AutoNation Honda Chandler

I had a great experience with my first service visit. Professional and friendly service from the time I brought my car in through my checkout. Professional and friendly service from the time I brought my car in through my checkout. More

We drive 54 miles because the service is very professional,especially David Nagle service advisor. professional,especially David Nagle service advisor. More

Professional, prompt, polite, follows through, dependable, informed, explains service, explains up coming services, through vehicle inspection dependable, informed, explains service, explains up coming services, through vehicle inspection More

Short-notice visit because of dying battery and associated brake problems. They squeezed me in at 7:00 the next morning even though I called late afternoon the day before, and was able to do a nigh associated brake problems. They squeezed me in at 7:00 the next morning even though I called late afternoon the day before, and was able to do a night drop. Car fixed quickly, no issues. Happy with work. More

Tom Hathaway did an amazing job with his customer service and communication. He is truly dedicated to service. and communication. He is truly dedicated to service. More

Communicated estimated time when checked in and was accurate estimate. Easy to schedule appointment . Updated via text where car was in service accurate estimate. Easy to schedule appointment . Updated via text where car was in service More

Overall, I believe the service department performs well and is generally reliable. The team communicates clearly, the technicians appear well-trained, and the service quality meets expectations. While ther and is generally reliable. The team communicates clearly, the technicians appear well-trained, and the service quality meets expectations. While there is always room for improvement in areas like turnaround times and scheduling convenience, I feel the department is committed to providing solid customer care. More

Our experiences with AutoNation Honda Chandler have been consistently disappointing. We live 45 minutes away and have four kids, so getting to the dealership is difficult, yet we’ve made the trip whenever p consistently disappointing. We live 45 minutes away and have four kids, so getting to the dealership is difficult, yet we’ve made the trip whenever possible. When we can’t, we take our car to reputable shops closer to home for basic services like oil changes. Each time we return, we’re assigned a different service advisor. At first, we assumed this meant high staff turnover and hoped a new person might lead to a better experience. Unfortunately, the issues have remained the same, regardless of who helps us. During our most recent visit, the service rep made my wife feel guilty for not having every service completed at the dealership. When she presented a coupon for an oil change, the rep responded, “So is this the only reason you’re bringing your car here now?”—an unprofessional and unnecessary comment. She was also questioned repeatedly about where the car had been serviced, even though it was later found that this information was available through Carfax. We approved certain services, but the final bill was about $50 higher than what we authorized, with no explanation or request for approval. The invoice suggested the added cost was for a radiator cap, which was never discussed. Overall, the lack of transparency, poor communication, and dismissive treatment have made each visit worse than the last. We hope the dealership takes this feedback seriously and works to improve its customer service. More