AutoNation Ford Scottsdale

I took my 2018 Ford Escape in for regular maintenance I took my 2018 Ford Escape in for regular maintenance yesterday.Adam Silverstein ,was my advisor.I have always had good service with Dealership. I took my 2018 Ford Escape in for regular maintenance yesterday.Adam Silverstein ,was my advisor.I have always had good service with Dealership. More

I went in for a recall repair on back up camera on my 2020 F150, Kendra my service advisor, got this done so my truck was in & out very quickly and I am very happy with her help and the shuttle service w 2020 F150, Kendra my service advisor, got this done so my truck was in & out very quickly and I am very happy with her help and the shuttle service which brought me home and picked me back up. I was not happy that there was no loner cars, but understand what has happened since COVID. I was really unhappy with your on site car rental which did not pick up the phone so I could either get a rental or be at the least told there were none available. Thank you Kendra and Shuttle Team and mechanic for Great service. More

I went in for a oil change & a software update on my 2020 ford escape, Kendra was my service professional...I was in & out very quickly, and am very satisfied with the work preformed. Certainly one of the be ford escape, Kendra was my service professional...I was in & out very quickly, and am very satisfied with the work preformed. Certainly one of the best experiences I've had at any Ford dealership...will be going back & would recommend Autonation Ford to anyone... More

My car is always in good hands with Kevin Morgan as my Service Advisor! Thanks Kevin!! Service Advisor! Thanks Kevin!! More

Unless you are working directly with the Director of service, communication with service advisors is very poor. service, communication with service advisors is very poor. More

Scheduled an appointment well in advance and had the car there before my 10:00 appointment. I was told that I would have to leave the car there overnight because they couldn't even look t it until the next there before my 10:00 appointment. I was told that I would have to leave the car there overnight because they couldn't even look t it until the next day. Why the xxxx schedule an appointment if you can't even look at it until the next day, I had previously tried to schedule an oil change there the month before but they were booked out for month. I was going on a trip and wanted the oil changed before I left. I ended up going to Chapman Ford and got the oil changed the next day. It was such a great experience at Chapman, I scheduled an oil change for my 2020 GT500 for the next day. I've purchased three cars from AutoNation ford but Chapman Ford has earned my future business More

Service writer, Adam, is very personable, helpful and thorough. Dealership is very clean and accommodating. I would highly recommend this dealership to anyone needing service. thorough. Dealership is very clean and accommodating. I would highly recommend this dealership to anyone needing service. More

RUN, don't walk to another dealership before you make the same mistake that I did by purchasing a vehicle here. My car has been sitting on a lot for 15 days now and it is paid in full in cash, but I'm stil same mistake that I did by purchasing a vehicle here. My car has been sitting on a lot for 15 days now and it is paid in full in cash, but I'm still getting a run-around from the dealership. When you call the main number and try to speak with sales you are routed to Jimmy's voicemail and even if you leave a message, he doesn't call back. When you call or send emails you are avoided. When people give information or answers that then don't happen there is no accountability and escalating to a manager is an ever worse experience. Two finance team members and two sales team members later, no one will give clear answers and I need to chase them via phone and email daily. No one returns calls. When they do give information it is vague and unclear and when pushed to share dates, names and clear next steps they are vague or push the blame and accountability to someone else in another department. It's funny though because last Wednesday, 9/1/21, I received a call, text and URGENT email from the Finance Team within minutes of each other when they needed me to answer questions. Their responsiveness doesn't seem to work the same way when the customer needs help. The inventory manager, Nick, who supported me through the build and ordering of the car was amazing. He went above and beyond, followed up when he said he would and was professional and easy to work with. It is a shame that the rest of the team that he works with is the worst team I've ever encountered. There are many dealer options in the Valley and I'm disappointed that when I purchased my car online, this was the option suggested. I should have found a way to purchase from Earnhardt Ford and I would have already been driving my new car when it was delivered in August. I hope that this review save others from the same experience. They have my car and my money and I seem to have no recourse. Hoping to get my new car someday..... More

I can't speak highly enough about Adam Sterpka, he gets to know your car & is honest and trustworthy. Customer service is his top priority no matter whether it's an oil change or a larger service item. to know your car & is honest and trustworthy. Customer service is his top priority no matter whether it's an oil change or a larger service item. More

I could not ask for anything better than Autonation Ford Scottsdale, that starts at the GM WARREN , down to my salesman Knapp handling my service appointment and test drive, loaning of personal vehicle! Tha Scottsdale, that starts at the GM WARREN , down to my salesman Knapp handling my service appointment and test drive, loaning of personal vehicle! That’s the kind of person that goes the extra mile for there customers! Service took care of my warranty and recalled items perfectly. I even checked with financials on my warranty on my 2019 F350 Lariat and gave me exactly what I wanted. Just a reminder why I’ve bought 2 trucks from them now and drive from Anthem past other Ford dealerships to come here and you can see why. I love these guys! More