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AutoNation Ford Scottsdale

Scottsdale, AZ

4.0
1,293 Reviews
If you're looking for a new or used vehicle in the Phoenix area, be sure to visit AutoNation Ford Scottsdale. Our expansive showroom features all of the latest new Ford cars, trucks, and SUVs, as well as a large selection of other used vehicles for sale. Located near the intersection of Frank Lloyd Wright and Scottsdale Rd, our Scottsdale showroom just a short ways from the 101. Check out our inventory online today, then schedule a test drive today at AutoNation Ford Scottsdale.
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8555 East Frank Lloyd Wright Blvd.

Scottsdale, AZ

85260

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Showing 1,293 reviews

May 11, 2023

They had the Truck the I wanted at a great price. They were able to get the process done in a good time frame. They was clear communication. Overall great experience! More

by Garet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Markos, Jose Lopez
May 15, 2023 -

AutoNation Ford Scottsdale responded

Hi Garet, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 10, 2023

The dealership is demonstrating continuous improvements - this is focused across the company. Good work keep it up.. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James McBride
May 15, 2023 -

AutoNation Ford Scottsdale responded

Hello David, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Scottsdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 08, 2023

Shawn, Took good care of me as a replacement for Kevin who is out sick. More

by azjack14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
May 11, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 04, 2023

Have been taking my vehicles there for over 10 years, and I always receive prompt, courteous service. If a problem happens, I'm always informed immediately and given a wait time and breakdown of what the ch More

by azmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Gonzalez
May 09, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 04, 2023

Tristin, Hadley and Broderek were great and easy to work with at AutoNation, Ford! Glad I worked with them and made me feel comfortable with my purchase knowing that I’m getting a solid vehicle. More

by Robyn.sturgis7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Broderek Huff, Tristin Schnabel and Hadley
May 09, 2023 -

AutoNation Ford Scottsdale responded

Hello Robyn, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 02, 2023

We made an appointment and dropped off our car. It wasn’t looked at for 5 days, then took total of 23 days to repair the car all while we had to pay $1200 for a rental to use. Totally disregarded o More

by kem330@aol.com
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany
May 05, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you for taking the time to leave us feedback. Please call our General Manager at (480) 630-2827 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 01, 2023

having a car problem is just so stressful to begin with, and so it's hard to have it be pleasant in general. but my service rep james kept me advised and we had to wait for the part and that took time. st More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
james
May 05, 2023 -

AutoNation Ford Scottsdale responded

Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

April 29, 2023

For more you can see my reviews on google and yelp. This place is a dumpster fire that I wouldn’t wish on my worst enemy. Complete and utter incompetence at its finest and final form. The level of lack More

by Ford Fusion Energi AZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Every service manager and general manager I have had over 3 years
May 03, 2023 -

AutoNation Ford Scottsdale responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

May 03, 2023 -

Ford Fusion Energi AZ responded

This is the same response you have given me on every review for 3 1/2 years. Nothing has changed with my experience except your staff since it’s like a revolving door. What would be even better then having me call your GM (Keith) which he is never available, how about you guys do your job. Crazy right. Or even better, have your GM respond to all the voicemails and message the poor reception has taken. Do know I have left 8 messages demanding to speak to the GM, no response. Have told my service managers the same, they say he isn’t available. Do I need to come sit in the waiting room and hold your guys hand? More then happy to do that again, since that is what I had to do with your prior GM since you guys are unable to hire anyone that can successfully complete a job. Your google reviews back up that comment.

April 28, 2023

A great salesman and manager both got involved with me and I got a lot of respect from both gentlemen. More

by Andy Adeli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Cullen
May 01, 2023 -

AutoNation Ford Scottsdale responded

Hello Andy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 28, 2023

Brought the car in for oil change and general maintenance. No one tried to sell me a service that I didn't need. I waited for the car. Overall, the type of service I would expect from this dea More

by AMDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James McBride
May 01, 2023 -

AutoNation Ford Scottsdale responded

Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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