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AutoNation Ford Scottsdale
Scottsdale, AZ
1,293 Reviews
If you're looking for a new or used vehicle in the Phoenix area, be sure to visit AutoNation Ford Scottsdale. Our expansive showroom features all of the latest new Ford cars, trucks, and SUVs, as well as a large selection of other used vehicles for sale. Located near the intersection of Frank Lloyd Wright and Scottsdale Rd, our Scottsdale showroom just a short ways from the 101. Check out our inventory online today, then schedule a test drive today at AutoNation Ford Scottsdale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,293 reviews
August 14, 2023
would not bu. y a vehicle from this dealership again. after the vehicle was ready for purchase, could not answer some basic questions. y a vehicle from this dealership again. after the vehicle was ready for purchase, could not answer some basic questions. More
by craigminick
Employees Worked With
Employee did know anything about the vehicle.
August 12, 2023
Cole was a great help. My truck has had many issues in the past year. The dealership has been great, the vehicle sucks! My truck has had many issues in the past year. The dealership has been great, the vehicle sucks! More
by Marshall
Employees Worked With
Cole Otto and the mechanic that fixed my warranty work.
August 11, 2023
My first service manager was awful. He never responded with my parts order or the several messages I left for him by phone and email. I called the main number and found Keith Covey an He never responded with my parts order or the several messages I left for him by phone and email. I called the main number and found Keith Covey and he was extremely responsive and on top of everything. More
by steveF
Employees Worked With
Keith Covey
August 08, 2023
This is the second Auto Nation I have interacted with in the past three months. Both were awful. We visited the Ford dealership in Scottsdale and they could not have been more rude and unhelpful. First, t the past three months. Both were awful. We visited the Ford dealership in Scottsdale and they could not have been more rude and unhelpful. First, they indicate they close at 9pm. We we arrived at 8:35 and they were closing the gates. We asked to drive one of their cars and were told that the key machine had already been locked. When I asked to speak with the Manager, I was told no manager was there. I told them we had driven an hour and a half to see this particular vehicle. There was absolutely no attempt to assist in any way. They were more interested in going home than selling a car. NEVER GO THERE OR TO ANY AUTO NATION DEALERSHIP. THEY ARE HORRIBLE. I received the following response: Response from the owner 12 hours ago Hi James, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd like, please contact our General Manager at (480) 658-0388. We'd appreciate the chance to make your experience a positive one. I have already done this. I called on Saturday and he was not in. Left a message to call me. It is now Tuesday and HAVE NOT RECEIVED A RESPONSE FROM THE GM. Just further proves my original point: NO ONE CARES. If the GM has no interest in customer service, then why would anyone else at the dealership? More
by JBHAYNESCPA
Employees Worked With
He did not give his name. To busy getting ready to go home, I guess.
August 07, 2023
While the service was to be expected, and glad it was taken care of properly, the time it took from scheduling an appointment to receiving my vehicle was long. I think the time expectation should be men taken care of properly, the time it took from scheduling an appointment to receiving my vehicle was long. I think the time expectation should be mentioned when booking an appointment. Also, when I picked up my vehicle it was terribly dirty from recent rains. Regardless of local rain or not it would be nice if I picked up my vehicle washed and ready, which is what most service departments do. More
by TimSim00
Employees Worked With
Jeremy
August 07, 2023
Worst service ever don’t know how to diagnose a vehicle they will tell you I don’t know what the problem is and will lose your keys and have you waiting there hours to find it they will tell you I don’t know what the problem is and will lose your keys and have you waiting there hours to find it More
by fredkhosho
Employees Worked With
Chris
August 06, 2023
Awesome service! !! I was so mad because we bought a 2008 Jeep Wrangler and it had issues just shortly after owning the vehicle for two weeks. Ford Auto Nation did eve !! I was so mad because we bought a 2008 Jeep Wrangler and it had issues just shortly after owning the vehicle for two weeks. Ford Auto Nation did everything they could to ensure the jeep would be serviced and fix but unfortunately the Jeep took an any further descend into unforeseen issues causing it to break down even further. The General Manager Randy saved the day and was more than phenomenal with responding and getting my family into another vehicle preventing any further frustration or future incidents with the Jeep!! Very impressed with his dealership and service!!! Highly recommend this dealership!!! More
by guero_felix1
Employees Worked With
Jose, Andy and Randy
August 06, 2023
I purchased my Ford Escape from this dealership and was impressed with help I received. It took 4 hours but Preace who greeted me first did get the ball rolling so to speak. Then Adam and Michelle finally impressed with help I received. It took 4 hours but Preace who greeted me first did get the ball rolling so to speak. Then Adam and Michelle finally finished the paperwork. More
by aliataslk
Employees Worked With
Peace, Adam and Michelle
