AutoNation Ford Scottsdale

Do yourself a favor and look elsewhere! Hands down the worst experience I have ever had at a dealership. The sales manager, Kent Murar was incredibly patronizing and rude. I live in Tucson Hands down the worst experience I have ever had at a dealership. The sales manager, Kent Murar was incredibly patronizing and rude. I live in Tucson and had found a vehicle in their online inventory that I was interested. I spoke to a salesman about the vehicle, discussed pricing, was pre-approved for financing (+800 credit score and considerable down payment) and expecting to drive up to Phoenix to complete the purchase without much hassle. The quoted mileage emailed to me by the salesman was 7 miles - brand new right? The vehicle I was presented with (matching stock #) had 2800 miles on it and potato chip crumbs in the cup holder. I had made an appointment to look at the vehicle 48 hours in advance so they had plenty of time to at the very least, do a quick detail before presenting it - regardless of the mileage discrepancy. The salesman was with another client when I arrived for my appointment so he passed me off to another associate, who passed me off to another before finally speaking with Kent. Kent made statements including “Im sorry you think we misled you” and “due to your misunderstanding” when addressing my frustration over driving 2+ hours to purchase a vehicle with 7 miles on it, only to be presented with a vehicle with 2800 miles and crumbled potato chips in the cup holder. The other buyers around me all joked that we should start a support group for our terrible customer service experience at this dealership. More

Called for oil change 2/22/18 1st oil Change I had a good experience when I bought my car brand new at AutoNation Ford in Scottsdale. It is time for my first oil change so I called yesterday to I had a good experience when I bought my car brand new at AutoNation Ford in Scottsdale. It is time for my first oil change so I called yesterday to see what the cost would be, letting the girl know that it is my first oil change. I ask if I purchase the gold plan if it covered the oil change she gave me to finance dept to find out I do not have it covered only the vehicle warranty. Which is fine the reason I called is they are a distance for me to drive if it is not covered I would go to a ford dealership closer to me. I called automation closer to me but they were booked so I got ahold of surprise ford dealership and took it this morning. To find out I should have got my 1st oil change FREE that Ford pays for the first oil change to the dealership you buy it for. I am very disappointed that I was not told that yesterday from the dealership I bought it from. I hope they contact me and reimburse me for my oil change since I would have gladly went to them if they would have inform me of this. I want others to know of this so they get their free oil change!! More

Service Visit I have been taking my 1999 Ford Explorer to this service dealer for several years (usually just for oil changes), noted that they tend to overcharge a I have been taking my 1999 Ford Explorer to this service dealer for several years (usually just for oil changes), noted that they tend to overcharge at times so sometimes I would have them do the work and other times would take it elsewhere. This time my car began to make rattling noises so I had my 17 y/o son take it in (I am a single mother of 2 children and their father died several years ago) since I work full time. Next day I speak with service rep and he tells me they can do 2 things, 1) fix it enough to keep it running for $3100 or put a new engine in for $8000 (car has Blue Book value of ~$1200. My son was very attached to this car so I said let's do the $3100 fix......5 days later I am told it is unfixable and needs a new engine which I can't afford so I told him I would pick it up. He tells me that the engine is all torn apart and I need to tow it out! Not only did I have to tow it out after it was driven there but I also had to pay $500 for their labor cost!!! TOTAL SHAME ON THEM! More

False advertising Worst customer service following a falsely advertised vehicle. Drove all the way from Yuma (almost 200 miles) after being quoted a final out the door Worst customer service following a falsely advertised vehicle. Drove all the way from Yuma (almost 200 miles) after being quoted a final out the door price on a vehicle listed on the website. Got here and noticed the vehicle doesn’t have a dvd system like the website said. Sales rep was rude and immediately asked why we didn’t verify it had the dvd system before driving out here- like we’re supposed to know that they falsely advertise on their website. The manager was apologetic and assured us they would contact the higher level managers and figure something out, whether it be installing a dvd system or coming down on the price maybe. After waiting all day for a phone call that never came, we called to ask what the status was on the issue and were told they wouldn’t be doing anything to remedy the situation, and that it was not their fault as they hire a 3rd party to post pictures of the vehicles. So not only had they decided not to fix their error that cost us an entire day and gas money, they weren’t going to bother letting us know even though we were in the area waiting on some kind of response. Absolutely disgusted by the lack of customer service and lack of professionalism displayed. More

Courteous, comfortable and clean First visit was great. I arrived early; a service technician helped me immediately. The wait was in a very comfortable lounge with water, coffee, do First visit was great. I arrived early; a service technician helped me immediately. The wait was in a very comfortable lounge with water, coffee, doughnuts and fruit; also free Wi Fi Price was lower than I usually pay They washed the car too More

Liar Liar I found a vehicle online that I agreed to buy. Being from out of town I was not able to be in the showroom. After working with the salesman over the I found a vehicle online that I agreed to buy. Being from out of town I was not able to be in the showroom. After working with the salesman over the text and email to finish the deal...They sold the car to someone else. They said since I was not there they have to sell it to the person that is. Very disappointed. Not only with my experience but that they don't recognize that what they did was wrong. A deal is a deal.....Right? Edit: I just got an email from the sales manager saying the salesman offered to hold the vehicle for $250 but I refused. We did all our communications via text and email. I told him to ask the salesman to show him where he offered that. He didn't. Anderson Schultz is a liar and a poor salesman. More

Tried to charge me for work they didn't do. I took my F150 in for the first service (tire rotation and oil change). After I paid $64, I noticed that they hadn't rotated my tires. One of the valv I took my F150 in for the first service (tire rotation and oil change). After I paid $64, I noticed that they hadn't rotated my tires. One of the valve stems is unique and was in the same location (right rear) of the truck as when I dropped it off. So I checked the oil. Still dirty. No oil change was performed. They claimed to refund my credit card when I pointed out to them that they didn't rotate my tires or change my oil. My credit card still shows the charge as pending so time will tell if they actually refunded it. More

Expensive insufficient Had truck towed to autonation ford Scottsdale. Before hand I pulled codes to see what was wrong. They received the truck called and mentioned one of Had truck towed to autonation ford Scottsdale. Before hand I pulled codes to see what was wrong. They received the truck called and mentioned one of the issues no others and said that would fix it,($800). Picked it up Ran for 50 miles same issue. Called them and was told " it started after we fixed it so bring it back and we'll dig deeper. Not only was the price 40% more than 4 other places I called but only took care of one issue when they new of others. Loving the diagnostic fee I guess. Needless to say I towed it somewhere else and 20 minutes after arrival they had the diagnosis. Save your time money and patience. There motto" if it starts nothings wrong". More

Don't purchase an Extended Warranty from them If you purchase a vehicle from AutoNation Ford Scottsdale, I would not buy an Extended Warranty Vehicle Protection Plan through them. I purchased one If you purchase a vehicle from AutoNation Ford Scottsdale, I would not buy an Extended Warranty Vehicle Protection Plan through them. I purchased one and after 18 months, I traded the truck in on another truck. No problem until I tried to get a refund on my warranty. It has been 2 and a half months since I traded in the truck and I still have no refund, when I asked for a status on my check they couldn't tell me. I asked to have the General Manager call me as I live in the Prescott area. As of 4 days later, still no call from the General Manager. I left two messages for a Finance Manager to call me back but no response....They sure want your money when you are there buying a $35K truck plus warranty but don't ask for any help to get money back you are owed!!!! More

Lemons with interest Purchased a used van 3 months ago, its been in the shop 5 times , and there still playing games! I wouldn't send my worst enemy here. Purchased a used van 3 months ago, its been in the shop 5 times , and there still playing games! I wouldn't send my worst enemy here. More