AutoNation Ford Panama City - Service Center

Dealership seems always understaffed with mechanics. Should not take over 2 hours for oil change especially with an appointment. Should not take over 2 hours for oil change especially with an appointment. More

Lori Adair was fabulous. If I could have given her 10 stars, I would. However, John Meola started to help me, then told me Lori would help. Lori was helping another customer If I could have given her 10 stars, I would. However, John Meola started to help me, then told me Lori would help. Lori was helping another customer and asked John to go ahead and help me. John kept throwing me over to Lori. Lori apologized and said she'd be with me as soon as she had finished with her current customer. I told Lori no problem. It took her several minutes to finish up with her customer. The entire time, John sat at his station, appearing to do nothing More

Busy and over worked. Long wait for work to be done. But... Service technician Lori was spectacular! Worked hard to get me in and out and keept me informed. Thanks Lori Long wait for work to be done. But... Service technician Lori was spectacular! Worked hard to get me in and out and keept me informed. Thanks Lori! More

Scheduled service for an issue with my vehicle 7/18/23 and was told I could not get my vehicle in until 8/1/23. My warranty expired 7/30/23 and the service person I was assigned to was supposed to give m and was told I could not get my vehicle in until 8/1/23. My warranty expired 7/30/23 and the service person I was assigned to was supposed to give me a call to discuss. No call after several messages left. On 7/29/23 I finally got a call after leaving messages with several people. I was told I would have to pay as I probably went through a lot of water, etc. I said it wasn't fair to me that I was scheduled 2 weeks out. Was told to bring it in the next day, Saturday, and the person I was assigned to did not speak to me until I gave her the keys and told her it appeared a screw was missing (possibly when they changed my oil). She looked underneath the vehicle and said the 'clip' was indeed missing and they completed the repair timely. A person other than the agent assigned to me completed the check out. Very disappointed in the 'customer service'. More

I got excellent service the minute I walked in The manager was very helpful and c manager was very helpful and c More

I always know when I bring my car in for service or repairs that I will go away Happy and secure to be on the road. David is who I always ask for, he's great! repairs that I will go away Happy and secure to be on the road. David is who I always ask for, he's great! More

John got my vehicle in and texted me back to pick it up , it was very timely. it was very timely. More

I have used this dealership for over 20 years and have always been pleased. They are professional, honest and dependable. I highly recommend them, especially my service guy, John. always been pleased. They are professional, honest and dependable. I highly recommend them, especially my service guy, John. More

Service center personnel was wonderful. Keep me informed on vehicle maintenance. Service tech. kept me informed on job he performed on my vehicle. Keep me informed on vehicle maintenance. Service tech. kept me informed on job he performed on my vehicle. More

On vacation when low tire pressure light came on. I went to the dealership and the service department is wonderful. They took my car right back, checked all of the tires, told me which one was low, a I went to the dealership and the service department is wonderful. They took my car right back, checked all of the tires, told me which one was low, and all in less than 30 minutes. Very friendly staff More