AutoNation Ford Scottsdale

Everything was going well until it was 10pm at night and the warranty discussion started and our payment went up. I was VERY clear to the 2 salesman that I needed to stay around that $640 payment. I honestl the warranty discussion started and our payment went up. I was VERY clear to the 2 salesman that I needed to stay around that $640 payment. I honestly feel this should have been discussed in those initial discussions. I should have stopped the contract and left. I’m still not happy and tried to avoid doing this survey at all. I’m disappointed how this was all handled. I’ve already told like ten people what happened. More

Don't bother with this dealership, the moment you buy from them is the moment you are absolutely liable for your vehicle if something happens. I bought a used Jeep 2008 and it looked like it was in great from them is the moment you are absolutely liable for your vehicle if something happens. I bought a used Jeep 2008 and it looked like it was in great condition, ran beautifully and was treated well by the previous owner. I got a service light two weeks after I bought the vehicle and I reported it in to this dealership. I was sent to a sister dealership for repairs and they've had my vehicle from March till present day. They have the parts to fix it but Ford Auto Nation apparently won't authorize the fix even though its covered under the 500 mile used care warranty I was given upon paying for the vehicle in full. I've called several times and talk to several individuals and they give me the run around and won't help me at all. The professionalism, the lack of service and response is outrageously atrocious!!!!! I could only Imagine if I bought a brand new vehicle and something happened, this dealership would make me liable for selling me a lemon. Don't bother with this dealership, its all about getting your money and booting you out the door, worst service!!!! More

awful place overall. i will never go back. service department espacially bad. autonation is not a good place i will never go back. service department espacially bad. autonation is not a good place More

Poor communication and leadership, car was in shop for greater than three weeks. One person qualified to work on electric vehicles greater than three weeks. One person qualified to work on electric vehicles More

Salesperson Maria was great, excellent job. Internet manager Chris, good job overall. Finance manager Blake, different story. He hurt overall score by two stars. Internet manager Chris, good job overall. Finance manager Blake, different story. He hurt overall score by two stars. More

They generally do a good job,lost my prescription glasses somehow and no response to my query about said glasses. somehow and no response to my query about said glasses. More

After visiting many dealerships and hearing “what’s it going to take to get you in this baby today” I connected with AutoNation Ford online and met with Heather who was honest straightforward and great to going to take to get you in this baby today” I connected with AutoNation Ford online and met with Heather who was honest straightforward and great to work with. Received a great price on my trade in and the buying process was smooth and low pressure. More

We had a great experience with the Service Department. Chris was my advisor and was honest and followed through on time with everything he said he would do. Chris was my advisor and was honest and followed through on time with everything he said he would do. More

Made car buying easy and pleasant. Gary listened to us and found what we wanted. Gary listened to us and found what we wanted. More

Maria was great, very helpful and would highly recommend! Our experience was easy, which is not the norm for car dealerships. Thanks Maria! Our experience was easy, which is not the norm for car dealerships. Thanks Maria! More