AutoNation Honda Chandler

I continue bringing my car here because it’s where I purchased it, but the service experience has been consistently frustrating. Every time I bring it in, I struggle to get in touch with a service advis purchased it, but the service experience has been consistently frustrating. Every time I bring it in, I struggle to get in touch with a service advisor. I’m told someone will call me back, but I never receive a follow-up. To add to that, I’m asked to complete a survey after my visit yet I'm also told to skip it unless I plan to leave a perfect 5-star review, because anything less negatively affects the staff. That completely defeats the purpose of honest feedback. If surveys are only useful when they reflect perfection, how can customers voice real concerns or help the business improve? More

Pleasant, professional staff. Thanks again to Michael Culpertson. I hope i got his last name right. I know my car's in good hands with you! Thanks again to Michael Culpertson. I hope i got his last name right. I know my car's in good hands with you! More

We had an extremely frustrating and disappointing experience with AutoNation Honda in Chandler, AZ. On June 23, we test drove a 2017 Ford Explorer and identified several issues that needed to be addr experience with AutoNation Honda in Chandler, AZ. On June 23, we test drove a 2017 Ford Explorer and identified several issues that needed to be addressed before we would consider placing a deposit. When we returned on June 24, we were told the vehicle was undergoing service for a faulty seat belt and other problems, making it unsellable at that time. We made it clear we wanted to be notified once the necessary repairs were complete. On June 26, a manager called to thank us for our patience and assured us we would be contacted as soon as the vehicle was sellable, stating they were still waiting on parts. That was the last communication we received. Then, on Sunday, June 29, we were shocked to receive a notification from CarGurus that the vehicle had been sold—without any prior notification from our salesperson (Victor) or the manager. When we called on Monday, June 30 to find out what happened, we were told the vehicle was sold on Saturday, June 28. This dealership clearly lied to us and wasted our time. We were led to believe the car was being held until repairs were completed, only to find out it was sold out from under us with no courtesy call or update. It’s incredibly unprofessional and feels deliberately deceptive. We will never do business with AutoNation Honda in Chandler again and strongly caution others to think twice before trusting this dealership or its sales team. Their practices are shady, and they clearly have no regard for integrity or customer service. More

Although I scheduled an appointment at the express service center. I still had to wait 2 hours for the service. It said it included a car wash but car was just as dirty when I left and the cost was mo service center. I still had to wait 2 hours for the service. It said it included a car wash but car was just as dirty when I left and the cost was more than the last time I had my oil change done. Will likely go someplace else next time. More

Our experience was amazing Samuel in finance to Taif the salesman.. everyone was Amazing and made a deal Happen!! WIN WIN!!!! salesman.. everyone was Amazing and made a deal Happen!! WIN WIN!!!! More

This Autonation Honda needs some help. I’ve been properly lied to and ripped off each time I’ve visited. Finally, yesterday was the first time I left them feeling like I didn’t get taken a I’ve been properly lied to and ripped off each time I’ve visited. Finally, yesterday was the first time I left them feeling like I didn’t get taken advantage of…they only got me for a new tire. More

The service was excellent, but I do recommend you make an appointment. They have an awful lot of people that obviously enjoy the service. appointment. They have an awful lot of people that obviously enjoy the service. More

Autonation Honda Chandler if i could give 100 stars i would. From the time you pull up to the time you leave you are well taken care of. Lisa was my advisor and she is fantastic !! I went to differen would. From the time you pull up to the time you leave you are well taken care of. Lisa was my advisor and she is fantastic !! I went to different Honda location prior to coming here Honda of Superstition in Mesa and i have no words other than awful experience!! More

The staff members were efficient and friendly. My service advisor was Brian and he Madurese that everything was taken care of. My service advisor was Brian and he Madurese that everything was taken care of. More

This is based on their service department as that is why I was here today. My appointment was on time, my Pilot was out ahead of schedule and Mike, my service advisor was awesome as always. I was here today. My appointment was on time, my Pilot was out ahead of schedule and Mike, my service advisor was awesome as always. More