AutoNation Ford Scottsdale

I had the pleasure of working with Cole and he was great, he stayed late to help get my service done and always kept me in the loop, the tech working on my truck Shane came in on his day off to finish it and he stayed late to help get my service done and always kept me in the loop, the tech working on my truck Shane came in on his day off to finish it and get my truck back to me. I really appreciate all the hard work done by both. More

Christopher was a terrific service professional. Very honest, efficient and friendly. Is was a smooth transaction. Thank you!! Very honest, efficient and friendly. Is was a smooth transaction. Thank you!! More

Overall, dealership service department was very good, very attentive, and timely with updates and repairs. The only fault I could find, was that the service department / dealership was not equipped with very attentive, and timely with updates and repairs. The only fault I could find, was that the service department / dealership was not equipped with a car wash. My vehicle was in for repairs for two weeks. When I picked up the vehicle, it was all dusty from the Arizona desert and heat, I asked to have the vehicle washed and was told that their car wash equipment was very old and wouldn't recommend putting the vehicle through, and also the interior of the car was not vacuumed. For a dealership of this size, not to mention the AutoNation name in front, I felt that they really need to have a functional car wash. In the last 20 years, I have not taken a vehicle into service and had the vehicle returned dusty and not vacuumed out. More

Everybody in the dealership was helpful and the salesman was very knowledgeable. will recommend dealer to my friends. was very knowledgeable. will recommend dealer to my friends. More

The initial sales agent interaction and purchasing process was a bit out of the ordinary- followed by Ford's letters of 2 totally indefinite delays - left me with a niggling concern that I may never process was a bit out of the ordinary- followed by Ford's letters of 2 totally indefinite delays - left me with a niggling concern that I may never see the Mustang or if it would be what I actually ordered. Once delivered (actually only 3 months after expected) it was as if AutoNation had completely changed. The new sales/delivery person Jess Acridge gets 5 stars for customer service and his handling of the transacion and at least what I was told about the service policies on my Mustang at AutoNation were exceptional (pick up and delivery policy). More

I took one of our vehicles in for a routine oil job. The service technician was helpful and kept me up to date with what was happening with the vehicle. They had a space I could work while I waited. No The service technician was helpful and kept me up to date with what was happening with the vehicle. They had a space I could work while I waited. No complaints! More

Auto nation is a great place. They really do care about you and your needs. They always have taken care of me and my vehicles. Kevin is outstanding. They really do care about you and your needs. They always have taken care of me and my vehicles. Kevin is outstanding. More

Basically I'm very unhappy with the process to repair my vehicle. The work done on the vehicle was great. However the time it took to make the repair was not acceptable and it cost me an additional six hund vehicle. The work done on the vehicle was great. However the time it took to make the repair was not acceptable and it cost me an additional six hundred dollars in car rental. Let me explain, I had a warranty but was told it had to be verified (took 5 days). Upon verification the warranty gave me 10 days of car rental coverage, however you couldn't get the engine block for 10 days. All said and done the vehicle set for that whole time and when the block was finally installed another week had past and more car rental cost for me. Repair great, service bad. More

Very slow check out process even though we scheduled an appointment. They only gave me 1 key to the truck and they did not have the key to the toolbox in the bed. appointment. They only gave me 1 key to the truck and they did not have the key to the toolbox in the bed. More

Tiffany in the service department is awesome! She’s been my service advisor for a couple years and she’s super-easy to work with!! She’s been my service advisor for a couple years and she’s super-easy to work with!! More