AutoNation Ford Scottsdale | Page 113

We bought our two work trucks here. Good buying esperience. Service: After 3 years, my transmission had a "glitch" and it had an error code. "No transmission mode available" It entered a limp m esperience. Service: After 3 years, my transmission had a "glitch" and it had an error code. "No transmission mode available" It entered a limp mode. I don't know of any independent shops who have Ford's software for the transmission. They completed the seat belt insulation recall. No charge. They reprogrammed the transmission module and cleared the error codes. They also did a road test to get all the modules "relearning". Charge: $647, OUCH! They drove the truck 6 miles. That would take ~10 minutes. They reprogrammed the module and cleared codes. ~15 minutes. They have the Ford tools. $50-$100. I believe a fair charge would have been $150-$250. I need my truck for work, and they are the only ones who can do this. They did fix the issue, the price is my only complaint. More

Bought my Raptor here in 2013. I still have it. Brought it in for service and the process went smoothly. They didn’t try to sell me a bunch of things I didn’t need. Which is always appreciated. it in for service and the process went smoothly. They didn’t try to sell me a bunch of things I didn’t need. Which is always appreciated. More

First appointment of day and almost 2 hours waiting for oil change ! Management should be ashamed of themselves . Why this service center doesn’t have express lane for oil changes is beyond belief oil change ! Management should be ashamed of themselves . Why this service center doesn’t have express lane for oil changes is beyond belief More

Salina handled my initial call with great care and knowledge. She was polite, helpful and caring. Mark, the Service Director, went above and beyond to take care of my service needs. Thank you for ma knowledge. She was polite, helpful and caring. Mark, the Service Director, went above and beyond to take care of my service needs. Thank you for making me feel like you appreciate my business. More

Great service as always. Kevin was great.They take great Great service as always. Kevin was great. They take great care of my car always Great service as always. Kevin was great. They take great care of my car always More

Jess my internet sales consultant was the best! He and all the team ensured that my purchasing of my second truck purchase was as good or better than my first purchase. all the team ensured that my purchasing of my second truck purchase was as good or better than my first purchase. More

Salesman was very professional his name was David he answered all of my questions and was very knowledgeable about the product that he was selling he had a good attitude and good knowledge it was a plea answered all of my questions and was very knowledgeable about the product that he was selling he had a good attitude and good knowledge it was a pleasure to speak with him and I felt like I was talking to a friend More

Great sales representative!!! Her name is Jessica Aquirre! One of the best experience I had in a long time. She was very professional, patience and knowledgeable about sales. Jessica made sure I was Aquirre! One of the best experience I had in a long time. She was very professional, patience and knowledgeable about sales. Jessica made sure I was happy with my purchase, no pressure and the thing that amazed me was the purchase was a used 2014 mini cooper and she treated me as if I was purchasing a $45,000 vehicle! I would recommend going directly to Jessica for sales. Now on the other hand the finance dept (don't recall her name) need to be retrained in people skills it could be she was doing it for a long time and forgot that people are making a substantial purchase and sometimes it becomes a little over whelming. The manager had to step in and complete my purchase. For the most part, the people I had to interact with was fabulous and I would spread my experience with others. Go to AutoNation Ford of Scottsdale to make your future purchases you won't be disappointed. Also I must acknowledge Clint in service, wonderful person. Thank You Jessica!! More

James Acridge, salesman, was very friendly and knowledgeable. Had the vehicle I was interested ready to drive and examine. No high pressure at all. I felt very comfortable. Very upfront about knowledgeable. Had the vehicle I was interested ready to drive and examine. No high pressure at all. I felt very comfortable. Very upfront about every aspect of the vehicle. Honesty and integrity. Karen Winsborough in finance was professional, informative, and not high pressure. Fair deal and treated great the entire way. More

Kevin was great even though my car did not get a wash. More