AutoNation Ford Scottsdale

I frequent this dealership and usually have bad service. Here are my last 3 experiences to highlight what has happened: 1. I had to specially order a chain for the sliding door on a Ford Transit 2020 a Here are my last 3 experiences to highlight what has happened: 1. I had to specially order a chain for the sliding door on a Ford Transit 2020 and I was told to bring the van in and when I did, the service person gave me a really hard time and said that I would have to sit and wait for hours on something that takes under 30 minutes to do. 2. I went to pick-up my van on another day and I literally got out of the Lyft vehicle and it said 6:00 PM straight up. When I walked up to the door, the service people were leaving. They saw me get out of the Lyft and were nice enough to let me know that the dealership was closed and kept on walking. Terrible customer service. 3. I made an appointment to get my Air Conditioner fixed, along with other service. I explicitly put the Air Conditioner on the work list when I made the appointment. When I got to the dealership to drop the vehicle off I was told that I would have to leave this work van for 2 weeks and maybe more because they were backlogged. This is a workvan - and I can't take a two week time off. I don't understand why they couldn't make me an appointment to have it looked at and if they had to order parts, make a second appointment for when the parts arrived. That's two days versus two weeks. I honestly don't understand the inefficiency, but clearly senior leadership there is not aware of any type of programs that increase customer service levels and create operational efficiencies in their organization. I am not sure I will be back to this dealership. More

Overall, the dealership is fine. I usually have a better than average experience. This past time I went in for a scheduled pile change. I brought my vehicle in at 10:20am for a 10:30 I usually have a better than average experience. This past time I went in for a scheduled pile change. I brought my vehicle in at 10:20am for a 10:30am appointment. I was told it would take up to two hours. I decided to sit and wait because I thought two hours was an overestimate. For the next THREE hours I sat and watched as my truck was never moved from where I parked it. I went out and asked if was done and if it wasn’t I need tot take it back and get on with my day. They went to check and next I saw my truck being driven back to service area. Another hour later it was done. Nothing like a 4 hour oil change. More

Tiffany my service professional was very helpful and got my services completed in a reasonable on time. my services completed in a reasonable on time. More

Everyone was really helpful and supportive it was a great experience for my first time buying a car at a dealership. Thank you experience for my first time buying a car at a dealership. Thank you More

Love this dealership. The atmosphere is more comfortable than some of the high pressure dealers I've been to. Their finance department is the best in town. The atmosphere is more comfortable than some of the high pressure dealers I've been to. Their finance department is the best in town. More

This is my third auto purchase with AutoNation Ford Scottsdale. I highly recommend this team. Fair prices. Honest team. Scottsdale. I highly recommend this team. Fair prices. Honest team. More

My experience with Ford Autonation was a breeze! I got a 2022 Ford Escape and I love it—I actually enjoy driving now. David Knapp was a great help, he made SURE I was getting the exact car I wanted I got a 2022 Ford Escape and I love it—I actually enjoy driving now. David Knapp was a great help, he made SURE I was getting the exact car I wanted and was quick with it too! If you are thinking about getting a car from Ford, look for Knapp. More

Todd was great to work with. Very chill and honest guy. Made it easy. Thsnkd Very chill and honest guy. Made it easy. Thsnkd More

Jason my service professional took care of me 100% and kept me informed the whole way from start to finish! Work was performed perfectly and I could not be more satisfied. Thank you Jason and AutoNation kept me informed the whole way from start to finish! Work was performed perfectly and I could not be more satisfied. Thank you Jason and AutoNation Ford! Mark M. DeWald More

Great manager named Chris helped me as I was looking. Very knowledgeable and very polite. I made it clear I was just looking but it didn’t chase him away, he said here’s there to help people even if they Very knowledgeable and very polite. I made it clear I was just looking but it didn’t chase him away, he said here’s there to help people even if they don’t buy today. I’ll be back to buy from him when I’m ready, I have no doubt. More