AutoNation Ford Scottsdale

Kevin takes care to make sure that our car is taken care of and that we get the benefits we have paid for with the service contract. David is always willing to help answer any questions we have. of and that we get the benefits we have paid for with the service contract. David is always willing to help answer any questions we have. More

Upon arrival, I felt completely invisible. Stood in front of four separate service adviser and NOT ONE even acknowledge I was even standing there! At least say, "We will be with you in a mom Stood in front of four separate service adviser and NOT ONE even acknowledge I was even standing there! At least say, "We will be with you in a moment (or when I am finished with this customer). The worst was my "Assigned Advisor" was having a conversation with a fellow employee and did not acknowledge me standing there for 8 min! Completely unacceptable! More

A very good experience with the service department yesterday. Kendra (my service advisor) was friendly and had me in and out quickly. I brought it in for 2 issues (which they fixed) and asked them t yesterday. Kendra (my service advisor) was friendly and had me in and out quickly. I brought it in for 2 issues (which they fixed) and asked them to check on another (battery). Kendra called (I dropped it off) and confirmed the battery was dying (as I had suspected) and with summer (battery killing season in Phoenix) coming I had them replace it. We live on dirt roads so she mentioned the air filter looked dirty as well so replaced that too. All in all a very good experience. More

Both Mark and Adam were wonderful. Very professional and got the job done! Amazing customer service Very professional and got the job done! Amazing customer service More

Had air services for $450 and they did not fix the problem. Brought it back and the dealership indicated it would be another $2,600 to fix the air conditioner. Also, the rep treated my wife rudely. problem. Brought it back and the dealership indicated it would be another $2,600 to fix the air conditioner. Also, the rep treated my wife rudely. I would not recommend this dealership to anyone. More

I wasn’t so happy about not knowing I would be there for 3 hours. Thanks to Adam for his kindness when I wasn’t so nice to him about having to wait. I was also given a ride home so I didn’t have to wait the 3 hours. Thanks to Adam for his kindness when I wasn’t so nice to him about having to wait. I was also given a ride home so I didn’t have to wait there which I greatly appreciate. More

Service Rep was great, she took my truck on time, returned it quickly after the Mech verified the trans issue, reprogrammed it and I had it back. Rep explained it well. Dealer could dedicate a waitin returned it quickly after the Mech verified the trans issue, reprogrammed it and I had it back. Rep explained it well. Dealer could dedicate a waiting area off the showroom space. Great wash job too. More

This last weekend My husband surprised me with getting a new family car! My husband was in contact with Eli before we ventured over an hour and a half for my surprise! Let me say that the trip was so worth new family car! My husband was in contact with Eli before we ventured over an hour and a half for my surprise! Let me say that the trip was so worth it! Eli was super helpful and catered to all of our needs! He was extremely personable and welcoming! But most of all he was super knowledgeable and gave us Great confidence in the vehicle we were purchasing! We were also helped by Peace, and Blake who we’re super kind and quick to get paperwork done along with anything else that was needed! All three of these men are great assets to this company! We will definitely be recommending to this dealership to family and friends and eventually go back when it’s time for another vehicle! More

Kevin Morgan, my Service Manager as always had my 2016 Ford Fusion serviced. I had a new battery installed and it messed up my radio settings. Kevin made sure all my radio settings were fixed properly a Ford Fusion serviced. I had a new battery installed and it messed up my radio settings. Kevin made sure all my radio settings were fixed properly and checked to make sure my car radio worked properly. I have been taking my 2016 Ford Fusion into AutoNation Ford ever since I purchased it. I am always totally please with my car being serviced their. More

Great Service, got my truck Back Immediately, Very Pleased with the customer care, will be Using AutoNation Ford again. Pleased with the customer care, will be Using AutoNation Ford again. More