AutoNation Honda Chandler

Worst experience I have ever had could not leave fast enough I have never been so upset with anyone to bother writing a review in my life and I work in customer service. I went down looking to buy a car they had I have never been so upset with anyone to bother writing a review in my life and I work in customer service. I went down looking to buy a car they had advertised and trade in my truck. I had already looked up the value of my truck on KBB and the lowest price in the worst condition for my truck was $3,487. First we had to wait nearly half an hour to see our salesman. I went in and straight up told the salesman, Justin. That I know what my truck is worth, I know what I want to spend, I don't intend to haggle at all because it is not worth my time. I wanted to buy a car for around $2000 and make about $1000-$1500 in the trade. And they could easily have sold my truck for a 2 to 3 thousand dollar profit as is. I simply wanted to have this be a quick, easy, no paperwork, one stop shop and not have to advertise mine myself. He ignored everything i said, and kept trying to upsell me and asking about my credit and financing. And i politely said the only way i would be willing to do an upsell is if they offer me a better price for my truck, and the car i was getting was worth while. I would have even been willing to do a straight key swap if that had been an option. He had an appraiser come, and be very insulting and talk down to me about every little minor thing like I'm stupid and know nothing about cars, one of which was "my truck needs new tires". Which i had just bought a year ago top of the line, 3 year, 70000 mile E rated tires that didnt even have 50% percent wear on them. I told them that a month ago the ford deal had offered me 5000 for my truck but i would be happy with 3800 to 4200 now. He says "well that's good to know I will try to beat it if i can." Meanwhile we go to look at these cars, which we then find out hadnt been cheched, that we couldnt test drive because they didn't have the keys available on sunday. and found a few others of interest that they didnt even have a price for what they were going to sell them for. And furthermoe the cars we went to see looked nothing like the advertised pictures and were in far worse shape. I find it very odd they can price what they are going to offer me for my truck faster than the car I might want to buy. They came back with an insulting offer that was half of what i was expecting as a bare minimum, and said i could have the worst car in the lot if I paid them 400 dollars. My mother was with me because she was also looking to trade in her car and get another one, as well as possibly a third car for my younger brother. However after how little disregard the salesman had for what we wanted, and how insulted we were. We just wanted to leave right then and there however we couldnt cuz they still had the keys for my truck. We will NEVER go back to this dealer and they can lose out on 3 sales from my family. If 0 stars were possible I would give them that. More

very professional service from salesman Our salesperson, Gregg Gabin, was just wonderful. He went out of his way many times to make sure we got the car we wanted. He ended up driving about Our salesperson, Gregg Gabin, was just wonderful. He went out of his way many times to make sure we got the car we wanted. He ended up driving about 70 miles just to pick up our car at another dealer. The attention that he gave us was just fantastic. He is an excellent salesperson. I would recommend any person looking for a vehicle to please talk to Gregg. More

Marwan Eldarwiche It was a great experience this is our six vehicles in less than 4 years and Gregg did a great job as always we appreciate his help thank you. It was a great experience this is our six vehicles in less than 4 years and Gregg did a great job as always we appreciate his help thank you. More

Lease Honda Civic Eric was very helpful and friendly. He assisted us with a lease on the Honda Civic. We would not hesitate to return for additional car needs. Eric was very helpful and friendly. He assisted us with a lease on the Honda Civic. We would not hesitate to return for additional car needs. More

Excellent! Gregg and Geoff went above and beyond to provide excellent service and get me in my new car. They were patient, friendly, and willing to work with me Gregg and Geoff went above and beyond to provide excellent service and get me in my new car. They were patient, friendly, and willing to work with me to find exactly what I was looking for. Gregg was always one step ahead and made sure everything was ready to go so I wasn't left sitting and waiting. He took the time to show me all of the cars bells and whistles and made sure I knew how everything worked before I left. I ended up leaving with a car I didn't think I would be able to get and a payment that is much lower than I had imagined. Great service and an overall excellent experience! More

Great experience and value. Had great buying experience through this dealership. Phillip and Eric were helpful and applied no pressure - enjoyed working with them both. Used th Had great buying experience through this dealership. Phillip and Eric were helpful and applied no pressure - enjoyed working with them both. Used the costco purchase program here and it was a painless experience that provides great value. Everyone I dealt with at chandler autonation was helpful, professional, and worked with integrity. More

Great buying experience! We had not purchased a new vehicle in over 10 years when we began our search for a new family vehicle. I made contact with Internet Sales Manager Bra We had not purchased a new vehicle in over 10 years when we began our search for a new family vehicle. I made contact with Internet Sales Manager Brad Antrim online in search of an Odyssey . Brad was courteous and straightforward right away with his price and the fact that his dealership had a lower tax rate. In addition, Brad let me know right away that AutoNation Chandler would not automatically put dealer "add-ons" with the Odyssey. At times I also communicated with Internet Sales Director Ivan Cronin. Ivan was outstanding to work with as well. He was courteous and professional. Brad and Ivan negotiated a very good deal on the van. One downside to the experience was the amount of time it took at the dealer to get to the finance department and to complete the paperwork. They kept us a sitting in the showroom a little long. They said they were busy that night. Once we got in to finance, my wife and I had a good experience working with Mychal Thompson. He has a good sense of humor and did not spend much more time than he had to in order to discuss what he is supposed to with buyers. We took delivery of the vehicle two days later on a Saturday. Again, it was busy and we had to wait awhile, but the kids enjoyed the awesome showroom and facilities at AutoNation with the play area, the cars, and the drinks/snacks. Brad and crew took care of us. We even got an accessory through Bret Baxter in the parts department and he was excellent as well. All in all, it was a good experience and I would highly recommend Brad, Mychal, Ivan, Bret and AutoNation Honda in Chandler to friends and family. Bob More

Exceeded my expectations! I came in to trade in my used CRV for another used vehicle. I had no money nor could I afford a car payment. Eric suggested I lease a new vehicle to g I came in to trade in my used CRV for another used vehicle. I had no money nor could I afford a car payment. Eric suggested I lease a new vehicle to get the reliability I needed and use the money from my CRV to pay the lease payments for two years! No money paid. No payments for two years. And I left with a new Civic. Eric- you're a genius. I've used this dealership twice and will continue to use them in the future. More

Sales rep & sales mgr I had the best experience at Autonation Honda Chandler. I HIGHLY recommend Elmer Orellana the Sales Rep & David Workman the Sales Mgr. They both have I had the best experience at Autonation Honda Chandler. I HIGHLY recommend Elmer Orellana the Sales Rep & David Workman the Sales Mgr. They both have OUTSTANDING customer service & I enjoyed working with both of them. I couldn't thank them enough. -Carly More

the best buying experience I worked w Philip for weeks saving and discussing new vs certified used, deals & savings. He was so friendly w/out any pressure. When it was time to I worked w Philip for weeks saving and discussing new vs certified used, deals & savings. He was so friendly w/out any pressure. When it was time to buy I was picked up,taken to the dealership to get everything setup. Eric the finance man had me out in an hour! In time to pick up my kids and see their excited faces. The very best customer service over ever had. Also their service waiting area is kick a**, had a place for kids, yummy snacks & coffee/tea. So happy I bought my suv from autonation honda. More