AutoNation Honda Chandler

First let me state that Auto Nation Honda is extremely convenient for me and that is the only reason I continue to go there. Almost everytime I go, the entire service is USUALLY completed and I tell convenient for me and that is the only reason I continue to go there. Almost everytime I go, the entire service is USUALLY completed and I tell myself I am never going back again. I have gone to 2 other dealerships for service and have always been very satisfied. My first experience about 5 years with Auto Nation Honda was the absolute worst experience I ever encountered with any dealership. Let's just leave it at that My last last experience Thursday October 14, 2021 was almost as bad. First, I called twice to see if they had a replacement fab & key for my 2016 Accord Both times after waiting several minutes no one answered the phone. The following day I went into the dealership for a replacement key & fab. I went to the parts department and was spoke to a man who was just plain dismissive and instructed me to go to service. They told me it would take about 90 minutes. I told Michael I had to go to work at but someone will come at about 1PM to get the key & fab replaced as I had to go to work in about 2 hours I then SPECIFICALLY asked to DOUBLE CHECK to make sure it was in stock They did ask another man and without any hesitation he said "Yes" About 12:30 PM the car was taken back but not by me, (an inconvenience for yet another person) for the key fab replacement and shortly thereafter was told that it was NOT in stock and would be ordered but take 4 to 5 business days to receive. The person who took the car in was instructed to give a call back next week. He replied shouldn't you call Jules (the owner) when the part arrives He said they would ,but with all of these issues I will be pleasantly surprised if that actually occurs. This is my 3rd Honda Accord (the first 2 purchased new, and this current one first leased and then bought ) over about a 20 year plus period This is not the way to treat a loyal Honda customer! More

Both the service representative and the drop off driver were very courteous and clear on what the services needed would be. were very courteous and clear on what the services needed would be. More

Tim was a great salesman to work with. It was a great experience. Went in to buy new and came out with a killer used deal. experience. Went in to buy new and came out with a killer used deal. More

Great service. Always take the time to make you satisfied. I would recommend to others satisfied. I would recommend to others More

Joe Kriziek was outstanding, making relevant recommendations for my Honda Crosstour and the needed services... recommendations for my Honda Crosstour and the needed services... More

I came in for an oil change and the prices are competitive. Service advisor was very polite and took care of everything. I was in and out in less than an hour. Thanks. competitive. Service advisor was very polite and took care of everything. I was in and out in less than an hour. Thanks. More

Michael was quick, efficient. Answered my few questions. Sent me on my way in record time Sent me on my way in record time More

I have always experienced excellent service and have had I have always experienced excellent service and have had all my questions answered in a timely matter. I have always experienced excellent service and have had all my questions answered in a timely matter. More

Dropped the car off for service. Work was done in a timely manner and everyone I talked to was polite and professional. Getting car maintenance done is one of the chores I dislike but AutoNation Honda timely manner and everyone I talked to was polite and professional. Getting car maintenance done is one of the chores I dislike but AutoNation Honda makes it soooooo much less painful. More

Michael was friendly and explained the services needed. You are so explain the services needed in the future. You are so explain the services needed in the future. More