AutoNation Honda Chandler

Customer service was phenomenal. Tad took care of me quickly and when I asked to speak to finance, I was approached by another courteous employee who offered to help. Karen Wilson in finance was helpful quickly and when I asked to speak to finance, I was approached by another courteous employee who offered to help. Karen Wilson in finance was helpful, but not pushy with extended warranty information. Prices were extremely high....but I know this is normal (although annoying) for dealerships. More

Tad was very good at keeping me posted on the findings and my options. He also answered my questions and helped me to make the right choices. Breakdown of the Parts and Labor was clear and precise. M and my options. He also answered my questions and helped me to make the right choices. Breakdown of the Parts and Labor was clear and precise. My car was repaired in a timely manner. Tad was very respectful of my time and coordinated with me by phone. I was fairly impressed by his promptness, willingness to help and work around my schedule. I felt appreciated. He came across as a friend rather than an impersonal Service Advisor. Thats what I want. Overall I had a very positive Experience. More

SanTan Honda is more customer focused than other dealers that I have worked with. They work towards a fair outcome. From a service perspective, I only had one minor issue. The work I had done required a that I have worked with. They work towards a fair outcome. From a service perspective, I only had one minor issue. The work I had done required a programming change to the security feature that will not let the car start if the programming code in the key doesn't match the car's computer. After finding out the hard way that my second set of keys didn't work, I contacted the dealership and they resolved it promptly and at no cost. I only wish they would have asked if I had a second set of keys to reprogram! Overall, I would recommend them. I purchased a used vehicle here, and they were more than competitive on the amount they offered for my trade. I worked with two sales people -- both were upfront and didn't waste my time. They told me what the dealer could do and let me make the decision. More

My service advisor was very friendly and so was the courtesy shuttle driver. Even the rest of the employees I came in contact with were nice and willing to offer help without me having to ask for it. courtesy shuttle driver. Even the rest of the employees I came in contact with were nice and willing to offer help without me having to ask for it. The service done to my car was done well and fixed my problem. The timing in which it was done was acceptable to me. More

I was late for my appoinment but Tad got everything done anyway. He was friendly and clear and everything was completed to my satisfaction. The dealership itself is great with lots of employees available at anyway. He was friendly and clear and everything was completed to my satisfaction. The dealership itself is great with lots of employees available at all times and plenty to do while you're there if you choose to stay and wait. More

As per usual Jorge was so helpful and up front. I always know what the cost should be and he is right on top of any changes. We always know what is coming up based on his recommendation. To qoute my husba know what the cost should be and he is right on top of any changes. We always know what is coming up based on his recommendation. To qoute my husband" when Jorge changes dealerships so do we!!" He is your best assest for customer loyalty and satisfation. He makes it all much less painful. Thanks Jorge!!!! More

I don't remember who I worked with, but I was not satisfied. I asked to look at a silver Element,. but the salesman brought me a black Element. I had told him I wanted to see a silver one, and his re satisfied. I asked to look at a silver Element,. but the salesman brought me a black Element. I had told him I wanted to see a silver one, and his response to me was "The silver one is in the back, the black one was closer." Before I left I asked for a price breakdown for the Element, and he gave me a breakdown for a Civic. I'm glad to see others had a good experience here, although I was not happy with my visit there. More

Honestly, I'm not the typical person who goes to dealerships. We've generally bought cars off Craigslist. We recently have been taking the cars in just for oil changes with a decision to do the he dealerships. We've generally bought cars off Craigslist. We recently have been taking the cars in just for oil changes with a decision to do the heavy work myself or a local shop. However, I've changed my mind. Jorge brought me under the car and explained what was wrong. He gave me good options and explained what he was doing. They were interested in my problems and worked with Honda to get as much covered as possible by the warranty (which ended up being the whole damn thing). I had almost bought the part and done it myself, but decided to just give it to them - boy I'm glad I did. There attention to detail is exactly what will save us money in the long run. As cheap as I am (just ask my wife), going to these guys is an investment in the car for a much longer life. Go to San Tan and ask for Jorge - you won't be disappointed. More

Dealership is very clean, no overly pushy salespeople bugging you. Greeter was courteous, offered water, and service person was knowledgeable and helpful. I felt like I was at more of a luxury car deal bugging you. Greeter was courteous, offered water, and service person was knowledgeable and helpful. I felt like I was at more of a luxury car dealership. They have a great closed in kids room too. More

I appreciate Jorge's friendliness and honesty. There was no pressure to do something or buy something for my van. However, I am grateful for knowing what is coming down the line as well as the approximate c no pressure to do something or buy something for my van. However, I am grateful for knowing what is coming down the line as well as the approximate cost. This gives me time to save up for this expense. My husband and I have had Hondas for a long time. And, it is the quality of our vehicles and service we receive that keep us coming back. Also, keeping up with the maintenance on our cars is easier to endure knowing that I will be dealing with this dealership and our service rep, Jorge. More