AutoNation Ford Scottsdale

My first experience with Autonation Ford (Scottsdale) Brought my truck in for the 10K service (oil and tire rotation) . I noticed immediately they didn't rotate the tires because I could still see brake Brought my truck in for the 10K service (oil and tire rotation) . I noticed immediately they didn't rotate the tires because I could still see brake dust on the front wheels. The insisted they completed the work until I took them out to look at the truck. They went back and talked to the tech who said 'the tires where within range so I did rotate them". It was on the invoice as completed. They took the truck back and completed the work (as I had to wait another hour). There was also a recall on the windshield and they told me it was a 2 hour job only to find out it was 2-3 days because they had to take it to a body shop. Two weeks later I had a powertrain malfunction warning with a symptom being a very rough rev to drive tranny engagement. I went back to Autonation (reluctantly) because I was worried I would cause damage if I drove further to my preferred dealer. I was relieved to learn there was a service bulletin calling for a SW update. They called and told me it was fixed (including the rough engagement). I hopped in the truck and tested the shifting and it was worse then when I dropped it off.... even the service advisor said " thats really bad". he goes back to get the tech who had left for the day. I asked for someone else to take a look and they said "we want the same tech to look at it so you will have to leave it". I was so frustrated that I called Ford roadside assistance who had my truck towed to another dealer. 4 hours later I get a call from Autonation and the tell me "the truck has adaptive learning - just drive it around and it will fixed itself". wow. The second dealer discovered immediately that when Autonation updated the software they failed to reset the adaptive leaning module and clear the tables. Once that was done the truck was back to normal. I even called to speak with a service manager (Mark) at Autonation and he wasnt even professional enough to call me back. Dont waste your time with this dealer More

Failed to properly diagnose issues with vehicle. Had the car in multiple times and it was never properly fixed and a different incorrect diagnosis every time. Had a different shop diagnose and fix it first car in multiple times and it was never properly fixed and a different incorrect diagnosis every time. Had a different shop diagnose and fix it first time. More

Start to finish; kind courteous professional people. James (Jess), Jodi, John, Adel, everyone was very pleasant to work with. I came in to test drive and drove out an owner. Great job team! James (Jess), Jodi, John, Adel, everyone was very pleasant to work with. I came in to test drive and drove out an owner. Great job team! More

This is the 2nd time an oil change has taken almost 2 hours. Ridiculous. My service helper (Paul - decent man) told me he went in and yelled about getting it done at an hour and a half in. Maybe it is hours. Ridiculous. My service helper (Paul - decent man) told me he went in and yelled about getting it done at an hour and a half in. Maybe it is because we have a service agreement and we are treated like bottom feeders. But, if they want to keep customers, if they wanted to keep me as a customer, wouldn't you think they'd want to impress when you got me. I certainly do not recommend service of any kind at this location. When warranty work is done I am gone. Two hours for an oil change, I could do it faster myself and that includes going to the store to pick up oil and a filter. Do not go here for service. More

Dealing with this service department is AWEFUL!! They do not call back about repairs. Impossible to get ahold of anyone. Terrible customer service!!!!! No reason to treat a person like this😡&#128545 not call back about repairs. Impossible to get ahold of anyone. Terrible customer service!!!!! No reason to treat a person like this😡😡🤮 More

We bought our Escape from this dealer. I have taken it in for warranty service twice. The first time they had it for 2 weeks. This time they have had my car for a week with nothing started. They also ha in for warranty service twice. The first time they had it for 2 weeks. This time they have had my car for a week with nothing started. They also have had the part for over a month. I am so dissatisfied with their service department. I have never encountered a more incompetent department in all the years I have taken cars in for service. There is no way I will return for any type of service after this. More

I bought a new Ford Explorer with Peace Kandil. He was knowledgeable, helpful, and patient. I visited the dealership several times trying to make select the right car in my price range. He responded to my knowledgeable, helpful, and patient. I visited the dealership several times trying to make select the right car in my price range. He responded to my emails quickly. He followed up with me after I purchased my car. More

They are the worst. I had to take my vehicle in for a second time for a dead battery, just a couple days after they claimed to have fixed it the first time. I told them at that time it needed more than a second time for a dead battery, just a couple days after they claimed to have fixed it the first time. I told them at that time it needed more than a battery charge but they didn't listen and then the battery died again. Then they took three weeks to diagnose and fix. Several messages were left and they refused to respond. They are horrible. Do not take your vehicle to these clowns More

They don't answer the phone or return calls when you leave a message. Over the past couple months since I bought the car, I've called a few times for questions but could never reach anyone. When I lef leave a message. Over the past couple months since I bought the car, I've called a few times for questions but could never reach anyone. When I left a voicemail, I didn't get a call back. Now it's time for my first oil change and again no one is answering the phone in Service and I've left a message but no one is returning my call. More