AutoNation Ford Scottsdale

Arrived for appointment at 10 am for a nail in the tire wall not tread. Was told no tire to match was available to me until a Thursday ( Christmas Eve) and that no loaner would be available. Decided to bri wall not tread. Was told no tire to match was available to me until a Thursday ( Christmas Eve) and that no loaner would be available. Decided to bring car in on Saturday — and So I sat for 4 hours yea four—until the tech said a new tire not the donut spare would be installed. I should have gone to Discount tire! I just bought this car a month ago from them NEVER AGAIN ! More

I called three different times to get an appointment. I was never able to speak to a live person. They never called me back! It seems like they don't want customers. was never able to speak to a live person. They never called me back! It seems like they don't want customers. More

Poor customer service Bought a vehicle in June from Demetrie. Unfortunately, a guy went through ared light and totaled it 4 days after I bought it. I emailed him a few week Bought a vehicle in June from Demetrie. Unfortunately, a guy went through ared light and totaled it 4 days after I bought it. I emailed him a few weeks later to purchase another vehicle ($43,000 plus) through AutoNation. He said he could help me with that after his customer he was dealing with(was on a Sunday). Heard back from him 4 days later telling me the vehicle I was interested in was no longer available.What happened to I'll call you after my customer on Sunday ? More

Ford Escape botched I will never buy another ford and hope my daughter never has to deal with this dealership. She bought a 2019 Ford Escape which has been in this dealer I will never buy another ford and hope my daughter never has to deal with this dealership. She bought a 2019 Ford Escape which has been in this dealership for a month, no one calls unless you call them. They put a new engine, according to them, and check engine light came on for second time, then they said when engine went in was put in a part was missing, WHAT!!!, if it’s new shouldn’t it be complete, now daughter is waiting for another part for almost a month, a 2019 escape with 20,000 miles should be easy to get parts for. This should be a recall from ford. Sales manager she was supposed to deal with, passed her off to someone else, she paid 18,000 for car in March 2020, car has been in dealers two times total of month and a half, they appraised at 14,000, so they are steering her towards a lease. Regional manager says she doesn’t qualify for a buyback. This is the worst car dealership I have ever dealt with! No communication, from any of the depts, . Liesto pacify us. I will never buy a ford from this dealership, they are the worst! When calling was disconnected by customer service several times, was told they couldn’t give me regional managers number or name, and they didn’t have that info! More

Purchased A new truck at this dealership. Everyone I encountered was very professional and courteous. The sales person was Kenneth who again was very helpful and courteous. The sales manager was Matthew encountered was very professional and courteous. The sales person was Kenneth who again was very helpful and courteous. The sales manager was Matthew Was very professional and I felt gave me a really good deal on my truck. Happy customer of a new F150.thank you guys. JP More

Best experience for buying a car Everyone we worked with here, especially Demetrie and Brent, were wonderful. They were available, ready with the car and paperwork and we were in an Everyone we worked with here, especially Demetrie and Brent, were wonderful. They were available, ready with the car and paperwork and we were in and out of there in less than two hours from start to finish. We were able to get what we were looking for and for the price we asked for. I would highly recommend this dealership. More