AutoNation Ford Scottsdale

By far the best Dealer I've ever visited. Starting with the salesman, Eric Striker, he was extremely courteous and helpful in helping locate our new future Ford. The kindness extended all the way back with the salesman, Eric Striker, he was extremely courteous and helpful in helping locate our new future Ford. The kindness extended all the way back to the Finance Manager, Bastian Falsafi. I have visited many dealers from the east coast to the west and all the way up to Alaska and by far hands down the very best yet, Thanks for everything, Power Ford of North Scottsdale, and everyone involved in the final sale of our new Ford Focus!! More

I went to the dealership for a 2010 Ford Escape Hybrid that saw online. I met Steve Jaichner and we talked about other cars, but I wanted the Escape. It was at the top of my price limit even though I had that saw online. I met Steve Jaichner and we talked about other cars, but I wanted the Escape. It was at the top of my price limit even though I had the income for it. He gave me a very good price for the car to make sure I could afford it. I then met with the finance guy Bastan Falsafi who set me up with a warranty, a scheduled maintenance plan, etc all financed at a great rate within my budget. I walked in. The transaction was smooth and painless. I walked out with the car of my dreams. They even threw in a full tank of gas. The next day, I got into an accident. Both vehicles involved were totaled out. I ended up getting nice refund back because I bought the car well under market value. More

Power Ford is absolutely amazing Bastan took such great care of me he got me this amazing rate that nobody else in the industry could have gotten. This is the second car I've bought from him, I would never care of me he got me this amazing rate that nobody else in the industry could have gotten. This is the second car I've bought from him, I would never buy from anyone else my children my husband we all purchase our cars from Bastan. If you want the best of the best go to him. I bought a new escape and absolutely adore it. Thank you Bastan And Bob You guys are the best!!! More

Great Customer service with the salesman we delt with and We were extremely satisfied with Bastan Falsafi, the finace manager we delt with. He was very thorough and explained everything so my wife and I unde We were extremely satisfied with Bastan Falsafi, the finace manager we delt with. He was very thorough and explained everything so my wife and I understood what we were paying for. I have recommended him and this dealership to all my friends and family. We have also used the service deptarment with warranty issues and they were very helpful and covered what the issues were. More

My initial experience with the dealership was great from the sales end. The salesperson (Heather) was great for being new to the product and dealership. She (Heather) was able to work around my schedule. Th the sales end. The salesperson (Heather) was great for being new to the product and dealership. She (Heather) was able to work around my schedule. The overall experience would have been positive until I got handed over to the jerk in finance. He was without a doubt the most condescending and insulting person I have EVER dealt with in car sales on either end, and I have bought quite a few cars in my lifetime. I understand the whole concept behind extended warranties and maintenance packages and even after I patiently listened to his spiel (after 2 1/2 hours of unnecessary waiting) and declined the extended warranty and maintenance package, he looked at me in disbelief as if I were a moron. His continued pressured tactics and gesturing as if I did not know what I were doing by saying "no" to the extra packages, was the most unprofessional conduct I have EVER experienced at a car dealership. He even had the nerve to say "I guess you don't like to spend money." Whatever kept me from walking out right there and then, I don't know. I have proceeded to tell several of my friends (other professionals like myself that do like to "spend money") about my negative experience with the finance guy at the dealership and I am sure that it will influence their decision to NOT go to this particular dealership, should they choose to buy a Ford in the future. I certainly know that THIS dealership WILL NOT get my service business based on this experience. More

We're very excited about our new Ford (not bought at a Ford dealership). However, we've been very disappointed with the service at Power Ford in Scottsdale. Each time we've gone, we've felt rushed, pushe Ford dealership). However, we've been very disappointed with the service at Power Ford in Scottsdale. Each time we've gone, we've felt rushed, pushed around, and made to feel ignorant about our car. We'll be looking into other Ford dealership in the future for any services we may need. More

I purchased a new Focus in Nov 2011. I purchased the service contract because the finance guy assured me that ALL belts and hoses where covered. After reviewing the service contract at home, I realized service contract because the finance guy assured me that ALL belts and hoses where covered. After reviewing the service contract at home, I realized this was not the case and went back the next day for a refund of the contract. I have a receipt for the refund cancellation dated Dec 2011. It has been 10 months and I still have not received the refund. I have been paying interest on this money the entire time. I have made repeated phone calls, emails and personal visits to the dealership. Many of my phone calls and emails have been ignored. When I do get a response, I am told either that the refund is being processed, a check was just sent to the bank or the check was lost. I was very disappointed with the poor customer service and unprofessional attitude of the finance department. More

Good value on a used truck. However, I CAN NOT recommend purchasing here for the following reason: You need to be paying "extremely close attention" when you go in to one of the finance manager's office. I purchasing here for the following reason: You need to be paying "extremely close attention" when you go in to one of the finance manager's office. In my case his name was Bastian Falsafi. He will hustle you into an over-priced ESP warranty and you won't even see it coming. He is a smooth talker and intentionally takes your mind off of this inflated warranty price, then he includes it into the loan contract, promising you a "rebate check," which of course, never comes. Stay away! There are some good Ford dealers out there. Sanderson Ford sold me the same identical warranty for half the price that Mr Falsafi tried to charge. I can't recommend Power Ford until they get rid of this "hustle attitude." More