AutoNation Ford Wolfchase

Bought a 2019 Ford explorer (new)July 2019 with a rebate from Farm Bureau. I took my certificate. The finance department have not processed my certificate yet. I have went to WolfChase Ford, Bartlet TN. I h from Farm Bureau. I took my certificate. The finance department have not processed my certificate yet. I have went to WolfChase Ford, Bartlet TN. I have called numerous times, so now what? Go to the MTV news. More

I have a 2019 Exployer. I have received 3 recalled letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to t letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to the person, he finally gave me an appointment 🤔. More

Poor service all around I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to sched I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to schedule it online, and so I did. I scheduled 2 services for my 16 F-150. One is a door latch recall and the other was to fix my loose drivers seat. I immediately received an email confirming my appointment, letting me know that drop off was 715am and pick up would be 2pm.. I received another follow up email, reminding me of my appointment the day before. I arrived before my appointment time at 7:10 am. When I pulled into the bay, and asked what I was there for, I was told that, " they dont do those types of services on a Saturday because they dont have the crew. We would also need your Truck longer than just a few hours." I said I made and appointed and recieved an email confirmation. To which the service person laughed and said, " you need to make those appointments over the phone or in person. Online appointments dont mean really nothin for a service recall. You are first come first serve here." I said, " well, someone should have at least called to let me know. I received and email from Brooks Ward confirming your work to be done." He said, " well, WE can't....not today." I said, " you sir have just wasted my time. The service guy literally just shrugged his shoulders and walked away from me!!!!! We have 4 fords, all 2016 or newer. I would never bring any of them here, or to any Autonation for that matter. You just lost a customer. More

Service I brought my truck in at 7:30 a.m. and was told by Smiley it was a simple recall and would be done by noon. As of 3:00 p.m. they have not called or re I brought my truck in at 7:30 a.m. and was told by Smiley it was a simple recall and would be done by noon. As of 3:00 p.m. they have not called or returned my phone message. They charged me for 10 “free” oil changes but I will go elsewhere. More

Poor service I came in to the service department and wanted to get a oil change first on my new ford. I was told that it would be 4 hour wait. I chose to make an I came in to the service department and wanted to get a oil change first on my new ford. I was told that it would be 4 hour wait. I chose to make an appointment instead of waiting. Appointment made I left when I returned for my appointment I was again told it would be a 3 hr. Wait unacceptable they were very quick to remind me of my appointment but failed to remind themselves. They said I could reschedule. Why!!!!!! More

Service/ oil change I have mixed views regarding the service department. Depending on the day you may get friendly service and at other times down right bad service. I ha I have mixed views regarding the service department. Depending on the day you may get friendly service and at other times down right bad service. I had a 10:30 appointment for an oil change and here it is 1:03 p.m. and I am still sitting waiting for my SUV. When I asked one of the service managers for a eta, I was told to chase behind another service manager who was currently out in the service area. Not sure how they go about customer service training but I am truly not happy with this dealership. I feel at times they are rude, in personable, and not concerned with any of the clients time constraints. I am currently searching for a different for dealership to have my vehicle service. It's a love/hate relationship with this dealership. More

Extremely POOR Service Dept I called Saturday, spoke with “Smiley” in the service department. My 2011 Ford Edge had a recall because the door, when closed the interior light did I called Saturday, spoke with “Smiley” in the service department. My 2011 Ford Edge had a recall because the door, when closed the interior light did not go out. They replaced? The part. Now several months later, same thing. Smiley told me Saturday it was first come, first serve, to come in Monday morning. I did. At around 4:40, I had not heard from them so I called, only to be told nonchalantly they had not gotten to it yet! When were they going to alert me to the fact I had no car! I picked it up, did not open the passenger door ( the one that was broken) and the open door light was on. This is a on going problem, however: Ford hasnt received the golden number to order another recall to fix the problem for good!! I am furious st their lack of concern, customer service and appreciation for the 5 Fords I have purchased from them through Tommy Barkley. I am going to Subaru or another brand that cares about their customers!!! NEVER use this poor dealership if you want your vehicle serviced or if you expect to be treated with respect.... NEVER AGAIN!! GOODBYE FORD!! More

Don't keep their promises We have bought 2 trucks from autonation. Our recent truck, we were told it came with a one time free maintenance. It would cover oil change, tire rota We have bought 2 trucks from autonation. Our recent truck, we were told it came with a one time free maintenance. It would cover oil change, tire rotation, windshield wipers, etc. So I make an appointment a few months later for an oil change and tire rotation. I tell them upfront I'm there for my free service. They take 2 1/2 hours to do a simple oil change, then at the end tell me they don't have anything on file saying it's free. So I drove an hour for a 2 1/2 hour oil change and paid 3xs the price. The service advisor had me speak with the used car manager, who tells me he has nothing on file. Well that is there mess up, I wouldn't drive out of my way or come up with this "free service" if it hadn't been told to me. So the used car manager tells me bc they don't have it in their records, I have to pay for it. It was their error! Instead of covering a $70 oil change to keep this customer, he would rather imply I'm a liar and not admit it was their mess up for not having it on file. We won't be back to Autonation and will not recommend this place to anyone! More