AutoNation Ford St. Petersburg

Selim was courteous and helpful. He did a great job and helped resolved a long time issue for me. He did a great job and helped resolved a long time issue for me. More

The service crew t automation Ford is great. They kept me up to date on the status of my vehicle and did everything to ensure they addressed all my concerns. They are always polite, profession They kept me up to date on the status of my vehicle and did everything to ensure they addressed all my concerns. They are always polite, professional, knowledgeable and friendly. I always recommend them to other More

The salesman was very nice however the windshield had a long crack in it and I was told they had to order a replacement windshield. Noone followed up with me and then I come to find out the truck needs ne long crack in it and I was told they had to order a replacement windshield. Noone followed up with me and then I come to find out the truck needs new brakes when I spend $1K for a dealer prep fee so I'm not very happy. More

The staff there seems like they dont care about warranty repairs by the way they treated my car. The first SA laughed at me when I told her what I thought the issue was as if I didnt know what I was talking repairs by the way they treated my car. The first SA laughed at me when I told her what I thought the issue was as if I didnt know what I was talking about. More

I have had very good service for my vehicle. They change the oil rotate the tires and do all point inspections when I bring it in. They told me when I needed new tires, wiper blades and cabin f They change the oil rotate the tires and do all point inspections when I bring it in. They told me when I needed new tires, wiper blades and cabin filters. They have taken very good care of my vehicle and my service guy Selim is great! More

Service was completely quickly and with care. I can’t say enough good about this service department. I can’t say enough good about this service department. More

The person handling my care , Jay, was nice and professional. The issues is that I took my car in for an oil change "The Works" which included tire rotation, and when I got my car back it was over professional. The issues is that I took my car in for an oil change "The Works" which included tire rotation, and when I got my car back it was over heating. Somehow someone punctured my coolant tank so it would not keep coolant in it. When I called in the morning, I could not get through to Jay or a manager and the customer service lady was not helpful and promised to send a message, but I never received a call back. When I called again at about 4 o' clock, same thing. So I called Jay's line directly and got in contact with him. He offered for me to bring my car in, but they would have to keep it for a few days, which I work and have 2 small kids and cannot go without a car. I took my car to a local mechanic who fixed the problem for about $100. But there is NO reason that it should have been a problem in the first place!!! More

I recently had an extremely unsatisfactory experience with the service department at Autonation Ford in St. Petersburg. I had high hopes for a smooth and efficient service, but unfortunately, my expectat with the service department at Autonation Ford in St. Petersburg. I had high hopes for a smooth and efficient service, but unfortunately, my expectations were far from met. To begin with, the inefficiency of their service was glaring. I had scheduled an appointment well over a month in advance, providing them with ample time to prepare for the service on my vehicle. However, upon arriving, it was evident that no preparation had occurred. The staff seemed overwhelmed and understaffed, resulting in an unnecessarily long wait time. Communication was another major letdown. Despite having made my appointment well in advance, there was a lack of clear communication throughout the entire process. Automated emails were sent, to which I replied to no avail as they were never read. Updates on the status of my vehicle were vague at best. It's frustrating to be left in the dark about the progress of a service I had already scheduled and planned for. What adds insult to injury is that even after this prolonged and disappointing experience, the issues with my vehicle were not resolved, and after three days of waiting, nothing had been accomplished and I picked up my vehicle. It's disheartening to have invested time and money into a service that fell far short of expectations. In conclusion, my encounter with the Autonation Ford St. Petersburg Service Department was riddled with inefficiency and poor communication, even after they had more than enough time to prepare for my appointment. This experience has left me questioning their commitment to customer satisfaction and their ability to provide quality service. At the end of three days of waiting and being strung along with vague status reports, I retrieve the vehicle - as there had been no work accomplished. Needless to say, I will NOT grace them with my presence in the future. More

Slim is great always takes care of me grto work with eat job all around great job all around great More

Salesmen Stephen and Mico were awesome. Both are very knowledgeable about the vehicles they are selling Both are very knowledgeable about the vehicles they are selling More