AutoNation Ford St. Petersburg

Went in for an oil change and ended up buying a 2018 jeep wrangler on Saturday July 29th. It had just arrived and had not been through inspection. After inspection I was told I could pick it up on Tuesday Au wrangler on Saturday July 29th. It had just arrived and had not been through inspection. After inspection I was told I could pick it up on Tuesday August 1st but that it needed a hose replaced but it was drivable until the part came in. After driving it for a couple days we noted the start/stop was not working properly and the check engine light came on. I was told to ask for Kevin when I dropped off my Jeep as Alexis was not going to be there and that it should only take a day. He had no clue I was coming and there was no record of what needed to be done to the jeep. Kevin linked me up with Nick in servicing and I told him my additional problems. Nick took everything down and said he would be in touch. I went without a car until Wednesday. I tried multiple times to get Nick on the phone but was only answered through text “the car is at Dayton Andrew’s and we do not have a loaner”. I called several times. I spoke to Natalie who quite frankly could benefit from some Dale Carnegie courses. She did not listen to my problem, talked over me, and frankly escalated the situation. She told me there was nothing she could do when I explained to her that I was going to have to take $300 in Ubers the next day. I have been in customer/client service my whole life and know there is always something you can do. Finally - I was told I could have a loaner. When I picked it up - it was pretty much on empty - a missed opportunity to win big in the little details. All in all autonation ford had my jeep for 12 of the 17 days I owned it. I felt like I was treated very poorly. I should not have been the one to find these problems out. And i oh nice I did I should have been treated like this was an autonation ford mistake and not mine. This situation could have been handled so much better by 1. Proactive communication - calling me once they realized the car would take one week versus one day. 2. Problem solving - my only concern was how I was going to drive from St.Pete to Tampa to Lutz to Tampa and back to St.Pete 3. Winning in the little details - my gas tank was empty both in the loaner and in my jeep when I finally got to pick it up. After keeping it for a full week - it would have really shown they cared if they did something nice to me. I was hoping to be an autonation ford customer for life but at this point I won’t even come in for the free oil changes. More

The service department is usually top notch. I’ve purchased 2 Mustang GT’s at Auto Nation and they take care of my vehicle. I’ve purchased 2 Mustang GT’s at Auto Nation and they take care of my vehicle. More

I bought my car here and bring it here for all my service needs. I didn’t have an appointment, but decided to swing by and see if they could look at one of my tires. I had a low tire warning, it wouldn’t t needs. I didn’t have an appointment, but decided to swing by and see if they could look at one of my tires. I had a low tire warning, it wouldn’t take any air, and was only reading 12 psi. I had to replace the tire, but they also worked in a much needed oil change and had it all done by lunchtime! More

Buying a car with Devon was the best experience I' ve had! Will recommend dearship. had! Will recommend dearship. More

Due to my urgent need for service, Selim and his team took my car right away to check on what could be done. Unfortunately the part needed wasn't available on Friday. Selim tried to get part on Saturday took my car right away to check on what could be done. Unfortunately the part needed wasn't available on Friday. Selim tried to get part on Saturday but it never arrived at dealership. He contacted me right away and even sent an employee to Orlando on Monday to get part and install by late Monday afternoon. I had physical therapy and one other appointment and used family to help. I only wished I had been offered a rental. Not sure if that is Autonation policy but for someone like myself, maybe it should be. Overall, I feel like experience was good. If the part isnt at dealership, not the fault of the service advisor. Selim kept in contact and seemed to work hard to get my vehicle back to me as soon as he could. More

If you want to sell your vehicle and prefer an easy, professional experience and would like more details, please see James Hendon. He's the Best! professional experience and would like more details, please see James Hendon. He's the Best! More

Installation of a new battery for my F150 was completed in a timely and professional manner. in a timely and professional manner. More

I paid good money for this Certified Mercedes and even spent more to have it sent to St. Pete Ford from Del Ray Cadillac. Turns out that the Autonation 90 day warranty offered thru the Ford dealership isn spent more to have it sent to St. Pete Ford from Del Ray Cadillac. Turns out that the Autonation 90 day warranty offered thru the Ford dealership isn't half of what of the Cadillac Dealership... Who knew? Thought the warranty would be standardized across all Autonation Dealer, nope. To top it off, the local Ford dealer was by no means gracious about servicing anything covered by that warranty. There 1st question was, didn't you also buy an extended warranty? Implying, go bother them! Enjoyed working with my salesperson Lexi, but she was the only good thing about dealing with this Dealership! I was paying Cash, but still had to meet with Keith the Finance manager to complete the paperwork. He's a real Parana, watch out for his "fast shuffle"... More

I had a very positive experience with the service department. People were extremely helpful and went above and beyond what I expected. I even had my truck back in less than a week. Great service 👏 department. People were extremely helpful and went above and beyond what I expected. I even had my truck back in less than a week. Great service 👏 👍 👌 More

Mickey is the best! She doesn't oversell products or services unless needed.Thank you. She doesn't oversell products or services unless needed.Thank you. More