AutoNation Ford St. Petersburg

We had a recall on a 2017 Focus. We brought our car in, and they had it for a week before diagnosed that it was, in fact, covered. We had nothing but trouble even trying to speak wit We brought our car in, and they had it for a week before diagnosed that it was, in fact, covered. We had nothing but trouble even trying to speak with someone. From this point, we had to wait 2 more days for the parts. Once we arrived to pick up the car we discovered they cracked our windshield. The service manager promised to order a new one and install it. We waited a week, and after not being able to speak to anyone on the phone, we returned. That prompted them to order the windshield. They told us to bring the car back Monday night, and they would install it on Tuesday. Guess what, it's Wednesday, and they car IS not done. WHAT A JOKE!!! More

Good service and communication through the entire process. Work completed as promised and on time. process. Work completed as promised and on time. More

The worst service department I’ve ever experienced took my brand new van in warranty work and got it back a week later worse than before I dropped it off, I brought the van back on to other times to fix it my brand new van in warranty work and got it back a week later worse than before I dropped it off, I brought the van back on to other times to fix it they still couldn’t, they told me they would call me when they have fix that 8 months ago and I still haven’t heard from them More

Personally it wasn’t too bad calling and the whole process of making my recall appointment, but I feel the dealership could be more caring and prepared for questions about the appointment. I was never process of making my recall appointment, but I feel the dealership could be more caring and prepared for questions about the appointment. I was never told when I could pick the car up when I dropped it off, then I called a day later to ask for an update and was promised a call back with some sort of estimate (never got one). And then once it was finally done, they tried to upsell me on things I did not need and actually just had replaced a couple months prior. Not a fan More

I don't get the feeling that they care about me as a person and don't look at how long I've been a customer. person and don't look at how long I've been a customer. More

The guys were great and I feel like I got a good deal on a new truck. Very happy with the service team as well. a new truck. Very happy with the service team as well. More

Autonation Ford in Saint Pete has always taken great care of me. This is no exception! They diagnosed the problem kept in touch with me and fixed it! I will continue to be a loyal customer of autonation, St of me. This is no exception! They diagnosed the problem kept in touch with me and fixed it! I will continue to be a loyal customer of autonation, St Pete! More

Very happy with the promptness of the service, garage staff, specially Mrs. Sarah Aasum. Clean facility. staff, specially Mrs. Sarah Aasum. Clean facility. More

Well taken care of service there is the best . they do a really good job. they do a really good job. More

Great customer service, very friendly, helpful and knowledgeable. Finished my car earlier than expected and took care of the recall as well. knowledgeable. Finished my car earlier than expected and took care of the recall as well. More