AutoNation Ford Scottsdale

Tim and the service team at AutoNation Ford in Scottsdale were outstanding! Work is always completed on time and as promised. were outstanding! Work is always completed on time and as promised. More

Staff was Courteous, job was completed in a timely manner, very satisfied. Will be back. manner, very satisfied. Will be back. More

As far as the service department, overall they have little interest in quality service or customer satisfaction from start to finish. Starts with the department manager whom conveys he doesn’t want to little interest in quality service or customer satisfaction from start to finish. Starts with the department manager whom conveys he doesn’t want to be bothered, he’d rather argue with you, without the facts, and no one was interested in checking or verifying everything in order when they just passed the keys to you, battery was dead and interior where they were working was filthy. They don’t return phone calls and they don’t update or advise you of any status or development over several days. Consistently made me feel like I was a bother and in the way. Really pathetic. I will now drive 18 miles to a Lincoln dealer to avoid dealing with these knuckleheads. More

They repaired my vehicle and delivered it to me like they said they would. Plus it was clean. said they would. Plus it was clean. More

Tim was great!! He was straight forward and helpful. I felt like he listened to all my thoughts and concerns and was fair. felt like he listened to all my thoughts and concerns and was fair. More

Ordering new vehicle and sales department wonderful! Finance needs to grow with times and remember NO means NO, quit trying to xxxx the customer. Finance needs to grow with times and remember NO means NO, quit trying to xxxx the customer. More

I'm on vacation and wanted a oil change in my 20 18 Ford Explorer. It took me 40 minutes to schedule on text messages. I then got a text message about financing the oil change. The time limit to schedule Explorer. It took me 40 minutes to schedule on text messages. I then got a text message about financing the oil change. The time limit to schedule a oil change is unacceptable. I arrived about 10 minutes before the scheduled time. The lady service writer told me I need to go back and visit with another service writer (he was at lunch) and she wouldn't check me in for the oil change. That's xxxxxxxx. More

The work gets done nicely everybody’s kind and helpfulEvery time we have dealt with the dealership they have been professional and kind helpfulEvery time we have dealt with the dealership they have been professional and kind More

Disappointing. I came in to purchase a used car in cash Disappointing. I came in to purchase a used car in cash and yet the process was too ridiculous. After almost FOUR hours of waiting and following t Disappointing. I came in to purchase a used car in cash and yet the process was too ridiculous. After almost FOUR hours of waiting and following through on the buying process and getting the car checked on; they didn't even touch the car and Jose (the technician person whom we talked with) went against his own words and rather being ignorant about it all. On the other hand, meanwhile it says one-price dealership, the finance people were frowning and unhappy when we decided not to purchase their warranty after they tried their best to bargain with us. Well if they have taken care us better and made the process rather quickly and neat, we would probably have bought the warranty. The only GREAT thing we had with them was their salesperson Wyatt Demasseo who went above and beyond taking care of our visit and purchase since the second we went in the showroom!! He helped us through the paperwork process and everything smoothly; as well as checking on the progress with the technicians at the back even though there was NO PROGRESS!! More

Made the appointment drop the car off they did the work as scheduled and on time everything went well. as scheduled and on time everything went well. More