Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

AutoNation Ford Scottsdale

Scottsdale, AZ

Overview
Reviews
Vehicles
4.1
1,291 Reviews
If you're looking for a new or used vehicle in the Phoenix area, be sure to visit AutoNation Ford Scottsdale. Our expansive showroom features all of the latest new Ford cars, trucks, and SUVs, as well as a large selection of other used vehicles for sale. Located near the intersection of Frank Lloyd Wright and Scottsdale Rd, our Scottsdale showroom just a short ways from the 101. Check out our inventory online today, then schedule a test drive today at AutoNation Ford Scottsdale.
Contact Dealership

8555 East Frank Lloyd Wright Blvd.

Scottsdale, AZ

85260

Directions

By Type

Showing 1,291 reviews

September 04, 2023

I have been waiting a really long time for the “parts” to be available for a recall. The actual service only took two days. I had wanted them to look at another issue but they didn’t have anyone available. I More

by Bronco
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Sep 07, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 01, 2023

Courteous service. Ease of getting an appointment is great. Wait times are reasonable. Thank you. More

by Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Report | Print
Sep 04, 2023 -

AutoNation Ford Scottsdale responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

August 30, 2023

I wouldn't recommend any Ford after seeing the company's movement toward woke, leftist causes. Even if I bought another Ford, I would take it elsewhere to be serviced More

by Stang5678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Staff
Report | Print
Sep 04, 2023 -

AutoNation Ford Scottsdale responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (480) 630-2827.

August 30, 2023

Autonation Ford was great to work with in every department. My salesperson Hayden was patient, and knowledgeable. It never felt pushy. Finance helped me come to a term I was comfortable with. I wou More

by dgilbertson213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden
Report | Print
Sep 05, 2023 -

AutoNation Ford Scottsdale responded

Hi, we are pleased to hear you had such a positive experience with us! Thanks for the recommendation and have an amazing day!

August 29, 2023

Was charged $180 (not including labor) for antifreeze for a Ford Escape. The required quantity of Motorcraft coolant for this car retails for about $20. More

by Ford owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Mcbride
Report | Print
Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (480) 630-2827 at your earliest convenience to discuss how we can turn this experience into a positive one.

August 29, 2023

Chris did a great job in communicating with me. He kept me informed of the time line for the recall. Great asset to your company, More

by ssgeno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Austin
Report | Print
Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2023

Looked at used BMW x5. Car was ready to test drive and Sean had deep knowledge about the feature. More

by robertfishman0
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

August 29, 2023

Dealership had my vehicle for 3 weeks due to bolts on back ordered that was covered under power train warranty. More

by lisanunu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Report | Print
Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi Lisanunu, We appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (480) 630-2827 so we may identify ways to improve your experience.

August 28, 2023

Kevin advocated for me during a frustrating customer service experience with other service advisor. He really took care of my car needs. Thanks Kevin Morgan we need more men like him and he works too ha More

by Naomi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Report | Print
Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi Naomi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 28, 2023

Had a great experience until final transaction time. Even though paying with cash (personal check), did not appreciate their policies - it was pure annoyance. Manager did not try to solve the problem More

by Customer
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Abc
Report | Print
Sep 03, 2023 -

AutoNation Ford Scottsdale responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Scottsdale take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2827 -- we hope to hear from you soon.

Sep 05, 2023 -

Customer responded

Thank you for your message and appreciate your follow up. If you would like to understand what I went through and how you can improve your services, please give me a call on my cell. Your sales rep and finance personnel surely have my all details. I hope to hear from you soon.

1
...
10
11
12
...
130