AutoNation Honda Chandler

This location has went downhill post-covid. In April 2024 I took my 2023 Honda Accord EX Turbo to AutoNation Honda, Chandler, AZ for an oil change and tire balance & rotation. In July 2024 I be In April 2024 I took my 2023 Honda Accord EX Turbo to AutoNation Honda, Chandler, AZ for an oil change and tire balance & rotation. In July 2024 I begin hearing a scraping sound coming from underneath front of vehicle. I did some research and concluded the technician made a mistake and that is why oil plate begin to scrape the ground. I take it back to see what issue is in July 2024. I explain to advisor the issue and I have only had service done here, and no service done anywhere else since oil change. Advisor looks as if what I am telling him is doubtful. They examine the vehicle and advisor comes and verbally apologized and said it's their fault. He went on to say there were two screws missing on oil plate and that's why it was scraping on the ground. The advisor said he never saw this before. They put two new screws in but did not replace oil plate that was dragging for weeks. A few days after that my front wheels and axel make a grinding sound while driving. I took it back to AutoNation in August 2024. I tell advisor everything that has transpired. The advisor tells me it will take 4 hours to diagnose the issue. I said that is ridiculous, I have been coming here for about 9 years and have never been told 4 hours to see what issue is with the tires and undercarriage. I told him it shouldn't take 4 hours and I will go somewhere they actually care about customer satisfaction. It seems as though they do not care about customer satisfaction any longer. Especially, when it comes to issues their technicians have caused to customers vehicles. I do not advise any customer to get their vehicle serviced at that location. Horrible experience. Regards, T. Iyalla More

Friendly staff and clean facility. Service writer, Paul was exceptional, friendly and knowledgeable and very professional Service writer, Paul was exceptional, friendly and knowledgeable and very professional More

This dealership made my warranty issued repair a very pleasant experience. Just made the next available appointment and was completely resolved within a weekend. pleasant experience. Just made the next available appointment and was completely resolved within a weekend. More

Paul was awesome! Everything was quick and efficient! I will definitely be going back for my next maintenance. Everything was quick and efficient! I will definitely be going back for my next maintenance. More

Great experience with AutoNation Honda Chandler and Tim in sales. Be sure to ask for him when considering a purchase. in sales. Be sure to ask for him when considering a purchase. More

Oil services was great friendly they done on time and even reminded me to make an appointment for next service well done Thank you even reminded me to make an appointment for next service well done Thank you More

Victor was an awesome salesman. He was there at every step to answer all of my questions. He was not pushy (which I especially appreciated). He was there at every step to answer all of my questions. He was not pushy (which I especially appreciated). More

Jim was very nice and made sure I understood what was going to be done during my service to the car. The service was going to take several hours so he ranged for me to have a ride home until the car was going to be done during my service to the car. The service was going to take several hours so he ranged for me to have a ride home until the car was done and then I was to be brought back to pick up my car. I am very happy with the results of the service and my car. AC is working very well. More

Michael was very professional. I had request that my car be ready before I go to work. My request was honored. I was very thankful. Michael cares about customers. That's a good tra I had request that my car be ready before I go to work. My request was honored. I was very thankful. Michael cares about customers. That's a good trait to have. More

Service team are always very courteous and communicative - it’s a pleasure working with them. Today, we worked with Reginald. He is very professional and friendly. - it’s a pleasure working with them. Today, we worked with Reginald. He is very professional and friendly. More