AutoNation Ford Scottsdale

Our salesperson, J. Tanner was very helpful. one price pricing made it easy and fair to all parties. If you want to get out of hearing from the finance department (aka Tanner was very helpful. one price pricing made it easy and fair to all parties. If you want to get out of hearing from the finance department (aka warranty sales), write your check just before he starts his sales pitch and he won't talk to you again. Not about extended warranties or sales documents, He will hand you the iPad and let you read through them on your own. He might pout some but it sure speeds up the final process of buying a car. More

Had a great experience with all the staff. Was beyond what I expected enjoyed the hands on service Was beyond what I expected enjoyed the hands on service More

Other than the contact from Jess my salesman. I never heard or received a word from the manager or service manager. I expected that after over a year of waiting for this truck that I would have I never heard or received a word from the manager or service manager. I expected that after over a year of waiting for this truck that I would have at least been congratulated. More

Bought a New Raptor 2 months ago and the sales experience was great. Jess, Cris and Jose are amazing to deal with. The huge problem here is the service drive. When the dealership received the truck from was great. Jess, Cris and Jose are amazing to deal with. The huge problem here is the service drive. When the dealership received the truck from Ford they let me know up front about one of the sensors but said no big deal. It can still be driven and they could have everything repaired inside of a week or so. The issues noted before I took possession are a bad sensor that will not allow the truck to switch between modes, the hood does not align with the body and the truck shake's really hard sometimes when remote started. Since then the drivers seat cover/cushion has come loose and the clips on the bottom appear to be broken. I was promised by sales this is no big deal and and it will be taken care of. I was also promised priority when I dropped it off to be fixed as part of the agreement to buy the truck before it was repaired. Now the service department is telling me a different story and has stated that sales makes promises all the time that they can't keep. This is my second Raptor. My first one was amazing and the service was always on point. The new one has potential but is hard to appreciate given the circumstances. To top off everything I was told by the service department that- 1- they can't promise any results for my appointment tomorrow -2-Sales promise the misaligned hood would be adjusted or replaced as it came from the factory that way so no worries. Now the service department is talking about taking it to the body shop!....For an adjustment that's fine, but I will absolutely not have a brand new truck with bodywork done on it. -3-Sales makes promises they can't keep all the time. And after that he asked me for a 5 star review.... We'll see how tomorrow goes. A five star is not out of the question but it's not looking good. I have asked to speak with the GM several times and have been refused every time More

I was very pleased with the service. AutoNation Ford made it very easy for me as they picked up my vehicle, serviced it, and then returned it to my home. AutoNation Ford made it very easy for me as they picked up my vehicle, serviced it, and then returned it to my home. More

What a great experience. Jess bad the team did great. I was treated very well and the deal I made was perfect. Overall a great experience! Jess bad the team did great. I was treated very well and the deal I made was perfect. Overall a great experience! More

I recently had my first vehicle service with AutoNation Ford Scottsdale, and it was a flawless experience from start to finish. They made everything incredibly convenient by offering complimentary pickup a Ford Scottsdale, and it was a flawless experience from start to finish. They made everything incredibly convenient by offering complimentary pickup and drop-off service, saving me both time and effort. Lena was wonderful in keeping me updated throughout the process, making sure everything ran smoothly. Even though I didn't meet Chris, the service manager, the quality of work clearly indicated a well-managed and highly skilled team. I couldn't be happier with the service and highly recommend this dealership for anyone seeking hassle-free and exceptional car care. More

I recently purchased the 2023 Ford Escape Titanium PHEV, and overall, I'm impressed with the smooth ride and the car's stunning appearance. However, there have been some frustrating issues with the heads-up and overall, I'm impressed with the smooth ride and the car's stunning appearance. However, there have been some frustrating issues with the heads-up display (HUD). Despite the car being equipped with this feature, I've been unable to get the selected content to display properly. I reached out to both Ford and the dealer for assistance, only to be told that they weren't familiar with how the HUD works. As a loyal Ford customer, I'm disappointed by the lack of vehicle orientation provided at the time of purchase. It's frustrating that finding someone knowledgeable about using the various options on the vehicle seems to be an impossible task. I hope that Ford can improve the customer experience by offering better support for understanding and utilizing the features they provide in their vehicles. More

Bud our salesman was very nice and helped us purchase our truck. This is the second truck we have bought from autonation good experience. truck. This is the second truck we have bought from autonation good experience. More