AutoNation Ford Scottsdale

Overall, the experience was very good. Our salesman was courteous and upfront. It would have been nice if the financing department had informed us that in order to keep our payments low, he extended our fi courteous and upfront. It would have been nice if the financing department had informed us that in order to keep our payments low, he extended our financing an extra year without informing us. We found that out while reading over the paperwork again on the way home. More

I took my 2011 F-150 in for service. Greg Mau was my service writer. He took care of the tire vibration under waranty and changed my oil for free. Was a great experience. service writer. He took care of the tire vibration under waranty and changed my oil for free. Was a great experience. More

Found the advisor to very forthcoming as the problems with the car what needed to be done and how they were going to handle the repairs. When the car took longer then anticpated and it was late in the with the car what needed to be done and how they were going to handle the repairs. When the car took longer then anticpated and it was late in the day they were willing to rent a car for me at no cost to get home that evening. More

I purchased a used Ford Ranger mid June 2011 and paid cash. No one ever mentioned anything about running my credit report, nor did I sign anything authorizing it, but it was run. All the staff were nice cash. No one ever mentioned anything about running my credit report, nor did I sign anything authorizing it, but it was run. All the staff were nice when buying, but when I tried to call in after the sale about the credit report, nobody would have any part of it. Several people never returned calls. A couple people passed the buck. A couple people told me false information about having to do it for Homeland Security. They didn't know what they were talking about. I finally got to someone who knew the rules, but even though they had nothing with my signature he still said there was nothing he could do. This is an important element. All staff members should KNOW what the process is, and anytime a report is run they should MAKE SURE they talk to the customer beforehand. I had to write the credit agency requesting to have it removed. I'm also filing a complaint with the Better Business Bureau and writing to their highest ranked employ More

Recently purchased a 2011 Ford Explorer. Worked with Ward Bizzell from start to finish. Ward did an outstanding job making sure I was completely satisfied with the vehicle. I would highly recommend Wa Ward Bizzell from start to finish. Ward did an outstanding job making sure I was completely satisfied with the vehicle. I would highly recommend Ward to anyone looking to puchase a vehicle from Power Ford in North Scottsdale. More

I just purchased a 2011 Ford Explorer from Power Ford of North Scottsdale. Love the car and truly had a great experience. Ward Bizzell was my contact start to finish and I continue to work through him on ac North Scottsdale. Love the car and truly had a great experience. Ward Bizzell was my contact start to finish and I continue to work through him on accessories and service. He was extremely knowledgeable, accommodating, professional and very personable. No high pressure ever. In fact, he and Power Ford gave me all the time and information I needed to make an informed choice. The clincher was their extended test drive program. I was able to drive my test Explorer right to the door of two other highly rated competitor SUVs and drive them right after stepping out of the Ford. If you think buying a new car is about as much fun as having a tooth pulled, give Ward and Power Ford a try. Steve More

I love this dealership and feel this is the beginning of a beautiful relationship (who knew I'd ever say this about a dealership?)! This place is great. It's an all-in-one stop with collision, mechanic a a beautiful relationship (who knew I'd ever say this about a dealership?)! This place is great. It's an all-in-one stop with collision, mechanic and sales. Upon going here for something which should have been explained at another dealership -- something which they did not have to do -- their kindness was overwhelming and the amount of business cards I walked out with was as well. We left far more educated than when we drove in. Every staff member we encountered was so nice and when we left we got things done. They are educational, they smile and they are relaxed and fun to be around. Wish I purchased from this dealership! Ward Bizzel is the go-to man for everything Sync! He is pretty busy but always makes time for us, probably far more time than he needs to but we are pretty dense when it comes to our car workings and he goes above and beyond every single time we have a question. Steve, the finance manager, sold us our ESP plan but did so in a non-condescending and without pressure manner. He's awesome, patient and does what he needs to do including pulling up graphs and laying it out in simple to understand terms -- again, without pressure. Nick Nevels, a sales guy, connected us to everyone we needed. We will be back regularly and will get our car serviced here time and time again. BTW - When we first came to this dealership (remember... we purchased elsewhere) they even offered to buy us lunch (we already ate), gave us bottled water and had us log into the internet at their computer to show us what was going on in Sync that we were having trouble with. They have comfy seats, free wi-fi (no password needed) and a big TV even in the sales department. I cannot say enough positive things about this dealership through our experiences with them. Update: #1: We came later to swap our Focus for something else, since nothing was working on our Focus. We swapped for an SUV and again, it was a seamless transaction. Ward, Nick and Steve did not let us down--again. #2: Our SUV began to have A/C issues to the tune of the engine overheating. Ward, Nick and Joe Herman advocated for us despite the warranty expiring, and our extended not covering the radiator. We took our truck to Power Nissan (Tempe) and was serviced without fuss. We left without owing anything! Power Ford took care of the ENTIRE bill from Power Nissan to get our A/C operational again. More

I have probably purchased over 30 new vehicles in my life and the 2011 Mustang I purchased here was one of the best transactions of the bunch. I can't remember many that rated higher than a 4 and too many we and the 2011 Mustang I purchased here was one of the best transactions of the bunch. I can't remember many that rated higher than a 4 and too many were on the negative side of the scale. As usual I was shopping a few different make/models and negotiating with different dealers for the best deal. The Mustang I wanted had options most dealers don't order for inventory and none of the local dealers had what I wanted. I eventually found a dealer in a neighboring state that had one on order and expected it in within a week. Even with the travel expenses, it was a better deal than the other brand/models we shopped locally. But despite not having the car I wanted when I first contacted Ford of North Scottsdale, the internet sales manager ("Moose") continued to search for one and located one nearby at another dealership that did not have it listed in their on-line inventory. "Moose" even offered to tell me which dealer had it because he was sure he could swap them for another car and sell it to me cheaper than they would sell it. When he gave me his out-the-door figure, I knew he could beat them because I had dealt with the other dealer in the past. I drove the car home the next day; well actually my wife did. It was a 36th anniversary present for her. I had dealt with the ford dealer at this location under different names and owners as far back as 1989, and frankly they were not always something to write home about, but based on this transaction, I have to rate the current incarnation highly. More

My experience at dealerships have not been great, but once I stepped foot on Power Ford North Scottsdale's Dealership, that all changed. They treated me beyond what a real Ford customer should be treated once I stepped foot on Power Ford North Scottsdale's Dealership, that all changed. They treated me beyond what a real Ford customer should be treated. Ward Bizzell in Sales and Steve Jaichner in Financing were very knowledgeable about the car they were selling, and were of great help to me. They went out of their way to help me and I just wanted to say I really appreciate it. I will be returning in the future- there is no doubt about that. More

Ward Bizzell was absolutely great in facilitating my purchase of a 2011 Mustang. I would buy another car from him at any time. The entire process took only a couple hours and I was treated with the ut purchase of a 2011 Mustang. I would buy another car from him at any time. The entire process took only a couple hours and I was treated with the utmost courtesy and respect at all times. I've never bought a car by myself prior to this experience, but all the staff at Power Ford were great. Jonathan Drnjevic More