AutoNation Ford St. Petersburg

Great day My wife and I had a great experience at AutoNation Ford St. Petersburg FL Saturday. We came to look new cars and found our friend Mario who sold us o My wife and I had a great experience at AutoNation Ford St. Petersburg FL Saturday. We came to look new cars and found our friend Mario who sold us our last car. Once again Mario did a great job meeting our needs and got us a great deal on the car we were looking for. Thanks again Mario for doing a great job. More

Warranty work James and his team had warranty work approved and the headliner replaced in my wife's Lincoln MKZ. She was absolutely delighted and would tell everyon James and his team had warranty work approved and the headliner replaced in my wife's Lincoln MKZ. She was absolutely delighted and would tell everyone to go to AutoNation for their service needs. More

Adam did a great job! I took my vehicle in for an oil change and a repair to the sunroof cover. Although the repair took longer than expected, Adam did a fabulous job commu I took my vehicle in for an oil change and a repair to the sunroof cover. Although the repair took longer than expected, Adam did a fabulous job communicating updates and offered free shuttle service. A+ for his customer service. Would definitely recommend him and this dealership. More

Great friendly service! Check out Allister Francois if your in the market for a new car. He made our car buying experience at St. Pete Auto Nation a smooth and humorous pro Check out Allister Francois if your in the market for a new car. He made our car buying experience at St. Pete Auto Nation a smooth and humorous process. Thanks Big Al! More

Awful Service We took our Escape in for a routine oil change and left without one We waited for almost 15 minutes for Patti the advisor. She told us our car wo We took our Escape in for a routine oil change and left without one We waited for almost 15 minutes for Patti the advisor. She told us our car would be ready in an hour. Okay. So after more than than hour we returned to the service department to see if our car was ready. First we went to the cashier, she was quite rude because I could see that we were interrupting her while she stirred her drink. She made no attempt to find our advisor for us. When we did find our advisor, she told us our car needed over $700.00 worth of work. When we told her we would think out it, she went out the door to tell the tech. The tech returned and told us no work had been done on our car, but he could quickly slap out an oil change in 10 minutes. I said no just bring me my car. I later called Patti to make sure that my car did not need $700 worth of work. Which it did not because they had mixed up my car with another car. However, Patti never called us to tell us that. Then about an hour later the service manager called. His first words to me were, I understand you want to vent. I told him I did not understand why he was calling just to give me some faux apology and things would not change. This was the third time we had terrible service with AutoNation. The advisors never answer their phones or return your calls. Nobody seems to know what is going on and they certainly, do not work as a team. It will be a long time before I wold consider returning to AutoNation St. Petersburg. More

The service was great as always! I needed a oil change on my Ford truck and was in and out in a flash! And the entire staff was helpful and friendly. I needed a oil change on my Ford truck and was in and out in a flash! And the entire staff was helpful and friendly. More

Love My Flex I traded my Escape in for a Ford Flex because of the way the service department treats me. The staff there is super nice and makes sure my vehicles ar I traded my Escape in for a Ford Flex because of the way the service department treats me. The staff there is super nice and makes sure my vehicles are in the best shape possible. My vehicle had more than 100k on it and the service person told me the cost to repair my vehicle far outwayed the value. After researching I found that was actually the case. I went down the next week and bought my Flex. More

Excellent Service About a year ago I traded in my 2012 Mazda CX-9 for a 2015 Ford Explorer Sport. I cannot say enough about how much I love my new Explorer. While my About a year ago I traded in my 2012 Mazda CX-9 for a 2015 Ford Explorer Sport. I cannot say enough about how much I love my new Explorer. While my sales process wasn't the greatest, I did still ended up going with the dealership and my experience with the service department has made sticking with the dealership worth it. So far I've only to have routine maintenance done on my car, but every time I'm there I"m always treated with respect and get A+ service. Everyone is very friendly and makes sure that all of my needs are handled in one visit. I do recommend this dealership to friends and family often. More

Damaged my car and won't fix Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-aroun Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-around, I noticed a paint defect that came from the factory. They agreed to have painted and we dropped it back off three days later. It took a week to fix the paint, which is understandable. Upon picking the vehicle back up we noticed that the drivers side windshield column had a gouge in it that was not there when we dropped it off. Again, they said they would take care of it reluctantly. Mind you, we live almost an hour from the delearship so it's not very convenient to just drop it off. They agree to pick the Explorer up from my wife at her job, fix it and return it. Once again, walking around the vehicle upon delivery there was more damage that was not there previously. The drivers side tail light has four scratches in it!! They refuse to replace the tail light. We are very meticulous about our vehicles and inspect them daily. My wife and I know that it was not there when they took possession of her car. I will never deal with them again. More

AWFUL experience If anyone buys a car here, they will NOT take care of you after the sale. After a family member bought an almost 40k SUV from there, after the dealers If anyone buys a car here, they will NOT take care of you after the sale. After a family member bought an almost 40k SUV from there, after the dealership picked it up to repair pre-existing damage before purchase, upon inspection of that repair, they noticed damage to the tail-light, which the company is refusing to fix/replace. Instead of keeping a customer happy, by taking care of damage THEY CAUSED, on a brand new vehicle, that cost a LOT of $$$, they would rather tell them sorry can't help you than salvage a long term relationship. Absolutely unacceptable. I have dealt with Bill Currie over issues, and they have went above and beyond to resolve. DO NOT SHOP HERE EVER. If the GM has a change of heart, I will alter my comment/review. More