AutoNation Honda Fremont

Worst experience ever! The salesman triple booked us for appointment with other customers. We were being ignored for a long time. They owe us a payment but 22 days later, pa The salesman triple booked us for appointment with other customers. We were being ignored for a long time. They owe us a payment but 22 days later, payment still has not been reimbursed. More

No hassle experience Worked with Fred Rad. He gave me a quote over the phone. Went into dealership. Quote was honored with no hassle. I've been to other dealerships whe Worked with Fred Rad. He gave me a quote over the phone. Went into dealership. Quote was honored with no hassle. I've been to other dealerships where a quote was given only to have a bunch of add-ons when I walked through the door so made the experience stressful. Fred was honest and friendly and got the car and price that I wanted. Thanks!! More

Internet sales experience better than most dealers. Unlike other Honda dealers, they gave me a real internet price, not a bait and switch. Always ask for the out the door price, not the price of the ca Unlike other Honda dealers, they gave me a real internet price, not a bait and switch. Always ask for the out the door price, not the price of the car only. They gave me an out the door price (without me having to visit the dealership) and then they stuck to it. I got a clean deal: just a car, no financing, no trade in, no dealer pack, no extended warranty. The only thing that wasn't perfect was that they still tried to upsell me extended warranties for $7000! using the pitch "the Honda warranty is not bumper to bumper" Say what? 10 minutes later, the price of the warranties mysteriously dropped when he "remembered" they was a promotion on them. In the end, they did honor the internet price they gave me. They probably didn't make a lot of money from me on this sale. Everything else about the sale was great. I got the exact model in the exact color I wanted. The price was a few percent off MSRP. Impossible to determine the "market" price, due to game playing and bundling by other dealers. A nearby Honda dealer started out $400 higher than Autonation and then added dealer pack on top of that. Few dealers had the exact car I wanted. More

Great service for my Odyssey I've tried a few Honda service centers in the Fremont / South bay area with mixed results. The level of service depends on your service advisor and ho I've tried a few Honda service centers in the Fremont / South bay area with mixed results. The level of service depends on your service advisor and how much you feel you can trust them. So I Googled and Yelp'ed and found Lilly Carbis at the AutoNation Honda Service center. She is hands down one of the best advisors I have come across. She clearly knows her way around a car and is great at what she does. She's also great at customer service and goes far in taking care of her customers. There are some other (favorable) reviews for her as well on Yelp, but the sentiments are well deserved. More

Service department manager highly unprofessional. Came her to have my car serviced and was treated very nicely by The service writer. While I was waiting for my car to be finished in wondered out by the s her to have my car serviced and was treated very nicely by The service writer. While I was waiting for my car to be finished in wondered out by the shop to see if had been started on yet. Around this time some guy comes storming through the shop getting in peoples faces yelling and cursing at them. Something to do with a few work stations were dirty and cluttered. I asked a mechanic who he was and was told he is Phil the service manager. I'm very unhappy to see that's how he treats his employees, no human being should be talked to the way he did. I will not be returning or be recommending anyone to bring there vehicle here till a professional manager is hired. More

My experience here was GREAT! I had Omar as a salesman and he was super cool and down to earth. Omar helped get me a great car that met my budget. He even took my old beat up 1997 chevy lumina as a trade and he was super cool and down to earth. Omar helped get me a great car that met my budget. He even took my old beat up 1997 chevy lumina as a trade in without an issue. I am very happy with my 2009 Kia optima ex. The finance manager David helped me out tremendously by getting me approved for a rate that was way lower then I expected. I highly recommend autowest Honda to anyone looking for a hassle free buying experience. More

Friendly oriented, thorough, hassel free, save time, willing to work with customers, easy to close the deal, customer satifaction guarantee, caring, flexiable and follow up with customers after purchase willing to work with customers, easy to close the deal, customer satifaction guarantee, caring, flexiable and follow up with customers after purchase. More

The speed and confidence factor of all parties involved with the sale built confidence and I knew I was comfortable with my decision by the time I drove off. I love my car already, and the service was wit with the sale built confidence and I knew I was comfortable with my decision by the time I drove off. I love my car already, and the service was with a smile, not speedy and put-offish as found on other lots, but speedy with confident responses to my complex questions. I would definitely recommend the team for my family and friends. More

I used the internet to ask questions about the car that I was buying. I was really happy with the service that ali gave me. was buying. I was really happy with the service that ali gave me. More

The sales manager at this deal is rude and does not care about its customers. Finance does hard sell like you are buying a timeshare. They promise partnership and sales guys pretend to care till you exit about its customers. Finance does hard sell like you are buying a timeshare. They promise partnership and sales guys pretend to care till you exit the dealership. The promote the sleazy sales stereo types. I wont be buying anymore cars here. I found Hyundai to be extraordinarily good dealership and they are in the same market as Honda. Watch out guys. You are going to get creamed if you dont care about your customers. More