AutoNation Ford Scottsdale

Good Sales Department overall, but HORRIBLE SERVICE AND PARTS departments!!!!! Worst customer service I have ever seen and wont buy any more vehicles from this place EVER just for that reason, nor will I PARTS departments!!!!! Worst customer service I have ever seen and wont buy any more vehicles from this place EVER just for that reason, nor will I ever step foot in their service department again!!!! Service ALWAYS makes up issues and without really explaining factually. Caught in lies several times! Follow up and follow through is abhorrent, take customers for granted; act put-out by customers expecting help, and act like they are high-end salespeople better than others and like their time is more valuable than the customer and cant be bothered! More

Excellent service recovery from Adam Sterpka. Adam took the time to listen to my concerns about the previous maintenance service. He assured me that all would be done correctly and that he would address my the time to listen to my concerns about the previous maintenance service. He assured me that all would be done correctly and that he would address my concerns on the transmission. He delivered the vehicle prior to the promised time and reviewed all that was done with their transmission specialist. I am however, VERY disappointed in my purchAse tht was done through their Finance department by Dennis Loper. He told me the Ford Maintenance plan covered all scheduled maintenance and had full synthetic oil---WRONG. He ALSO ADDED ON A WARRANTY POLICY THAT HE DID NOT DISCLOSE which in time was finally credited back to me. More

We went to this dealership because they offer the Costco program and it was great. We ordered a car and it came as expected. Everyone was helpful and we love our new car! program and it was great. We ordered a car and it came as expected. Everyone was helpful and we love our new car! More

Kevin Morgan is the reason I go to Scottsdale ford for my service. He always lets me know in advance if there is a major issue that needs to be addressed. Thank you, Kevin service. He always lets me know in advance if there is a major issue that needs to be addressed. Thank you, Kevin More

Excellent. Not pushy. They listen. Demetrie as sales person is knowledgeable and personable. He knows his product that he sells. I’m very satisfied and happy with the purchase. person is knowledgeable and personable. He knows his product that he sells. I’m very satisfied and happy with the purchase. More

I was called when the car I wanted arrived at the dealership. Went to the dealership, drove it, and purchased it. AN was also very good about explaining the financing to my husband the next day. Lov dealership. Went to the dealership, drove it, and purchased it. AN was also very good about explaining the financing to my husband the next day. Love the Bronco! More

Did the service I requested. Checked on the recall and found out that I didn’t need it. Timely. Service writer was very good and knowledgeable. found out that I didn’t need it. Timely. Service writer was very good and knowledgeable. More

We had abit of a scramble with looking at a vehicle at first , but it was all worked out. We would recommend the dealership to anyone looking for a new vehicle. first , but it was all worked out. We would recommend the dealership to anyone looking for a new vehicle. More

Mark was awesome in service. truck was towed in and was fixed quicker than expected. Over delivered for sure. thanks Mark for all your help getting my 21yr old F350 back on the road fixed quicker than expected. Over delivered for sure. thanks Mark for all your help getting my 21yr old F350 back on the road More

It was fine. Communication was difficult at first because my phone was not taking messages but we switched to email and I it was OK then. my phone was not taking messages but we switched to email and I it was OK then. More