AutoNation Ford Scottsdale

Service rep Clinton explained due to work backup at dealership on a Saturday I would need to wait a bit longer than anticipated. Car was done in time period he outlined along with full coupon utilizat dealership on a Saturday I would need to wait a bit longer than anticipated. Car was done in time period he outlined along with full coupon utilization for best pricing for work that was needed. More

Everything went as planned. Kevin is a good service advisor. The check in was easy as was picking up my truck. Overall, a good experience. advisor. The check in was easy as was picking up my truck. Overall, a good experience. More

Service and facility were great and my salesman, Eli was awesome! Five stars for him for sure! This is my fourth car through AutoNation and I’ll be back one day! awesome! Five stars for him for sure! This is my fourth car through AutoNation and I’ll be back one day! More

I sent the service manager an email regarding my service experience and never received any reply. I appreciate that the recall was approved and completed. experience and never received any reply. I appreciate that the recall was approved and completed. More

Eli was right on top of finding a truck for us. He sent us info on 2 trucks that were close but one was the color black - and I don't do black cars in AZ! But he was persistent and sent us info on a truck us info on 2 trucks that were close but one was the color black - and I don't do black cars in AZ! But he was persistent and sent us info on a truck that was exactly (and more) what we wanted. He told us about the truck at 5:45pm, we were there by 7:30pm and bought the truck that night! And they are not adding on the ridiculous "market adjustment" fee that some of the other dealers are doing as trucks are hard to get due to component shortages. We walked out of another dealership that had a truck we were interested in when they showed us the paperwork that had a $5000 bump on top of sticker price if we wanted to buy. AutoNation Ford Scottsdale treated us great. More

Seeing the reviews are mostly one star. I agree. Call up to make service appointment and get answering. They try to call back but I don’t answer numbers I don’t recognize. Stupid up to make service appointment and get answering. They try to call back but I don’t answer numbers I don’t recognize. Stupid More

Kevin in service recently did a great job figuring out the electrical issues on my truck they determined the issue was a trans control module and now my truck is issue free . the electrical issues on my truck they determined the issue was a trans control module and now my truck is issue free . More

Staff in general are friendly and efficient. I had a problem with upper level management who failed to return a phone message, left on four consecutive days. Terribly frustrating and extremely impolite. problem with upper level management who failed to return a phone message, left on four consecutive days. Terribly frustrating and extremely impolite. No matter how important you think you are, poor manners are never forgotten. More

I’ve bought many vehicles at this dealership over the past 25 years when it was Lou Grubb Ford. Always had a great and satisfying experience with sales and service. I’m not sure what has happened ove past 25 years when it was Lou Grubb Ford. Always had a great and satisfying experience with sales and service. I’m not sure what has happened over time, but the focus on customer service is nonexistent. They don’t care about anything you say… communication between departments is poor at best. I scheduled an appointment for a half day recall on my car and I got there and the service manager was abrupt and said he needed the car at least 4-7 days. He didn’t care and I complained in a respectful way and he said if I have a complaint then I should go in the building and voice my complaint. I ended up driving all the way to Frits Ford in riverside, California where my sister and her husband go. They were so nice to me! The employees are happy. They’re communicating with me and explaining things so well to me. I’ll never go to Autonation Scottsdale Ford again. They need an overhaul in remembering that a happy customer will return over and over through the years. Teresa Jones at Frits Ford is amazing. She took time with me. She cared. She made me feel valued. More