AutoNation Ford Scottsdale

Great Service James Vaughn (our Sale Guy) Went out of his way to help me and my wife this past Saturday! He was responsive and respectful! He was very kind to my ki James Vaughn (our Sale Guy) Went out of his way to help me and my wife this past Saturday! He was responsive and respectful! He was very kind to my kids that were a handful through this kind of process! I enjoyed talk to him. In the end James help my wife and I get the truck we wanted! Brent Melville (our Finance Guy) did an wonderful job walking us through the paper work and was very informative! When everything was done I was very happy! Both James and Brent Did an excellent job in servicing and helping my family! More

Reservation Process is a joke ***DO NOT RESERVE A VEHICLE HERE*** Went in and test drove a truck Saturday. Sales guy (Ken Cullens) was great and said they would reserve the truck ***DO NOT RESERVE A VEHICLE HERE*** Went in and test drove a truck Saturday. Sales guy (Ken Cullens) was great and said they would reserve the truck for me to come in the following Monday/Tuesday morning to purchase the truck. Monday morning at 9AM, I received an email from the dealership setting up and confirming my appointment to purchase the truck. Barely an hour later, I received an email, not a phone call, from Howard Thaler, the "sales manager" telling me that they sold the truck this morning and that I was free to look at other inventory they had. So much for AutoNations reservation process! Turns out this place is exactly like all the other discount car dealerships, no real customer service beyond surface level and no integrity. Avoid if you can. More

Customer service nightmare These guys actually called the cops on me cause they didn’t like the fact I was gonna let people know in showroom not to buy a Ford F-150 exoboost tha These guys actually called the cops on me cause they didn’t like the fact I was gonna let people know in showroom not to buy a Ford F-150 exoboost that they fixed 7 times already since purchased with only 35k miles on it 5 times they have replaced spark plugs ! All they sell is Lemons at this store !!! More

Two Years Later Still Waiting on Refund for Gap and Warranty HORRIBLE, HORRIBLE place to do business with. Been trying to cancel my Gap and extended warranty for about two years now!!! Finally got a gap check ma HORRIBLE, HORRIBLE place to do business with. Been trying to cancel my Gap and extended warranty for about two years now!!! Finally got a gap check mailed to me and guess what they they off my APT number and 30 days later they don't know if the check has been cashed and can't help me till they receive an email back. Really 30 days later in this day and age you can't tell me if a check was cashed. And my extended warranty refund check still hasn't been issued. I flew out to deal with this in person. Next complaint is the BBB and the Arizona Attorney General as well. Buyer BEWARE!!!!! Nothing but excuses for these people. More

Poor customer service I decided to try to get a simple oil change at Autonation. I drove up to service and was not greeted by any service advisors. I waited 5 minutes in th I decided to try to get a simple oil change at Autonation. I drove up to service and was not greeted by any service advisors. I waited 5 minutes in the service center driveway. A different customer drove up and he instructed me to walk into the stall and get their attention. He also told me he learned this from his first experience on coming to this service center. I went in and talk to an advisor I felt like I was a hugh inconvenience on them. I originally arrived at 2:47 pm and was told to come back on Monday. Needless to say I will be returning to Peoria Ford even though that autonation us very close to my home. I much rather drive 23 extra mile for the great quality customer service. It was not Brandon’s fault. I put all the blame on their leader for poor customer service. Hello and Good Riddance Autonation Ford! More

Awesome service I recently purchased a certified pre owned 2017 for Edge Titanium. Worked with Jose Quinones as my sales man and he was incredibly informative, helpfu I recently purchased a certified pre owned 2017 for Edge Titanium. Worked with Jose Quinones as my sales man and he was incredibly informative, helpful, and friendly to work with! Once I had moved over to my financing I was pleasantly surprised to have the same energy coming from Brent Melville! Incredibly knowledgeable on all service plans and other things regarding my vehicle. Overall a five star experience and I would definitely come back to buy from them again or recommend a friend to go! More

INFORMATIVE WITH NO PRESSURE I FOUND A TRUCK ONLINE THAT LOOKED INTERESTING AND CONTACTED THE SALES MANAGER HOWARD THALER. WE TEXTED BACK AND FORTH SEVERAL TIMES. HE ASSIGNED JO I FOUND A TRUCK ONLINE THAT LOOKED INTERESTING AND CONTACTED THE SALES MANAGER HOWARD THALER. WE TEXTED BACK AND FORTH SEVERAL TIMES. HE ASSIGNED JOSE LOPEZ TO ASSIST ME WITH LOOKING FOR A VEHICLE. AFTER CORRESPONDING SEVERAL TIMES WITH HOWARD AND JOSE ABOUT DIFFERENT TRUCKS WE TRAVELED FROM TUCSON TO THEIR DEALERSHIP TO CHECK OUT WHAT THEY HAD IN INVENTORY. JOSE WAS VERY INFORMATIVE AND WAS ABLE TO ANSWER ALL OF OUR QUESTIONS. THERE WERE SOME MINOR ISSUES THAT CAME UP BUT JOSE WAS QUICK TO RESOLVE THEM. More

Great techs Many of the service techs have been at this store from when it opened under Lou Grubb in 1988! Experience and knowledge that can address any serive i Many of the service techs have been at this store from when it opened under Lou Grubb in 1988! Experience and knowledge that can address any serive issue. More

They made it right! I originally left a very poor review of this dealership, but after the General Sales Manager (Howard) got involved we were able to work out a deal. I I originally left a very poor review of this dealership, but after the General Sales Manager (Howard) got involved we were able to work out a deal. I will buy from them again. More

Poor customer service with warranty work I am a 65 year old woman whose battery died suddenly. I called to see if I got a jump could I get in to swap out my battery that was covered under war I am a 65 year old woman whose battery died suddenly. I called to see if I got a jump could I get in to swap out my battery that was covered under warranty. The girl whom I spoke with was not helpful at all and borderline rude. I was told I couldn’t bring the car in until Monday. Thus incident was on Saturday afternoon. I asked to speak to a manager. I left him a message and my call was never returned. I got right in at Chapman. Friendly courtesy service. I will never go back to Auto Nation More