AutoNation Honda Fremont

So far the several visits at their Service Dept has been an excellent experience. Our usual advisor was off the day of our service/visit. And we were assigned to another advisor and it did not fail, Mr. Nha an excellent experience. Our usual advisor was off the day of our service/visit. And we were assigned to another advisor and it did not fail, Mr. Nhan Duong was courteous and helpful. Thank you AutoNation Honda Fremont, Service Dept for EXCELLENT CUSTOMER SERVICE!!! More

It was taking a lot long time than what I was expected. The service guy helped me to arrange the transportation so I did not have to wait there. Thanks Gorden for the help. Good service center and good guy The service guy helped me to arrange the transportation so I did not have to wait there. Thanks Gorden for the help. Good service center and good guys. More

Isabel Gonzalez Solorio is a very nice, helpful Sales Lady. She helped me a lot in this deal. I really appreciate her time and helping me on this matter. Lady. She helped me a lot in this deal. I really appreciate her time and helping me on this matter. More

I usually give this Honda dealership a 5 star rating, but this particular visit wasn't the best. I realize the availability of the parts, shipping, personnel shortage, etc...but my car vehicle was at the dea this particular visit wasn't the best. I realize the availability of the parts, shipping, personnel shortage, etc...but my car vehicle was at the dealership for over 6 weeks. They did give us a nice loaner, no issues there. The reason for 3 stars is the lack of communication and then an inflated price when the vehicle was finally ready. As mentioned, I knew up front that it would take longer than normal for this repair, but when I have to call in once or twice a week, leave messages with our assigned serivce rep, then finally call and get to a different person, just to get an update...not the level of customer serive that we usually receive. The out-the-door price was higher than what we had talked about, but the vehicle is running great, and it was a repair that had to be completed at the dealer. Overall, we will continue to bring our vehicles here, and hope the communication statys on par with other service reps that we've had in the past 10+ years. More

I like them because they are very trustworthy. They are very punctual and provide compliments like car wash and ride They are very punctual and provide compliments like car wash and ride More

I have been going here for almost 10 years. I have never had a bad experience. The advisors are very courteous and helpful. The appointments are well managed and delays are rare. I have never had a bad experience. The advisors are very courteous and helpful. The appointments are well managed and delays are rare. More

Saved me by untying a stuck seatbelt, courtesy of some mischief by my kids. He did it in two minutes! mischief by my kids. He did it in two minutes! More

Awesome. Service was fast and easy. My car was done with in a timely manner. Service was fast and easy. My car was done with in a timely manner. More

The salesman Kent was fabulous, but why should it take over three hours to get to the finance department? over three hours to get to the finance department? More

Good experience, staff very professional and very friendly staff, clean environment, no long waiting time friendly staff, clean environment, no long waiting time More