AutoNation Honda Chandler

We got an amazing deal on a used car for my college age daughter. There was a glitch with our paperwork, however the Manager Ken made sure it was made right. I was very impressed that they would call us daughter. There was a glitch with our paperwork, however the Manager Ken made sure it was made right. I was very impressed that they would call us back in to fix things in our favor after we had already signed paperwork. I will definately recommend my friends go to San Tan Honda. More

I came in for an oil change and a free brake cleaning to start with. As my AC wasn't working for a couple of days, I also asked a diagnostic ($120). After I got the diagnostic, the report said that I had th start with. As my AC wasn't working for a couple of days, I also asked a diagnostic ($120). After I got the diagnostic, the report said that I had the blower motor resistor defective and the HVAC A/C blower motor dead. I then got a quote of $508 however the fees for the diagnostic would apply against the repair, roughly $388. I declined the job for now as I couldn’t afford this expense and started to shop online for the parts. As I wasn't sure if both parts were completely dead, I started to change the resistor first. As soon as I changed it, the AC was working again. I was surprised as the report stated that both needed to be changed. I was puzzled. As I already got a new blower, I decided to go ahead and switched it. Another 20 min and voila, my AC was working as good as new for less than $100 total. I was a bit bummed thinking that the tech never tested the blower and because the resistor was dead he assumed the blower might also be dead? That was my thought at this very moment. I felt very bad about this situation as San Tan Honda has always been good and convenient to me. As I needed more explanations on this situation, I contacted San Tan Honda. After a few days, Jared got back to me. During the call, Jared explained to me that both, the resistor and the blower were in fact properly tested and acknowledged that the blower was indeed working but the report didn't show it this way. In fact, as both parts are linked together, Jared said that it is common practice to change both at the same time as it is pretty much the same job, hence if one of the two parts fail, it is recommended to change them both. Also, the system seems to work this way. I was also told that other parts of the car like the timing belt and the water pump are changed at the same time even though the pump is not leaking, which I believe is true. It seems like this situation occurred due to a lack of communication from the get go between San Tan and myself and it could have been avoided if I was told clearly what really is going on and what my options were. Nonetheless, I really appreciated Jared calling me back and took the time to explain to me what everything was all about and make things right. I just wish it could have been communicated upfront rather than having to go to some hoops to find answers but I hope this review will help to improve the process and the communication toward customers. More

Great experience. Sales and management were very professional. Our thanks to John McCready, Chris Moore, Barry Boughman and Greg Misenthal. You guys are the best. Wayne in F&I was great. Very profes professional. Our thanks to John McCready, Chris Moore, Barry Boughman and Greg Misenthal. You guys are the best. Wayne in F&I was great. Very professional. Thank you so much. I will never go anywhere else for a Honda. More

I was impressed by Geoff Bunger who was my internet sales person for 2012 Honda Odyssey EX-L. He was very prompt, honest, reliable and patient salesman. He even honored us to show all the cars on the lot at person for 2012 Honda Odyssey EX-L. He was very prompt, honest, reliable and patient salesman. He even honored us to show all the cars on the lot at the last moment during signing the deal when my wife said she wanted to take a look of all the cars on their lot. The pricing is good and they are very honest and prompt dealership straight to the point. Geoff patiently walked over all the aspects of the car with us answering all the questions we had and even helped us synch our phones with the Car's bluetooth. I would definitely recommend the San Tan Honda to anybody and especially the sales guy Geoff. More

This has been the best experience we have EVER had, buying a car. From the moment we met Ray we felt comfortable. He was knowledgable and answered any questions and concerns we had immediately. The buying a car. From the moment we met Ray we felt comfortable. He was knowledgable and answered any questions and concerns we had immediately. The facility is fantastic. All employees we met were friendly, concerned about our experience there, and seemed content to be there! Financing was made very easy and fast. We will recommend this Honda dealership over and over, and return for our next car! More

We went in on a Saturday afternoon to look at a new Honda Odyssey. After looking around and talking with one of the sales people, we finally decided on the one we wanted to take home. We spent a fair bit of Odyssey. After looking around and talking with one of the sales people, we finally decided on the one we wanted to take home. We spent a fair bit of time working out the details & trade-in value of our old car. We got all of the numbers where we wanted them and were ready to sign. Up to this point, everything was working out quite well but we weren't able to get the actual payoff value on our trade-in. Because of this, I didn't want to sign as I wanted to wait until Monday when I could get the exact payoff. The dealership gave us all of the final numbers and even set us up with a borrowed vehicle agreement so we could drive home in the new van that day. At that point, I thought the deal was said & done & all we would have to do after I got the final payoff was to come in & sign. How things changed in 48 hours! When we got there to sign we learned that the deal was not done and that the dealership had never actually gotten approval on our financing. At no point on Saturday were we ever given any indication that we were not approved. As I said, they went as far as letting us drive away with the new van before we had even signed. Turns out that we were lied to and completely deceived about the offer we were given. Our sales person couldn’t even deliver the news, the sales manager had to came over to tell us that we were more than $10,000 (yes, ten thousand dollars) off! It's amazing how the same person who was doing just about anything to get us to stay & get the deal done on Saturday wanted so little to do with us when they couldn't work out the deal. We were quickly brushed off & seemingly rushed out the door so they could approach their next victim. For a dealership who has banners & awards up about honesty & integrity, we certainly didn't see anything that showed us how they earned them. The deal could have fallen through regardless of how the dealership acted but to find out that we were lied to and that they were so deceitful with how they treated us was an experience I will never forget. I would never recommend a friend, family member or even an enemy, for that matter, to use this dealership. What an awful experience! More

I leased a 2012 Honda Accord and had a good experience working with Gary Simpson. Having said that, I think it depends largely on the customer whether or not they have a good experience, even in reputabl working with Gary Simpson. Having said that, I think it depends largely on the customer whether or not they have a good experience, even in reputable dealerships. For example, it's good if you are familiar with the car buying process. It also helps if you go into the dealership and are friendly and courteous. Don't be a jerk expecting to have an adversarial relationship with your salesperson because they are people too. Furthermore, educate yourself on the car buying process so when the finance guy comes over to explain the numbers you don't have the deer in the headlights look. I can say my experience with Gary and his manager was pleasant and the whole leasing process was relatively simple and without drama. In the end I got a "good" deal and hardly had to work for it, which I'm more than fine with. I would recommend this dealership unless you are somebody who will lose sleep because you think you should have gotten the car for $100 cheaper. More

The Express Service is anything but EXPRESS. After 2 hours of waiting, my car still had not been serviced and I was told it could be another 2 or more hours before it would be serviced. Their advertis hours of waiting, my car still had not been serviced and I was told it could be another 2 or more hours before it would be serviced. Their advertising says you don't need an appointment but if you don't have one you will be waiting all day for a simple oil change. It appears they give full attention to anyone that made an appointment with any "drop-ins" pushed back on the list until all vehilces with appointments are serviced first; no matter what time your vehicle was broght in. If they are going to advertise that you don't need an appointment, then they should have service techs for those with appointments and another for non-appointments. More

I went to San Tan Honda because my niece recommended them. I dread dealing with car salesmen. I dealt with Gary Simpson. He is easy breezy. It was the easiest car buying experience I have ever had. I we them. I dread dealing with car salesmen. I dealt with Gary Simpson. He is easy breezy. It was the easiest car buying experience I have ever had. I went in thinking I would have to buy a used car and came out with a brand new Honda Accord. Gary and Victor, my finance person, were OUTSTANDING. I will recommend San Tan Honda always. They are the best! More

Had a terrible experience with the cashier - rude and condescending. Tried to contact Jered Schager to tell him about it, one week ago and no call back as of today! condescending. Tried to contact Jered Schager to tell him about it, one week ago and no call back as of today! More