it beep so this is a function I use many times a day. I went back to have them look it & Mike, our service advisor, says that they're busy & couldn't get me in so I have to make an appointment. Fast forward to today, after they did their diagnostics, they figured it was a hood latch/switch malfunction. The quote was about $900 to have it fixed. What??? Conveniently, it failed after I took the car there for service My husband took the car in for me so he told them he wanted to talk to me about the repair first. He was irate when they told him he had to pay $140 for diagnostic fee. They messed up my van & now we have to pay for a fee so we know what damage they did to my car. It's so ridiculous. After much complaining, the service manager decided to cut down the fee to $30 & my husband paid them so he can get the car back. I was so mad when I heard this when he got home. We called Mike back & he said he would elevate our concerns to the proper channels. He is trying his best & is clearly caught in the middle of this disaster. I brought the car there coz of battery issues but now have a new issue at hand. It's clear that they damaged the hood latch/switch when they were servicing my car for the battery. They are trying to weasel their way out of another repair, a problem their mechanics have caused due to carelessness. The car still locks & it seems like a really small issue, but it impacts my daily life significantly coz it's a feature I rely on & use, multiple times a day. It is clear that their customers are just numbers & dollar signs. To think we've been taking our vehicles here (we own 2 Honda cars) since 2010. This is how they thank their loyal customers. More

EXCELLENT SERVICE FROM ANTHONY & BRIAN TAM GEN MANAGER! My experience at Auto-Nation was excellent. Anthony Morales the Finance Manager helped us find the perfect car including are financing needs. Could no My experience at Auto-Nation was excellent. Anthony Morales the Finance Manager helped us find the perfect car including are financing needs. Could not be more happier with his service. We got the car based on the budget we had and explained everything to us in detail. Also special shout out to General Brian Tam the new General Manager for giving me s great deal on my new vehicle. The GM Brian went above and beyond his duties! We really look forward going there next time in the near future!! More

Excellent Service, Through and Through. THE BEST. I had such a wonderful experience at AutoNation Honda. The service was so warm and super friendly. Just observing the culture and relationships of eve I had such a wonderful experience at AutoNation Honda. The service was so warm and super friendly. Just observing the culture and relationships of everyone working hard in order to get you the best deal, I felt was a great setting towards the great customer service me and my family received. Sami was the one who welcomed us as we were just looking around. We actually left to think about options to consider and came back a couple hours later because his words stuck with us. The teamwork of Sami and Vinny, I thought was a thumbs up. Usually when it comes to a big purchase, you would feel iffy if you made the right decision, but they explained everything in a simple manner that helped us understand. It felt like family when interacting with them, which I LOVED the most from the experience. Not only did Sami and Vinny help us get a great deal, but also the GM, Brian Tam. It was my first time leasing a car and he also played a huge role in making it possible for my family and I to walk away with a great deal that resulted in me getting a new car today. Then, there is Anthony Morales who made the financial process go so smoothly that there was no crack in sight on that smooth service he gave us. He made the financial process so comfortable, so friendly and warm as well. He explained everything in detail, as well as gave us advice that would help my family and I in the future. He definitely went above and beyoond. Thank you so much. We all greatly appreciated the time and effort he gave us. I could not be more grateful for this wonderful team and would definitely recommend them and the AutoNation Honda Fremont when looking for a great deal and THE best customer service. More