AutoNation Ford Scottsdale

Non-efficient, wasted time, not competent, undertrained staff, poor customer experience, poor process, disappointing, avoid staff, poor customer experience, poor process, disappointing, avoid More

Kevin Morgan has been my service writer for over 30 years. He is the BEST!⭐️⭐️⭐️⭐️⭐️ years. He is the BEST!⭐️⭐️⭐️⭐️⭐️ More

Dave the salesman was great and easy to deal with. He made it convenient for me to pick up my new car. He made it convenient for me to pick up my new car. More

Went to this location today in order to test drive a 2018 Ford EcoSport S because I was considering trading in my 2019 Ford Fiesta. The reception from Steven was less than welcome and several hours after Ford EcoSport S because I was considering trading in my 2019 Ford Fiesta. The reception from Steven was less than welcome and several hours after leaving the location, I received texts from him accusing me of leaving the location with the key to the EcoSport, which he took after the test drive. This was very unprofessional. I don’t understand why he wouldn’t have made sure he knew where the key was after returning, as well, accusing me was far from necessary. I’m glad I found my new vehicle elsewhere. More

Purchased a Mach-e. Though not a reflection of the dealership entirely, it was the worst new car purchase I have ever made. Waited over 9 months for delivery, though I was told 6 when ordering, costin dealership entirely, it was the worst new car purchase I have ever made. Waited over 9 months for delivery, though I was told 6 when ordering, costing me hundreds of dollars more in registration fees, and offered no compensation for any inconvenience. The ford website only updated the status of my car when I physically went to the dealership to inquire. I feel the dealership should have continuously urged ford motor company for updates and to expedite delivery on the buyers behalf. In addition, possession of the car was only allowed when ALL the funds were given, including the loan through my financial institution, even though my down payment was over 60% of the purchase. This caused an even greater, unnecessary delay. Neither I, nor my credit union have ever experienced this, and this is the 10th new car I’ve purchased. I feel I was pushed to the back burner each of the 6 times my production and delivery dates were pushed back. I can assure ford I will NEVER purchase a car like this again, if I purchase a ford again. More

The final purchase of my Mustang Mach e could not have gone any smoother, AutoNation Ford Scottsdale handled every part of the process with ease. My sales rep, Adele Briggs, was excellent. She had everyth gone any smoother, AutoNation Ford Scottsdale handled every part of the process with ease. My sales rep, Adele Briggs, was excellent. She had everything ready when our appointment was scheduled. She also was very detailed when it came for a walk through of the vehicles many technical aspects. Karen in Finance made that part of the process extremely easy. All in all AutoNation Ford Scottsdale was a pleasure to deal with. Would highly recommend. More

I took my daughter to this dealership to buy her first car. Eli was such a great help in finding the right car and had all the answers! Karen was a huge help in getting her financed even with this being h car. Eli was such a great help in finding the right car and had all the answers! Karen was a huge help in getting her financed even with this being her first car. Thank you both so much for all your help! More

The staff were wonderful to work with, they were friendly and knowledgeable. I did not feel pressured at all. Also there were no hidden dealer adds or fees. and knowledgeable. I did not feel pressured at all. Also there were no hidden dealer adds or fees. More

It’s sad to have to wait four weeks for an appointment ! Oil change should be an easy one Oil change should be an easy one More

This was one of the most pleasant experiences in purchasing a vehicle. No high pressure, very knowledgeable sales professional. purchasing a vehicle. No high pressure, very knowledgeable sales professional. More