AutoNation Honda Chandler - Service Center

I continue bringing my car here because it’s where I purchased it, but the service experience has been consistently frustrating. Every time I bring it in, I struggle to get in touch with a service advis purchased it, but the service experience has been consistently frustrating. Every time I bring it in, I struggle to get in touch with a service advisor. I’m told someone will call me back, but I never receive a follow-up. To add to that, I’m asked to complete a survey after my visit yet I'm also told to skip it unless I plan to leave a perfect 5-star review, because anything less negatively affects the staff. That completely defeats the purpose of honest feedback. If surveys are only useful when they reflect perfection, how can customers voice real concerns or help the business improve? More

Pleasant, professional staff. Thanks again to Michael Culpertson. I hope i got his last name right. I know my car's in good hands with you! Thanks again to Michael Culpertson. I hope i got his last name right. I know my car's in good hands with you! More

Although I scheduled an appointment at the express service center. I still had to wait 2 hours for the service. It said it included a car wash but car was just as dirty when I left and the cost was mo service center. I still had to wait 2 hours for the service. It said it included a car wash but car was just as dirty when I left and the cost was more than the last time I had my oil change done. Will likely go someplace else next time. More

This Autonation Honda needs some help. I’ve been properly lied to and ripped off each time I’ve visited. Finally, yesterday was the first time I left them feeling like I didn’t get taken a I’ve been properly lied to and ripped off each time I’ve visited. Finally, yesterday was the first time I left them feeling like I didn’t get taken advantage of…they only got me for a new tire. More

The service was excellent, but I do recommend you make an appointment. They have an awful lot of people that obviously enjoy the service. appointment. They have an awful lot of people that obviously enjoy the service. More

Autonation Honda Chandler if i could give 100 stars i would. From the time you pull up to the time you leave you are well taken care of. Lisa was my advisor and she is fantastic !! I went to differen would. From the time you pull up to the time you leave you are well taken care of. Lisa was my advisor and she is fantastic !! I went to different Honda location prior to coming here Honda of Superstition in Mesa and i have no words other than awful experience!! More

This is based on their service department as that is why I was here today. My appointment was on time, my Pilot was out ahead of schedule and Mike, my service advisor was awesome as always. I was here today. My appointment was on time, my Pilot was out ahead of schedule and Mike, my service advisor was awesome as always. More

The staff members were efficient and friendly. My service advisor was Brian and he Madurese that everything was taken care of. My service advisor was Brian and he Madurese that everything was taken care of. More