AutoNation Ford Scottsdale

Jason Smith was excellent in keeping me informed of the progress on my vehicle through some difficult troubleshooting challenges for the tech's. progress on my vehicle through some difficult troubleshooting challenges for the tech's. More

Spring Evans, my service advisor is excellent. She is very knowledgeable about cars and great at recommending the correct service. She is very knowledgeable about cars and great at recommending the correct service. More

Good selection of new Ford models. Friendly and courteous staff. Sales staff (Heather Panetz) provided prompt follow up to my inquiry and was available at the time I requested. Friendly and courteous staff. Sales staff (Heather Panetz) provided prompt follow up to my inquiry and was available at the time I requested. More

Kevin my rep is incredible! ! Everything was better than perfect. Been coming to this location for years. ! Everything was better than perfect. Been coming to this location for years. More

Kevin explained everything I needed to know about the two recall items to my satisfaction. I was impressed by his professional manner. recall items to my satisfaction. I was impressed by his professional manner. More

Last couple of service appointments at other dealers were frustrating. Was pleasantly surprised by the service at AutoNation. Necessary work was communicated quickly and effectively, and then completed in frustrating. Was pleasantly surprised by the service at AutoNation. Necessary work was communicated quickly and effectively, and then completed in a timely manner. Good job! More

Other Ford Service Centers were not able to get us in for transmission service until Nov, but Autonation was able to the 3rd week of Oct after initial call. The initial diagnostic drive by the driveability transmission service until Nov, but Autonation was able to the 3rd week of Oct after initial call. The initial diagnostic drive by the driveability person said they couldn't duplicate the problem. I then requested a drive-along with him and did that 2 days after the vehicle was dropped off. Was able to observe the problem then, but required me to drive an additional 160 miles roundtrip since we live out of the valley. Service personnel verified that the repairs were covered under the Ford service bulletins and were able to repair the vehicle within the next 3 days. Pleasantly surprised that the torque converter and associated parts were in stock. Overall pleased at the outcome, but my rating suffers somewhat because of difficulty leaving messages and receiving return calls with updates. The phone system would attempt transfer to Service, but then would hang up. I was able to leave some messages but then would not get return calls promptly. More

Car was ordered online - all I needed to do was pick it up. It took over 3 hours to do that. Everyone was friendly and did their job well, including the finance guy that tried to upsell me on stuff that wo up. It took over 3 hours to do that. Everyone was friendly and did their job well, including the finance guy that tried to upsell me on stuff that would have raised my payment by 25%. Now I understand why people buy Tesla, even if it is an inferior car - they don't have to put up with the traditional dealership model where they drag out the experience until you are tired and just want to get out of there, so you agree to crap you don't really want. They get 4 stars because they were very friendly and tried to make the experience good. They lose one star because 3 hours was too darn long, by about 2 hours or more. More

Jason was awesome with his customer service… texting and calling. Greatly appreciated. Even talked with my friend who is a mechanic. Thanks for great service. calling. Greatly appreciated. Even talked with my friend who is a mechanic. Thanks for great service. More

No loaners, left bolts loose and service writer lied about having my car test driven for an issue it has. about having my car test driven for an issue it has. More